Official UK procurement notice
User Perception Survey · UK public procurement notice
Authority: NPL Management Limited (Public body)
What is being bought
Published requirement descriptionThe requirement is for the provision of services to design, deliver, and report on a customer feedback survey for NPL.
Pilot Survey
Develop and administer a pilot questionnaire to test quality, clarity, and response rates.
Analyse pilot data and provide recommendations for improvements.
Participate in a gate review to assess data quality and return rates before proceeding to the main survey.
Main Survey
Implement the revised questionnaire following the pilot review.
Collect and analyse responses to generate quantifiable metrics.
Produce a comprehensive report summarising findings, including customer engagement, satisfaction, impact on client outcomes, and communication effectiveness.
Provide actionable insights for continuous improvement.
Supply Requirements:
Surveys must be delivered digitally (online platform) with secure data handling compliant with UK GDPR.
Supplier must provide project management, data analysis, and reporting services.
All outputs to be supplied in agreed formats (e.g., Excel datasets, PDF reports).
CPV: Business services: law, marketing, consulting, recruitment, printing and security · Laboratory, optical and precision equipments (excl. glasses)
The lotProcurement structure
single lot · value publishedWhat it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Lot awarding rule: Full details available in the RFQ document. QUALITY 80% COST 20% Quality breakdown as shown below: EC1 - Understanding of aims and objectives 20% EC2 - Methodology - Proposed solution to meet the objectives 25% EC3 - Project management and delivery 15% EC4 - Bidder's track record of delivering similar projects 10% EC5 - Experience of the bidder's team that will undertake the project 5% Deliverables 2.1.4 5%
Procedure terms & legal framework
From the official record- Procedure method
- Below threshold - open competition
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Below threshold
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 18 Sept 2025, 13:28 BST
- Last source update
- 18 Feb 2026, 15:51 GMT
- Authority reference
PO00014281- FTS notice number
2025/S 000-057713- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-059d28Find a Tender
How it was run
Official notice- Submission deadline
- 3 Oct 2025, 15:00 BST
- Clarification deadline
- 25 Sept 2025, 17:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
Please ensure that you register on Bravo Solutions (link below) to obtain the documents and submit your interest / intention to bid. lupc.bravosolution.co.uk/web/login.shtml ↗
All correspondence must be through the Bravo Solutions message centre.
Timeline
18 Sept 2025 → 18 Feb 2026 · 5 dates- Tender notice published18 Sept 2025, 13:28 BST
- Clarification questions by396 days ago25 Sept 2025, 17:00 BST
- Submission deadline388 days ago3 Oct 2025, 15:00 BST
- Contract starts372 days ago20 Oct 2025, 00:00 BST
- Latest notice published250 days ago18 Feb 2026, 15:51 GMT
Notice history
5 events · 3 releases on Find a Tender · since 18 Sept 2025- Tender notice published18 Sept 2025, 13:28 BSTUK4
- Contract details notice published16 Dec 2025, 11:39 GMTUK7
- Status changed to complete16 Dec 2025, 11:39 GMT
- Contract award notice published18 Feb 2026, 15:51 GMTUK6
- Contract signature expected18 Feb 2026, 23:59 GMTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Pye Tait18 Feb 2026 – 18 Oct 2026 | £52,950 | 24 Nov 2025 | Awarded |
| Pye Tait | £52,950 †same award published again · counted once | — | Awarded |
Contracts
Contract 1 · Pye Tait
- Signed
- 25 Nov 2025
- Value
- £52,950
- Period
- 25 Nov 2025 – 18 Oct 2026
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 8final-stage tenders | 8 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Pye Tait LtdAwarded supplier
Official documents & specifications (4)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specifications The Authority using the LUPC Bravo e-tender portal to conduct the procurement process. All Bidders must register their company via the LUPC Bravo Portal. This can be done via the following link https://lupc.bravosolution.co.uk/web/login.shtml Any issues surrounding access and f…
Notices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Contract details notice Contract details notice on Find a Tender
- Tender notice Tender notice on Find a Tender