Official UK procurement notice
Victims and Survivors of Terrorism Support Hub
Authority: Home Office (Central government)
What is being bought
Published requirement descriptionTo engage an organisation(s) to provide services to implement and operate a dedicated Support Hub for victims and survivors of terrorism.
The Home Office's Victims of Terrorism Unit (VTU) was established in March 2017 to provide effective and coordinated support to victims and survivors of terrorism. The unit also aims to collectively drive improvements to the package of support for victims and survivors, working closely with central and local government, emergency services, and third sector partners.
Since October 2020, the VTU has funded support organisations to provide emotional and practical support to victims and survivors of terrorism, to help them cope with and recover from the impact of an attack.
In 2020, the VTU undertook a review of the support available to victims and survivors of terrorism, to increase understanding of their needs, and to enhance the support provided to them. The review is complete and provided recommendations on how support to victims and survivors of terrorism can be improved.
In response to the review's findings, the VTU is looking to award a contract for the implementation and operation of a dedicated Support Hub for victims and survivors of terrorism. The Support Hub proposes to address many of the recommendations outlined in the review to strengthen support for victims and survivors.
There will be an initial implementation phase, which we expect to take upto six months, commencing on 1st October 2025. If the implementation does not take six months, then the contract can start before the 1st April 2026.
CPV: Guidance and counselling services
The lotProcurement structure
single lot · value publishedLot #1RenewalPublished value£2,083,333
- Economic & financial standing
Legal and financial capacity conditions will be assessed as part of this procurement through the Procurement Specific Questionnaire (PSQ) within the participation stage of the procurement.
The PSQ is used to collect the information required for the Conditions of Participation Stage of the Private Sector partner for the Victims and Survivors of Terrorism Support Hub (VTU) procurement. Guidance on the procurement process can be found within the procurement suite of documentation on the Jaggaer e-sourcing portal.
The Conditions of Participation Stage is a pass / fail stage of the procurement process, and suppliers must achieve a pass mark on all mandatory pass questions. If a Bidder does not pass all questions that are mandatory to pass, that Bidder shall be disqualified from the competition and will not progress to the next stage.
- Technical & professional ability
This procurement includes an assessment of technical capability to deliver the services for the contract - these will be assessed at the invitation to tender stage of the competition.
At the participation stage, the technical capability questions will include questions on demonstrating experience and capability in mobilising and delivering the authorities requirements.
The actual question set can be found in the PSQ document of the procurement documentation suite at the Authority e-sourcing portal (jaggaer).
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Technical (Quality) Capability: 50%
- Pricing: 40%
- Social Value: 10%
Published award criteria (3)
- Technical (Quality) Capability: Bidders will be required to complete eleven weighted technical capability questions related to impementation and delivery of the requirement. Score & Explanation 100 The response meets all elements of the requirements in full. A score of 100 will be awarded for a comprehensive and unambiguous response that demonstrates a thorough understanding of the Requirements and provides details of how all the Requirements will be met in full. In the opinion of the evaluators the response provides full confidence in the Bidders ability to deliver this aspect of the contract. 80 The response meets all elements of the requirements in full but lacks relevant detail. A score of 80 will be awarded for a sufficiently detailed response that addresses all of the Requirements set out but lacks a thorough understanding of one or more of the Requirements and / or a thorough explanation of how some elements of the Service will be delivered. In the opinion of the evaluators, the response provides a good level of confidence in the Bidders ability to deliver this aspect of the contract. 50 The response meets most elements of the requirements, with areas of weakness or omissions. A score of 50 will be awarded for a response that does not address all the requirements set out. The response demonstrates some understanding of the requirements, but lacks explanation of one or more of the requirements and / or doesn’t provide sufficient detail of one or more of the requirements to demonstrate how elements of the service will be delivered. In the opinion of the evaluators, the response provides some confidence in the Bidders ability to deliver this aspect of the contract. 20 The response fails to meet the majority of the elements of the requirements and fails to provide sufficient detail the points listed. A score of 20 will be awarded for a partial response to the question and is generally poor. The response lacks explanation of most of the requirements and / or doesn’t provide any sufficient detail throughout the response to demonstrate how the service will be delivered. In the opinion of the evaluators, the response provides insufficient detail to support confidence in the proposed approach to deliver this aspect of the contract. 0 The response is inadequate. A score of 0 will be awarded for a response that fails to demonstrate an ability to meet any of the elements of the requirements. In the opinion of the evaluators, the response does not comply and/or insufficient information is provided to demonstrate that the Bidder has the relevant ability, understanding, skills, resource and quality measures required.
- Social Value: Bidders will be required to complete technical capability questions related to the social value policy theme of "Improve health and well-being" There will be two weighted questions with social value scoring criteria where each question can earn a score of between 0 and 100. Score & Explanation 100 Excellent: (exceeds all of the Model Award Criteria). The response exceeds what is expected for the criteria. Leaves no doubt as to the capability and commitment to deliver what is required. The response therefore shows: - Very good understanding of the requirements. - Excellent proposals demonstrated through relevant evidence. - Considerable insight into the relevant issues. - The response is also likely to propose additional value in several respects above that expected. - The response addresses the social value policy outcome and also shows in-depth market experience. 80 Very good: (exceeds some of the Award Criteria) The response meets the required standard in all material respects. There are no significant areas of concern, although there may be limited minor issues that need further exploration or attention later in the procurement process. The response therefore shows: - Good understanding of the requirements. - Sufficient competence demonstrated through relevant evidence. - Some insight demonstrated into the relevant issues. - The response addresses the social value policy outcome and also shows good market experience. 50 Good: (meets all of the Award Criteria) The response broadly meets what is expected for the criteria. There are no significant areas of concern, although there may be limited minor issues that need further exploration or attention later in the procurement process. The response therefore shows: - Good understanding of the requirements. - Sufficient competence demonstrated through relevant evidence. - Some insight demonstrated into the relevant issues. - The response addresses most of the social value policy outcome and also shows general market experience 20 Poor: (meets some of the Award Criteria) The response meets elements of the requirement but gives concern in a number of significant areas. There are reservations because of one or all of the following: - There is at least one significant issue needing considerable attention. - Proposals do not demonstrate competence or understanding. - The response is light on detail and unconvincing. - The response makes no reference to the applicable sector but shows some general market experience. - The response makes limited reference (naming only) to the social value policy outcome set out within the invitation. 0 Fail: the response completely fails to meet the required standard or does not provide a proposal.
- Pricing: A pricing template will be required for completion by bidders at the ITT stage. This will utilise the price/quality ratio and bidders will be required to input their propsed operatiing costs for the Victims & Survivors of Terrorism Support Hub. A net figure will be evaluated by the authority
- Economic & financial standing
Legal and financial capacity conditions will be assessed as part of this procurement through the Procurement Specific Questionnaire (PSQ) within the participation stage of the procurement.
The PSQ is used to collect the information required for the Conditions of Participation Stage of the Private Sector partner for the Victims and Survivors of Terrorism Support Hub (VTU) procurement. Guidance on the procurement process can be found within the procurement suite of documentation on the Jaggaer e-sourcing portal.
The Conditions of Participation Stage is a pass / fail stage of the procurement process, and suppliers must achieve a pass mark on all mandatory pass questions. If a Bidder does not pass all questions that are mandatory to pass, that Bidder shall be disqualified from the competition and will not progress to the next stage.
- Technical & professional ability
This procurement includes an assessment of technical capability to deliver the services for the contract - these will be assessed at the invitation to tender stage of the competition.
At the participation stage, the technical capability questions will include questions on demonstrating experience and capability in mobilising and delivering the authorities requirements.
The actual question set can be found in the PSQ document of the procurement documentation suite at the Authority e-sourcing portal (jaggaer).
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Light touch regime
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 19 Mar 2025, 13:21 GMT
- Last source update
- 3 Jul 2025, 13:48 BST
- Award evaluation window
- Submission end – 1 Oct 2025
- Authority reference
P_18495- FTS notice number
2025/S 000-037084- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04ef09Find a Tender- Contract terms summary
This tender notice is for the award of a public contract through an open procedure in acordance with Section 20(2)(a) the Procurement Act 2023
This procurement will be managed electronically via the Home Office's eSourcing Portal (JAGGAER). homeoffice.app.jaggaer.com/web/login.html ↗
Suppliers should also be registered on the Central Digital Platform:
To participate in this procurement, participants must first be registered on the eHome Office eSourcing Portal. The Home Office reserves the right to cancel the competition at any stage with no liability for tenderer costs and expenses.
You may express your interest to participate in this requirement by emailing collaborativeprocurement@homeoffice.gov.uk. Your email must clearly state: the name and reference for the procurement you wish to register for, the name of the registered organisation and the name and contact details for the registered individual sending the email.
The eMail will be processed and then the buyer will enable the supplier to access the procurement online via the eSourcing Portal. The registered user will receive a notification email to alert them once this has been done.
Due to GDPR requirements, the Authority requires an NDA (Non Disclosure Agreement) to be signed for full access to TUPE data.
For technical assistance on use of the e-Sourcing Portal please contact the JAGGAER Supplier Helpdesk at customersupport@jaggaer.com or 0800 069 8630 (0800 - 1800hrs).
How it was run
Official notice- Submission deadline
- 1 Sept 2025, 12:00 BST
- Clarification deadline
- 21 Jul 2025, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
19 Mar 2025 → 1 Apr 2026 · 8 dates- Planning notice published19 Mar 2025, 13:21 GMT
- Market engagement3 Apr 2025, 23:59 BST
The Home Office’s Victims of Terrorism Unit (VTU) was established in March 2017, with an overarching aim of providing effective, comprehensive and coordinated support to victims and survivors of terrorism. The unit also aims to collectively drive improvements to the package of support for victims and survivors, working closely with central and local government, emergency services and third sector partners.
Since October 2020, the VTU has funded support organisations to provide emotional and practical support to victims and survivors of terrorism, to help them cope with and recover from the impact of an attack.
In 2020, the VTU was commissioned to review the package of support available to victims and survivors of terrorism, to increase understanding of their needs and the support available to them, with a view to enhancing the support package. The review completed in 2023 and provided recommendations on how support to victims and survivors of terrorism can be improved.
The VTU is now looking to run a commercial competition for services, with the aim to address some of the gaps in support identified through the review and provide a more comprehensive support package to victims and survivors of terrorism.
As part of this process, the Home Office will be holding a virtual (Teams) early market engagement event on the 2nd April 2025 at 10:00am, and invites suppliers to register their interest to attend the event.
- The purpose of market engagement is listed as the following under the act:
a. developing the authority’s requirements and approach to the procurement;
b. designing a procedure, conditions of participation or award criteria;
c. preparing the tender notice and associated tender documents;
d. identifying suppliers that may be able to supply the goods, services or works required;
e. identifying likely contractual terms; and
f. building capacity among suppliers in relation to the contract being awarded
Please register for the event by emailing the commercial team at: collaborativeprocurement@homeoffice.gov.uk with the heading "Victims of Terrorism Market Day"
Suppliers are encouraged to ask questions and provide feedback at the event. Please note the deadline for requests to participate is 12:00 mid-day on 28th March 2025 at which point teams invites will be issued.
Places will be limited, and invitations will be based on a first come first serve basis where we cannot guarantee that everyone who expresses an interest to attend will be invited.
- Next notice expected1 May 2025, 23:59 BST
- Tender notice published3 Jul 2025, 12:46 BST
- Clarification questions by21 Jul 2025, 12:00 BST
- Submission deadline1 Sept 2025, 12:00 BST
- Award decision expected by392 days ago1 Oct 2025, 23:59 BST
- Contract starts211 days ago1 Apr 2026, 00:00 BST
Notice history
9 events · 4 releases on Find a Tender · since 19 Mar 2025- Preliminary market engagement notice published19 Mar 2025, 13:21 GMTUK2
- Preliminary market engagement notice published19 Mar 2025, 17:42 GMTUK2
- Published value updated to £2,083,33319 Mar 2025, 17:42 GMTwas £1,000,000
- Tender notice published3 Jul 2025, 12:46 BSTUK4
- Status changed to active3 Jul 2025, 12:46 BST
- Procurement method changed3 Jul 2025, 12:46 BST
- Deadline published: 28 Jul 2025, 12:00 BST3 Jul 2025, 12:46 BST
- Tender notice published3 Jul 2025, 13:48 BSTUK4
- Deadline moved to 1 Sept 2025, 12:00 BST3 Jul 2025, 13:48 BST+35 days · was 28 Jul 2025, 12:00 BST
Published amendments (1)
Revision to budget and to title of project
Routine re-releases (4)
- 2025-03: 1 release · 19 Mar 2025
Contracting authority & participating public bodies
Official documents & specifications (4)
Official links; attachments are not copiedNotices published for this procedure
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender