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Published 15 May 2026, 15:46 BST

Official UK procurement notice

Vocalink Fixed Extranet Maintenance Services

Official notice

Authority: Department for Work & Pensions (Central government)

Direct award
Sectors: Repair & Maintenance (50) Delivery: UK
Awarded value£445,739published award · exc. VAT
Award in standstill Not publishedno call for competition
Award (standstill) to Vocalink International Ltd

What is being bought

Published requirement description

This is a contract to provide maintenance to the two pairs of diverse Fixed Extranet connections installed in DWP Data Centres for access to the banking network through the Central Payment System.

The lotProcurement structure

single lot · no lot value published
Lot #1Awarded
Delivery: UK
50312610 Maintenance of information technology equipment

Procedure terms & legal framework

From the official record
Procedure method
Direct award
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Notice status
Awarded without competition
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Direct award (no call for competition)
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
15 May 2026, 15:46 BST
Last source update
15 May 2026, 15:46 BST
Authority reference
C10070
FTS notice number
2026/S 000-045020
Latest notice
Transparency notice (UK5)
Delivery area
UK
Official registry OCID
ocds-h6vhtk-069a42 Find a Tender
Why no open competition
Single Suppliers Intellectual Property Exclusive Rights
Published justification

This is a contract for support and maintenance services for two pairs of diverse Fixed Extranet Connections installed in our data centres.

The Vocalink Fixed Extranet Connections hardware connects DWP’s Central Payment System (CPS) to the international banking system, offering continuous, secure, and reliable connectivity to UK payment services. The Central Payment System is DWP’s tool for managing Annually Managed Expenditure (AME) and processing payments to citizens.

The Vocalink Fixed Extranet Service is critical to citizen payments transacted using the Central Payment System, such as State Pensions, Benefits Payments, and allowances. This service is deployed for access into, Bacs, ICS, CASS, PayPort and the Payment Services Website.

Vocalink International Ltd retains an exclusive contractual right to maintain its own proprietary hardware and there are no reasonable alternatives to these maintenance services. The maintenance fee ensures that DWP receives over 99.999% availability for the Central Payment System with proactive line monitoring, 24/7/365 helpdesk management, and a 4-hour fault response time.

Notice history

2 events · 1 release on Find a Tender · since 15 May 2026
  1. Transparency notice published
    15 May 2026, 15:46 BST
    UK5
  2. Contract signature expected
    15 Jun 2026, 23:59 BST
    scheduled

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1some still in standstill
Awarded value £445,7391 award exc. VAT
Awarded toValueDateStatus
Vocalink International Ltd1 Jul 2026 – 30 Jun 2028 · up to 30 Jun 2029Extensions: This contract contains a 12 month optional extension.£445,739—Standstill

Contracting authority & participating public bodies

Department for Work & Pensions

Contracting authorityPublic authority - central government GB-PPON: PJCP-7274-TLRQ Caxton House, 6-12 Tothill Street, London, SW1H 9NA, London, London, SW1H 9NAContact email

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

  • Transparency notice awardTransparency noticeUK5Transparency notice on Find a Tender