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Published 26 Nov 2025, 12:22 GMT

Official UK procurement notice

WCC Children & Families Service Digital Front Door Solution Market Testing

Official notice

Authority: Warwickshire County Council (Local council)

ServicesSME suitable
Sectors: IT Services & Software (72) Delivery: West Midlands (UKG13)
Budget not disclosedValue not published
Submission deadline Not published
Contract term 2 yrsends 31 Mar 2028 · up to 31 Mar 2031 with extensions · starts 1 Apr 2026

What is being bought

Published requirement description

Children and Families Service is exploring innovative approaches to deliver a modern, digital solution that acts as a digital front door, with intelligent features such as conversational AI, smart chatbots and intent recognition. This platform will enable families and partners to quickly and easily search for support, guiding them to the most appropriate services based on their needs.

The Council wants to engage with a variety of organisations, in a confidential setting, so that we can ensure we have considered all possible options and any associated risks and issues during our procurement process.

We would like to hear from providers who can deliver all aspects of the service, and can provide a scalable solution. If you are able to or are interested in delivering parts of the service, please indicate this in your response. Your participation will help us understand how well the local market can meet our support needs and contribute ideas as to how the current services may be improved for people.

CPV: Communication software development services

The lotProcurement structure

single lot · no lot value published
Lot #1CancelledRenewal 2 yrsSME
Contract period: 1 Apr 2026 – 31 Mar 2028 (2 yrs) · up to 31 Mar 2031 with extensions
Delivery: West MidlandsEligibility: SME eligible
Extensions: Extension options published
72212510 Communication software development services

Procedure terms & legal framework

From the official record
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Cancelled
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
26 Nov 2025, 12:22 GMT
Last source update
18 Feb 2026, 11:17 GMT
Authority reference
WAR-0025
FTS notice number
2026/S 000-014660
Latest notice
Procurement termination notice (UK12)
Classification (CPV)
Communication software development services
Delivery area
West Midlands (UKG13)
Official registry OCID
ocds-h6vhtk-05e91c Find a Tender

How it was run

Official notice
Submission deadline
—

Timeline

26 Nov 2025 → 1 Apr 2026 · 4 dates
  1. Planning notice published338 days ago
    26 Nov 2025, 12:22 GMT
  2. Market engagement319 days ago
    15 Dec 2025, 23:59 GMT

    Warwickshire County Council will be using its e-tendering system (WarwickshireCC) for the administration of this procurement process. Providers must register with the system to be able to express an interest and download documents. The web address for the portal is:

    in-tendhost.co.uk/warwickshirecc/aspx/… ↗

    Registration and use of our portal is free. When registering you will be re-directed to the In-Tend sell2midlands site. If you already registered and have issues logging in then you may need to re-set your password. You will need to select "Log in to portal" next to Warwickshire County Council.

    All correspondence or clarifications relating to this procurement must be via the portals' correspondence function. If you are having trouble registering with the portal please email us at: procurement@warwickshire.gov.uk

    Providers must register on In-Tend and log in to our portal to express an interest in this project and to be able to correspond with us about this market testing.

    The deadline for Market Testing Returns is 15th December 2025 at 12 midday, and the deadline for clarification questions is 5th December 2025 at 12 midday.

  3. Latest notice published254 days ago
    18 Feb 2026, 11:17 GMT
  4. Contract starts213 days ago
    1 Apr 2026, 00:00 BST

Notice history

3 events · 2 releases on Find a Tender · since 26 Nov 2025
  1. Preliminary market engagement notice published
    26 Nov 2025, 12:22 GMT
    UK2
  2. Procurement termination notice published
    18 Feb 2026, 11:17 GMT
    UK12
  3. Status changed to withdrawn
    18 Feb 2026, 11:17 GMT

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded toValueDateStatus
supplier not published—16 Feb 2026Cancelled

Contracting authority & participating public bodies

Warwickshire County Council

Contracting authorityPublic authority - sub-central government GB-PPON: PDTN-5446-NMXW Shire Hall, Warwick, West Midlands, CV34 4SAContact email

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure