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Published 8 Jan 2025, 09:49 GMT

Official UK procurement notice

Whistleblowing Hotline Service · UK public procurement notice

Official notice

Authority: The City of Edinburgh Council (Local council)

ServicesOpen procedureSME suitable
Sectors: Business Services & Consultancy (79) Delivery: Scotland (UKM75)
Published estimate£170,000exc. VAT
Submissions closed 14 Jul 2025awarded 25 Aug 2025
Awarded to Safecall

What is being bought

Published requirement description

The City of Edinburgh Council (the “Council”) awarded a Contract for a Whistleblowing Hotline Service.

The Council’s appointed a single whistleblowing solutions Contractor to provide an independent whistleblowing hotline service, oversight of investigations, carry out investigations into major disclosures and provide critical friend services on investigations carried out internally.

It is expected that the new Contract shall operate from September 2025 for a period of three years with the option (at the Council’s discretion) to extend for a further two 12-months periods.

  • Recurrence: Early 2030

CPV: Call centre · General management consultancy services · Investigation services

The lotProcurement structure

single lot · no lot value published
Lot #1Contract for a single whistleblowing solutions Contractor to provide an independent…AwardedRenewal

Contract for a single whistleblowing solutions Contractor to provide an independent whistleblowing hotline service, oversight of investigations, carry out investigations into major disclosures and provide critical friend services on investigations carried out internally.

Please refer to Specification for details in full. Additional information: This is a Contract Award Notice.

Delivery: Scotland · Edinburgh
Extensions: This is a three year contract with the option to extend for up to a further two 12-months periods at the sole discretion of the Council.Variant bids: not allowed
79411000 General management consultancy services79512000 Call centre79720000 Investigation services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 70%Price: 30%
Published award criteria (2)
  • Quality: 70
  • Price: 30
Conditions of participation2
  • Suitability

    Selection criteria as stated in the procurement documents.

  • Condition of participation
    no text published
    Minimum: Part III: Section A, B, C & D - Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 8 and 9 of the Procurement (Scotland) Regulations 2016. Part IV: Selection criteria - B: Economic and financial standing – Quest…
Staff
Names and qualifications of delivery staff must be submitted
What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Yes · Early 2030
First published
8 Jan 2025, 09:49 GMT
Last source update
10 Sept 2025, 15:18 BST
Award evaluation window
14 Jul 2025 – …
Authority reference
CT1527
FTS notice number
2025/S 000-055467
Classification (CPV)
Call centreGeneral management consultancy servicesInvestigation services
Delivery area
Scotland (UKM75)
Official registry OCID
ocds-h6vhtk-04ce14 Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic ordering · electronic payment
Review and risk notes
Review procedure

A tenderer that suffers loss as a result of a breach of duty under the Public Contracts (Scotland) Regulations 2015 may bring proceedings in the Sheriff Court or the Court of Session. The City of Edinburgh Council (the Council) will have a minimum standstill period of 10 days before awarding the contract. The communication of the award decision notice will be sent by fax or e-mail to all tenderers with the standstill period commencing on the next day. If proceedings are started in the Sheriff Court or the Court of Session against the Council in respect of the decision to award the contract within the standstill period then the Council is prevented from awarding the contract. Post contract award the Sheriff Court or the Court of Session may (1) award damages provided proceedings are brought within 3 months from the date when the grounds for the bringing of the proceedings first arose (2) be entitled to issue an ineffectiveness order or impose a financial penalty on the Council. A claim for an ineffectiveness order must be made within 30 days of the Contract Award Notice being published in the FTS or within 30 days of the date those who expressed an interest in or otherwise bid for the contract were informed of the conclusion of the contract or in any other case within 6 months from the date on which the contract was entered into.

Publisher note: Please note that this is a Contract Award Notice. (SC Ref:809863)

How it was run

Official notice
Run through: Public Contracts Scotland · Who buys & how to bid on PCS
Supplier login requiredLanguage: EN
Access & registration note: Free single registration for Scotland; PCS-Tender (Jaggaer) for full bidding

Tender documents are also served through a separate tool: https://www.publictendersscotland.publiccontractsscotland.gov.uk ↗

Submission deadline
14 Jul 2025, 12:00 BST
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bid validity
120 days from the deadline
Bids opened
14 Jul 2025, 12:00 BST
Detailed submission instructions & authority contactsFrom official release

www.publictendersscotland.publiccontractsscotland.gov.uk ↗

Timeline

1 Feb 2025 → 10 Sept 2025 · 4 dates
  1. Next notice expected
    1 Feb 2025
  2. Submission deadline
    14 Jul 2025, 12:00 BST
  3. Bids opened
    14 Jul 2025, 12:00 BST
  4. Notice published
    10 Sept 2025, 15:18 BST

Notice history

4 events · 3 releases on Find a Tender · since 13 Jun 2025
  1. Status changed to active
    13 Jun 2025, 13:25 BST
  2. Procurement method changed
    13 Jun 2025, 13:25 BST
  3. Deadline published: 14 Jul 2025, 12:00 BST
    13 Jun 2025, 13:25 BST
  4. Status changed to complete
    10 Sept 2025, 15:18 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £535,0001 contract exc. VAT
Bids received 22 from SMEs
Contracts signed 1latest 25 Aug 2025
Awarded toValueDateStatus
SafecallSME£535,000 †—Awarded

Contracts

  • Contract 055467-2025-CT1527-1 · SafecallSME

    Signed
    25 Aug 2025
    Value
    £535,000
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
2bids · 2 electronic · 2 from abroad2——

Contracting authority & participating public bodies

The City of Edinburgh Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services Waverley Court, 4 East Market Street, Edinburgh, Scotland, EH8 8BGContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

  • Sheriff CourtReview body Edinburgh

Bidders & participating suppliers

1 commercial party on the notice
  • SafecallAwarded supplier Loftus House, Sunderland, North East, SR5 3XBContact phone

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.