William Ramsay School ICT Managed Service

Sir William Ramsey School (SWR) is an aspirational comprehensive school in High Wycombe providing education to pupils aged 11 to 18. The school encompasses circa 980 pupils of which 90 are in the 6th form.

We are a community where every voice counts, where talent and creativity are brought to life, where students grow in confidence, build resilience and are prepared for the rest of their lives.

Our values are:

• Be respectful - always treat people, property and the environment with kindness and consideration.
• Be ambitious - ask for help when you need it and strive to be the best you can be.
• Be reliable - do what is asked of you and deliver on your commitments.
• Be resilient - your daily challenges are helping you grow and prepare for the future

The school website is www.swr.school ↗

SWR school are currently supported by a school employed onsite team of:

• 1 full-time Network Manager

There is no expectation that in the life time of the contract the school will become part of a Multi-Academy Trust but this cannot be guaranteed.

Going forward - This procurement

This procurement encompasses the full outsource to a single supplier of;

• An IT Managed service
• Implementation and support for connectivity/online security services
• Implementation and support for VoIP Telephony services.

Further details regarding timescales are noted below but in summary this is advertised as a maximum 5 year service with start and end dates as follows:

• Service start date - 1st August 2022
• Service end date - 31st July 2027

The companies identified from these shortlisting questions to receive the ITT will then receive a detailed set of requirements. For the purposes of this shortlisting stage bidders should assume that the ITT will include all equipment and service regarding ICT, including but not be limited to;

• strategic advice and direction to the School regarding ICT
• a core 50-week service
• service desk
• local staffing that bidders deem necessary to deliver the SLA
• responsibility for design, specification, installation and management of all ICT infrastructure
• supply of goods and services based on an agreed Best Value (BV) approach
• management of all ICT against an agreed SLA
• management of 3rd parties
• relevant monitoring, management, patching and reporting
• training - technical and curriculum as necessary
• expectation that the provider will drive innovation
• risk registers and inventory management
• collective partnership targets regarding support for e.g. support for ICT in the community
• Implementation of a new connectivity and security solution
• Implementation of a new telephony solution