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Published 23 Sept 2026, 15:51 BST

Official UK procurement notice

Workflow Management System · UK public procurement notice

Official notice

Authority: WM5G LIMITED (Public body)

ServicesCompetitive flexible procedureAbove thresholdSME suitable
Published estimate£450,000≈ £150k / year · £540,000 inc. VAT
Submissions closed 21 Oct 2026
Contract term 3 yrsends 6 Dec 2029 · up to 6 Dec 2031 with extensions · starts 7 Dec 2026

What is being bought

Published requirement description

WM5G Ltd is seeking to procure a configurable Digital Discharge Service (DDS) Workflow solution to support the coordination of hospital discharge-to-home pathways across NHS partner organisations. The solution will provide a single operational platform through which WM5G Ltd staff can manage referrals, patient workflows, consent, tasks, communications and service performance, replacing fragmented processes that currently rely on multiple supplier systems and manual administration.

The procurement covers the software platform, implementation, integration, hosting, training, support and maintenance required throughout the contract term. The solution will act as the operational orchestration layer for the wider DDS service, providing a unified view of patient journeys while integrating with existing Home Readiness, Remote Monitoring and Asset Management services. It is intended to improve the efficiency, scalability and governance of discharge services while maintaining clear accountability and visibility across multiple organisations and care settings.

The platform must support the complete discharge workflow, from patient identification and referral through triage, enrolment, discharge preparation, discharge, monitoring and completion. Core capability areas include referral and onward-care management, workflow and task management, consent management, reporting and analytics, administration and role-based access control, standards-based integration, and data quality management.

WM5G Ltd has defined a mandatory high-level architecture that suppliers must conform to. The solution must support API-first integration, HL7 FHIR interoperability standards, UK cloud hosting, strong identity management and secure integration with external systems. The architecture is designed to support rapid onboarding of new customers and providers while minimising operational complexity and vendor lock-in.

The authority's desired outcomes are improved patient flow, reduced discharge delays, better patient and carer experience, reduced administrative burden, improved operational oversight, higher data quality and a platform capable of scaling across multiple regions and thousands of patients. Compliance with NHS and regulatory standards, including DCB0129, DCB0160, DTAC, DSPT, Cyber Essentials Plus and UK GDPR, is mandatory.

Contract award will be based on the Most Advantageous Tender (MAT), assessing suppliers' ability to meet both the mandatory architectural requirements and the operational outcomes defined within the Requirements Compliance Matrix.

  • How the procedure runs: WM5G Ltd will undertake a Staged process of evaluation of the Tender returns in accordance with the evaluation criteria as follows: Stage 1: Pass/Fail Prior to evaluation of the wider tender submission the following areas will be assessed in relation to pass/fail: All required documents fully completed, signed and submitted within stated timeframes. Documents submitted in the format required. Any Pass/Fail, Mandatory or Critical questions as stated in PSQ - Conditions of Participation, Form T4: Tenderer's Proposed Solution, and Form T16 - Requirements Matrix The Authority's maximum budget for Year 1 of this Contract is £250K. This includes all mobilisation / implementation / integration and year 1 recurring costs as per Form T6 - Pricing Schedule. Any Tender with a total evaluated Year 1 price exceeding 120% of the Authority's maximum budget (£300K) may be deemed unaffordable and excluded from further evaluation. Should a Tenderer fail any of these stated requirements their tender submission will not have met the minimum requirement and may not be considered any further. During this stage no other elements of the tender submission will be considered or reviewed. If a Mandatory document has not been returned, we will send a web correspondence on one occasion for your immediate return to rectify an omission mistake. Stage 2: Full Tender Evaluation At this stage the complete tender submissions will be fully evaluated and each Tenderer will be marked in line with the process detailed in the sections below. At this stage bidders will be down-selected to a maximum of 3 suppliers to move onto the next stage. Tenderers will be notified and appropriately debriefed if they have moved on to the next stage or not. Stage 3: System Demonstrations and Dialogue At this stage the down-selected bidders will be required to demonstrate, but not limited to the following: system capability, functionality, ease of use, expected outcomes, integrations. They must also guide us through the actions and processes we can self-customise. Dialogue will take place to clarify functionality. This stage will not be scored and will be used to clarify and moderate scores where applicable. Stage 4: Final Clarifications This stage will provide a formal opportunity to clarify any outstanding questions WM5G Ltd may have in respect of any aspects of your bid submission. Stage 5: Preferred bidder nominated The Preferred bidder will be nominated based on the "Final Set Score" achieved in the above stages. (Quality Score and Price Score) Stage 6: Award At this phase of the tender any applicable 8-day mandatory standstill period will have been successfully completed and compliant tenderers notified and appropriately debriefed if they have been successful/ unsuccessful. On satisfactory completion of this period any resulting contract/ agreement award may then be concluded.
  • No preliminary market engagement: The Authority undertook proportionate pre-market engagement to better understand the market, available solutions, delivery approaches and likely costs. The engagement was conducted directly with suppliers and was limited to information-gathering activities only. The Authority determined that publication of a Preliminary Market Engagement Notice was not necessary as there is no legal requirement to publish such a notice in order to undertake pre-market engagement, and the Authority was satisfied that the engagement was proportionate, did not distort competition, and did not provide any supplier with an unfair advantage in the subsequent procurement process. Any information obtained through pre-market engagement has been used solely to inform the procurement strategy, specification, commercial approach and evaluation methodology. Appropriate measures have been taken to ensure that all bidders have access to the same information during the procurement process.

CPV: IT services: consulting, software development, Internet and support · Software package and information systems

The lotProcurement structure

single lot · value published
Lot #1Renewal 3 yrsSMEPublished value£450,000
Contract period: 7 Dec 2026 – 6 Dec 2029 (3 yrs) · up to 6 Dec 2031 with extensionsValue: £450,000 exc. VAT · £540,000 inc. VAT
Delivery: West MidlandsEligibility: SME eligible
Extensions: The Authority may, at its sole discretion, procure additional services, deliverables or functionality related to the Contract during its term. Such options may include, but are not limited to, additional system integrations, configuration and workflow development, training, data migration, reporting enhancements, consultancy, technical support, or other professional services not included within the initial scope of requirements. Where applicable, these services may be commissioned on a day-rate, fixed-price, or other agreed commercial basis using the rates set out in the Contract. The inclusion of these options does not guarantee any minimum volume or value of additional work. · The Contract will be awarded for an initial term of three (3) years, with the option for the Authority to extend for a further up to two (2) years. Any extension will be at the Authority's sole discretion and subject to satisfactory supplier performance, continued operational requirements, and the achievement of value for money. The extension may be applied to ensure service continuity and provide sufficient time for future service planning and procurement activities.

What it takes to win
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How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 80%Price: 20%
Published sub-criteria (2)
  • Quality: 80%
  • Commercial: 20%
Published award criteria (2)
  • Quality
  • Commercial
What this means for your bid
  • Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Competitive flexible procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Closed
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Unspecified in notice
First published
23 Sept 2026, 15:51 BST
Last source update
23 Sept 2026, 15:51 BST
Award evaluation window
Submission end – 20 Nov 2026
Authority reference
PROC DMC ITT/1897
FTS notice number
2026/S 000-090279
Latest notice
Tender notice (UK4)
Classification (CPV)
IT services: consulting, software development, Internet and supportSoftware package and information systems
Delivery area
West Midlands (UKG)
Official registry OCID
ocds-h6vhtk-0778ea Find a Tender
How it runs

WM5G Ltd will undertake a Staged process of evaluation of the Tender returns in accordance with the evaluation criteria as follows:

Stage 1: Pass/Fail

Prior to evaluation of the wider tender submission the following areas will be assessed in relation to pass/fail:

All required documents fully completed, signed and submitted within stated timeframes.

Documents submitted in the format required.

Any Pass/Fail, Mandatory or Critical questions as stated in PSQ - Conditions of Participation, Form T4: Tenderer's Proposed Solution, and Form T16 - Requirements Matrix

The Authority's maximum budget for Year 1 of this Contract is £250K. This includes all mobilisation / implementation / integration and year 1 recurring costs as per Form T6 - Pricing Schedule. Any Tender with a total evaluated Year 1 price exceeding 120% of the Authority's maximum budget (£300K) may be deemed unaffordable and excluded from further evaluation.

Should a Tenderer fail any of these stated requirements their tender submission will not have met the minimum requirement and may not be considered any further. During this stage no other elements of the tender submission will be considered or reviewed.

If a Mandatory document has not been returned, we will send a web correspondence on one occasion for your immediate return to rectify an omission mistake.

Stage 2: Full Tender Evaluation

At this stage the complete tender submissions will be fully evaluated and each Tenderer will be marked in line with the process detailed in the sections below. At this stage bidders will be down-selected to a maximum of 3 suppliers to move onto the next stage. Tenderers will be notified and appropriately debriefed if they have moved on to the next stage or not.

Stage 3: System Demonstrations and Dialogue

At this stage the down-selected bidders will be required to demonstrate, but not limited to the following: system capability, functionality, ease of use, expected outcomes, integrations. They must also guide us through the actions and processes we can self-customise. Dialogue will take place to clarify functionality. This stage will not be scored and will be used to clarify and moderate scores where applicable.

Stage 4: Final Clarifications

This stage will provide a formal opportunity to clarify any outstanding questions WM5G Ltd may have in respect of any aspects of your bid submission.

Stage 5: Preferred bidder nominated

The Preferred bidder will be nominated based on the "Final Set Score" achieved in the above stages. (Quality Score and Price Score)

Stage 6: Award

At this phase of the tender any applicable 8-day mandatory standstill period will have been successfully completed and compliant tenderers notified and appropriately debriefed if they have been successful/ unsuccessful. On satisfactory completion of this period any resulting contract/ agreement award may then be concluded.

How it was run

Official notice
Run through: Jaggaer · Who buys & how to bid on JAGGAER
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
Submission deadline
21 Oct 2026, 12:00 BST
Clarification deadline
2 Oct 2026, 14:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

The full tender documents can be accessed wmca.ukp.app.jaggaer.com ↗. You will need to register before accessing the tender documents.

Timeline

23 Sept 2026 → 7 Dec 2026 · 5 dates
  1. Tender notice published33 days ago
    23 Sept 2026, 15:51 BST
  2. Clarification questions by24 days ago
    2 Oct 2026, 14:00 BST
  3. Submission deadline5 days ago
    21 Oct 2026, 12:00 BST
  4. Today
    26 Oct 2026
  5. Award decision expected byin 25 days
    20 Nov 2026, 23:59 GMT
  6. Contract startsin 41 days
    7 Dec 2026

Notice history

1 event · 1 release on Find a Tender
  1. Tender notice published
    23 Sept 2026, 15:51 BST
    UK4

Contracting authority & participating public bodies

WM5G LIMITED

Contracting authorityPublic undertaking GB-COH: 11848619 · GB-PPON: PDGP-7297-JQNW 16 Summer Lane, Birmingham, West Midlands, B19 3SDContact email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender