Workforce Development Services for Care Providers in Suffolk

Focus on being the trusted source of information, advice, guidance and networking that raises the standards of adult social care

• Organise and lead at least 2 large Care Market events alongside other smaller events and achieve at least 70% attendance capacity
• Ensure events are representative of the whole of the care market, including private & voluntary organisations. Achieving involvement of 70% of care providers across Suffolk
• Follow up on impact of activities at 3 and 6 months after event
• Promote care careers, including different care pathways
• Proactive support to care campaigns and branding, including iCare brand
• Engaging and promoting graphics and other materials on websites/marketing
• Active engagement and support to Community Catalysts / Personal Care Assistants
• Active engagement and support to micro enterprises
• Take active part in market need reviews and provide information for market shaping
• Identify themes and gaps for future development and focus
• Flexibility to meet fluctuating market needs and take advantage of new funding and proactively bidding for opportunities
• Care provider peer support and the promotion of good practice across recruitment, training, retention and organisational culture
• Work effectively across partner organisations and be a Suffolk representative on relevant regional and local events and forums.
• Provision of information / guidance / advice and signposting for the care market and create a comprehensive resource bank of information for providers across a range of accessible platforms
• Work in collaboration with other partner organisations.
• Active engagement and development with key performance indicators as the service progresses
• Incorporate regular (as determined by the local authority) reviews of market needs to provide information for shaping the support provided to and direction of the market, to meet fluctuations.
• Actively gather feedback on activities that care providers have attended, their challenges and concerns,
• Support all activities in Lot 2 where appropriate

Focus on the supply of training provision, deliver an online platform to provide training, that raises the skills of adult social care.

• Delivery of a training portal that is accessible to the whole care market
• Maintain / upgrade and develop a training portal that is user friendly including a robust SLA, to be shared if requested
• Design and delivery of training programmes in a timely manner
• Delivery of face to face and online training and ensure other options are available for attendance
• Ensure access for care providers to learning and development opportunities, including the ability to have community-based training sessions across the County
• To use approved training providers including a verification of standard of delivery e.g. from Skills for Care or NHS approved trainer lists, including local SME providers with a proven track record of success
• Identify a range of training and source programmes to satisfy these needs in a cost-effective manner
• Support the use of SME training providers with a proven track record of success.
• Annual survey of the care market to identify training gaps
• Respond to training gaps and source the support for future needs
• Use feedback consultation and collaboration to make amendments of training programmes to best meet the market needs
• Gain feedback on training activities that providers have attended, the challenges and concerns
• Discuss with Suffolk County Council the results of training gaps and collaboratively shape training programmes required
• Flexibility to respond quickly to the changing needs of the care sector
• Proactive support to care campaigns and branding, including iCare brand
• Engaging and promoting graphics and other materials on websites/marketing
• Take advantage of new funding opportunities and evidencing bids for this
• Be a Suffolk representative on relevant regional and local forums / events
• Engaging and promoting graphic and other materials on websites/marketing
• Linking and following the county council on their own social media
• Work effectively across partner organisations with a focus on collaboration and joint working
• Achieving collaboration with 70% of care providers across Suffolk
• Training attendance rate to be reported and a minimum of 70% of full capacity
• To ensure full evaluations are completed / demonstrated including cost effectiveness exercises, for all commissioned training for the care market
• Collate post-training evaluations and attendee satisfaction rate
• Active engagement and development with key performance indicators as the service progresses
• Support all activities in Lot 1 where appropriate