Wythenshawe Community Housing Group - Electronic Payment Solution Tender

The Requirements for Lot 1 - IVR, WEB and virtual terminal

We currently have all payment options contracted to a single payment solution provider. Through them we offer a wide range of payment options to our customers including: payment cards, telephone/IVR payments, direct debit and web payments.

Any potential supplier must ensure they are able to provide the following services:

• Consolidate payments from the listed parties through multiple payment networks
• Transfer consolidated payments in a timely manner along with reconciled management information (electronically)
• Provide a virtual payment terminal for the purposes of taking telephone payments using both debit and credit cards
• Any virtual payment terminal must be able to be used with WCHG’s choice of PCI DSS compliance software
• The supplier will comply with any authentication requirements and PCI DSS
• The Supplier has, and shall maintain at its own cost, all consents, permits, authorisations, permissions, approvals and licences that are required and which are necessary for the payment terminal to be compliant with all Laws and the requirements of all Regulators and Card Schemes
• Provide an IVR payment line for customers to be able to make payments 24hours per day using both debit and credit cards
• Fully hosted direct debit solution offering a full range of dates and frequencies for the collection of payments.
• Online payments – including embedding online payments into app’s
• Where an organisation does not have its own IIN number – provide a generic number that can be used.
• Have a clear development road map for the introduction of new, innovative and customer focused payment options

Current operation

We currently have all payment options contracted to a single payment solution provider. Through them we offer a wide range of payment options to our customers including: payment cards, telephone/IVR payments, direct debit and web payments.

General Requirements - the successful supplier must be able to provide the following services:

• Produce and deliver electronic payment cards, incorporating a magnetic strip, barcode or QR code for the purpose of tenants making payments
• Produce paper letters/bills with a barcode or QR code for the purpose of taking payments
• Provide a fully hosted, flexible Direct Debit solution.
• Transfer consolidated payments in a timely manner along with reconciled management information (electronically)
• Have a clear development road map for the introduction of new, innovative and customer focused payment options