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Official OCDS

Search UK public tenders and contract notices

Official notices, one row per procedure. Filters use published facts only: delivery region from the notice, buyer type from the official classification, route and agreement type as published, never a Tenderline score.

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Showing 1–15 · every procedure in the catalogue, any stage.

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CPV 7951…Clear all

318 procedures

  1. Planned · tender expected SME suitable

    Hedyn Out of Hours Call Handling Services Preliminary Market Engagement

    Tai Hedyn Limited · Wales (Cymru)

    Tai Hedyn Limited, trading as Hedyn, was formed on the 1st April 2025 following the merger of Melin Homes Limited and Newport City Homes Housing Association Limited. Hedyn is now the second largest housing association in Wales, operating ac…

    • Telephone-answering services
    Value
    £625k
    Term
    2 yearsup to 4 years with extensions
    Submit via
    portal not identified
    Published
    #0791b7
  2. AwardedBelow threshold - without competition

    Provision of Warden Call Monitoring Services

    East Suffolk Council · Local authority · East of England

    This is a contract details notice only , A below threshold direct award procedure was used for the provision of Warden call monitoring services

    Awarded to Careium UK Limited

    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #078e1e
  3. AwardedBelow threshold - without competition

    Tiger on Demand Call Centre Services

    Cambridgeshire and Peterborough Combined Authority · Local authority · East of England

    Contract with a supplier who will be responsible for managing a call centre for a one-year period starting 1st September 2026 in accordance with the requirements set out in the Services Agreement. The supplier will be directly responsible f…

    Awarded to WEMOVE SOLUTIONS LTD

    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #078d8f
  4. Awarded · Open procedureFramework5 lotsSME · VCSE suitable

    Fusion21 Responsive Repairs & Void Property Framework (2026-30)

    Fusion 21 Foundation · Nationwide (UK)

    Fusion21 has concluded a competitive tendering procedure to establish a 4-year framework for Responsive Repairs and Void Property. The framework will cover the provision of Responsive Repairs and Void Property Works and associated services …

    Awarded to A A MOLYNEUX BUILDERS LIMITED, ALL SERVICE 4 U LIMITED, ARPG ECO LTD +69 more · 5 awards

    • Construction work for multi-dwelling buildings and individual houses
    • Building construction work
    • Building materials
    • +8
    Value
    £350mceiling, not a contract size
    Term
    4 years
    Submit via
    Jaggaerlogin required
    Published
    #061021
  5. Closes · 19 days leftOpen procedureLight-touchSME · VCSE suitable

    For the provision of Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service

    Oldham Council · Local authority · North West England

    To meet legal requirements to provide an out-of-hour emergency service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service. The successful contractor w…

    • Telephone-answering services
    • Accommodation and office services
    Value
    £130k
    Term
    3 yearsup to 5 years with extensions
    Submit via
    ProContract (Due North)login required
    Published
    #077b0d
  6. Closes · 12 days leftOpen procedureSME · VCSE suitable

    Conversion Practices Victim Support Service

    Cabinet Office · Central government · Nationwide (UK)

    This contract is for the development, setup, and operation of a Conversion Practice Victim Support Service (CP VSS)-or the integration of comprehensive support into an existing helpline and website. The service provides confidential, sensit…

    • Counselling services
    • Helpdesk and support services
    • Miscellaneous services
    • +1
    Value
    £180k
    Term
    2 years
    Submit via
    Jaggaerlogin required
    Published
    #06c85f
  7. Closes · 16 days leftBelow threshold - open competition

    External Reporting Line

    London Fire Commissioner · delivery region not published

    The London Fire Brigade are seeking an external reporting line, operated by an independent third -party provider, to provide staff with an additional route for reporting concerns relating to misconduct i.e. discrimination, bullying and hara…

    • Telephone-answering services
    Value
    £0
    Term
    3 years
    Submit via
    In-tendlogin required
    Published
    #0788e3
  8. Award pending · decided Direct awardUtilities

    Customer Contact Centre

    Thameslink Southern Great Northern Limited (TSGN) · Greater London

    GTR is seeking to appoint a provider to deliver the contact help desk services. Provision of outsourced customer contact centre services. The service operates in a demand-led environment, with resource requirements varying in response to cu…

    Intended award to CONCENTRIX TSC UK LTD

    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #077dda
  9. Closes · 9 days leftCompetitive flexible procedureSME suitable

    Provision of out of hours customer call centre services.

    Connexus Homes Limited · West Midlands

    Connexus is undertaking this tender exercise to secure a high quality, reliable and customer focused out of hours emergency repairs call handling service for its customers. The service is required to ensure that customers can access timely …

    • Call centre
    • Customer services
    • Office-support services
    • +1
    Value
    £212k
    Term
    2 yearsup to 4 years with extensions
    Submit via
    Delta eSourcingpublic page
    Published
    #0785ef
  10. AwardedBelow threshold - award under framework

    Contingency Supervision Hub

    Financial Conduct Authority · Greater London

    The Supervision Hub is seeking a supplier to provide a contingency contact operation that can be scaled depending on the volume of contact received resulting from a mass call event or business continuity plan being invoked.

    Awarded to Foundever GB Limited

    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #078031
  11. Planned · expected · not yet publishedLight-touchSME · VCSE suitable

    Provision of Contact Centre Services to the Legal Aid Agency

    The Legal Aid Agency · Central government · Nationwide (UK), North East England, North West England, East Midlands, West Midlands, East of England

    The Legal Aid Agency (“LAA”) is inviting Tenders from Lot 1 (Citizen Experience) of Outsourced Services Framework (RM6295) for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and …

    • Legal services
    • Call centre
    • Customer services
    Value
    £24m
    Term
    4 years
    Submit via
    portal not identified
    Published
    #0524f0
  12. Award pending · decided Competitive flexible procedureSME suitable

    The provision of FCR Transformation technology

    The Police, Fire and Crime Commissioner for Northamptonshire · Police & fire · East Midlands

    The provision of Force Control Transformation technology for Northamptonshire Police. The procurement was intended to deliver a robust, scalable, and future-ready technology ecosystem that improves citizen experience and operational efficie…

    Intended award to 4NET TECHNOLOGIES LTD

    • Software implementation services
    • Call centre
    • Security, fire-fighting, police and defence equipment
    • +1
    Value
    £5.8m
    Term
    5 yearsup to 10 years with extensions
    Submit via
    portal not identified
    Published
    #067739
  13. AwardedBelow threshold - unknown

    Out of Hours Emergency Repairs Call Handling Service

    COMMUNITY GATEWAY ASSOCIATION LIMITED · North West England

    The scope of the Contract is the provision of an Out of Hours Emergency Call Handling Service (the Service) for CGA Residents.

    Awarded to Careium UK Limited

    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #077a3a
  14. Award pending · decided Open procedureFramework

    T26/27-030 Mediation Service within Private Rented Sector Northern Ireland

    Lisburn and Castlereagh City Council · Local authority · Northern Ireland

    Lisburn and Castlereagh City Council seek to appoint a contractor for the delivery of a Mediation Service within Private Rented Sector Northern Ireland . Your proposal MUST be submitted within the eTendersNI portal, via this CfT. NO OTHER M…

    Intended award to HOUSING RIGHTS

    • Counselling services
    • Call centre
    • Civic betterment and community facility support services
    • +4
    Value
    £250kceiling, not a contract size
    Term
    2 yearsup to 4 years with extensions
    Submit via
    eTendersNIlogin required
    Published
    #06d41a
  15. AwardedBelow threshold - unknown

    Out of Hours Telephone Answering Service

    Orwell Housing Association Limited · Housing · East of England

    Orwell Housing Assoc. Ltd have awarded a contract for: Out of Hours Telephone Answering Service to Norse Group Services Ltd. This is a service contract covering the organisations out of hours telephone answering service and is also required…

    Awarded to Norse Group Services Ltd

    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #0777df