Official UK procurement notice
Out of Hours Telephone Answering Service
Authority: Orwell Housing Association Limited (Housing)
What is being bought
Published requirement descriptionOrwell Housing Assoc. Ltd have awarded a contract for: Out of Hours Telephone Answering Service to Norse Group Services Ltd.
This is a service contract covering the organisations out of hours telephone answering service and is also required at times when Orwell have team meetings, events or other meetings as needed.
The tender was carried out in collaboration with Broadland Housing Association Ltd during April & May 2026 (closing date 05/05/26). Both authorities wished to appoint the same out of hours supplier for the contract, each to have their own individual contract with the successful supplier.
The contract is for 2 years with the option of a 2 year extension, at the sole discretion of Orwell Housing Assoc. Ltd.
Previous notices for the tender were published by Broadland Housing Assoc. Ltd.
UK 6 Contract award notice - 09/06/26
UK4 Tender notice - 01/04/2026.
Procurement identifier (OCID) ocds-h6vhtk-067a65
Notice identifier 2026/S 000-030195.
The lotProcurement structure
single lot · no lot value publishedProcedure terms & legal framework
From the official record- Procedure method
- Below threshold - unknown
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 22 Sept 2026, 16:03 BST
- Last source update
- 22 Sept 2026, 16:03 BST
- Authority reference
26-002/BroadlandOrwell/01/CallHandling- FTS notice number
2026/S 000-089796- Latest notice
- Contract details notice (UK7)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0777dfFind a Tender
Notice history
1 event · 1 release on Find a Tender- Contract details notice published22 Sept 2026, 16:03 BSTUK7
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Norse Consulting Group Limited | £66,423 † | — | Awarded |
Contracts
Out of Hours Telephone Answering Service · Norse Consulting Group Limited
- Signed
- 4 Sept 2026
- Value
- £66,423
- Period
- 30 Sept 2026 – 29 Sept 2028 · up to 29 Sept 2030 with extensions
- Status
- active
- Extensions
- Orwell will have sole discretion to include a further 2 year extension.
5 agreed KPIs: Efficiency · Effectiveness · Environmental …
- Efficiency
- Effectiveness
- Environmental
- Equity
- Economy
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- NORSE GROUP SERVICES LIMITEDAwarded supplier
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender