TenderlineUK
Procurement Intelligence
Official OCDS

Search UK public tenders and contract notices

Official notices, one row per procedure. Filters use published facts only: delivery region from the notice, buyer type from the official classification, route and agreement type as published, never a Tenderline score.

Syntax:"exact phrase"cleaning OR cateringsoftware -consultancy(cleaning OR catering) AND hospitalgovern*admin+defenceocds-…

More filters
How
What
WhoA buyer type and a specific contracting authority are alternatives: choosing one clears the other.
When & money
Reset

Retenders uses the same keywords and compatible filters. Notice-only filters and CPV detail beyond the division do not carry over.

Awards

Showing 1–25 · contract award notices: who won and for how much.

SortRecently updatedHighest value
CPV 79510000…Clear all

58 procedures

  1. AwardedBelow threshold - without competition

    Provision of Warden Call Monitoring Services

    East Suffolk Council · Local authority · East of England

    This is a contract details notice only , A below threshold direct award procedure was used for the provision of Warden call monitoring services

    Awarded to Careium UK Limited

    Awarded value
    £40k
    Bids
    Not published
    Contract ends
    Published
    #078e1e
  2. AwardedBelow threshold - unknown

    Out of Hours Emergency Repairs Call Handling Service

    COMMUNITY GATEWAY ASSOCIATION LIMITED · North West England

    The scope of the Contract is the provision of an Out of Hours Emergency Call Handling Service (the Service) for CGA Residents.

    Awarded to Careium UK Limited

    Awarded value
    £144k
    Bids
    Not published
    Contract ends
    Published
    #077a3a
  3. AwardedBelow threshold - unknown

    Out of Hours Telephone Answering Service

    Orwell Housing Association Limited · Housing · East of England

    Orwell Housing Assoc. Ltd have awarded a contract for: Out of Hours Telephone Answering Service to Norse Group Services Ltd. This is a service contract covering the organisations out of hours telephone answering service and is also required…

    Awarded to Norse Group Services Ltd

    Awarded value
    £66k
    Bids
    Not published
    Contract ends
    Published
    #0777df
  4. Awarded · Open procedureFramework2 lotsSME · VCSE suitable

    Outsourced Services

    Government Commercial Agency · Central government · Nationwide (UK)

    This framework is for the provision of a range of outsourced business services including contact centres, process administration, HR, Payroll, Procurement and Financial Administration.

    Awarded to Accenture UK Limited, Arvato Limited, CENTRIC HR LIMITED +24 more · 2 awards

    • Payroll management services
    • Accounting and auditing services
    • Business services: law, marketing, consulting, recruitment, printing and security
    • +8
    Awarded value
    £2.5bnceiling, not a contract size
    Bids
    14–35per lot, 2 lots
    Contract ends
    Published
    #04ed73
  5. Awarded · Direct awardUtilities

    TISL Eckoh 2 year renewal - TrainTracker / Stations Connect

    Rail Delivery Group · delivery region not published

    Following consideration of alternative procurement approaches, a direct award is considered the most appropriate and proportionate option. The TrainTracker and Stations Connect services are established operational services that support regu…

    Awarded to ECKOH UK LTD

    Awarded value
    £751k
    Bids
    Not published
    Contract ends
    Published
    #06ed80
  6. Awarded · Open procedureSME suitable

    Out of Hours Contact Centre Services

    The Guinness Partnership · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

    The Guinness Partnership Limited (Guinness) and all of our subsidiaries have a requirement for a supplier to provide a contact centre service outside of the operating hours of our in house contact centre. The service is required to offer ou…

    Awarded to Care Quality Services Ltd

    • Telephone-answering services
    Awarded value
    £805k
    Bids
    6
    Contract ends
    Published
    #05f4dc
  7. AwardedAward procedure without prior publication of a call for competition

    Out of Hours Call Handling

    Chesterfield Borough Council · Local authority · East Midlands

    Chesterfield Borough Council is seeking to appoint a partner to effectively and reliably deliver an Out of Hours call handling service. This is for the handling of calls outside of the Authority's own customer contact centre operating hours…

    Awarded to SPS Doorguard Limited

    • Telephone-answering services
    Awarded value
    £32k
    Bids
    1
    Contract ends
    Not published
    Published
    #06be3b
  8. AwardedAward procedure without prior publication of a call for competition

    Out of Hours Phone Service

    Housing Solutions · Housing · South East England

    Provision of an Out-of-Hours telephone answering and call handling service for Housing Solutions, delivering a responsive first point of contact for residents outside normal business hours. the service includes the receipt, assessment and e…

    Awarded to Davies Group Limited

    • Call centre
    • Telephone-answering services
    Awarded value
    £75k
    Bids
    1
    Contract ends
    Not published
    Published
    #06b9c9
  9. Awarded · Open procedureSME suitable

    Out of Hours Telephone Answering Service

    Broadland Housing Association Limited · Housing · East of England

    Broadland’s and Orwell’s spend during 2024/25 on the out of hours telephone service was approx. £45,000 inc VAT, however, Broadland and Orwell do not guarantee any volume of work under this contract. Broadland and Orwell reserve the right t…

    Awarded to Norse Group Services Ltd

    • Call centre
    • Telephone switchboard services
    • Telephone-answering services
    Awarded value
    £180k
    Bids
    7
    Contract ends
    Published
    #067a65
  10. AwardedBelow threshold - without competition

    Out of Hours Call Service

    Plymouth Community Homes · South West England

    Out of hours call service through to and including March 27

    Awarded to ORBIS PROTECT LIMITED

    Awarded value
    £44k
    Bids
    Not published
    Contract ends
    Published
    #068ec5
  11. AwardedBelow threshold - without competition

    Out of Hours Call Handling

    Plymouth Community Homes · South West England

    Out of hours call handling service

    Awarded to ORBIS PROTECT LIMITED

    Awarded value
    £44k
    Bids
    Not published
    Contract ends
    Published
    #0676a2
  12. Awarded · Competitive flexible procedureSME · VCSE suitable

    Out of Hours Call Handling Service

    The Swaythling Housing Society Limited (trading as Abri) · Nationwide (UK)

    Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This incl…

    Awarded to Morgan Sindall Property Services

    • Call centre
    • Telephone network
    • Telephone operator services
    • +2
    Awarded value
    £2.2m
    Bids
    8
    Contract ends
    Published
    #054603
  13. Award pending · decided Competitive flexible procedure

    Property Repairs and Maintenance

    Moat Homes Limited · Charity · East of England, Greater London, South East England

    Provision of a responsive repairs service, works to empty homes, and delivery of an out-of-hours service centre.

    Intended award to Mears Limited

    • Building installation work
    • Access control system
    • Accommodation, building and window cleaning services
    • +26
    Intended value
    £420m
    Bids
    1
    Contract ends
    Published
    #050c68
  14. AwardedBelow threshold - unknown

    Out of Hours Call Handling

    mhs homes group · South East England

    Provision of out of hours call handling

    Awarded to KYNDI LIMITED

    Awarded value
    £81k
    Bids
    Not published
    Contract ends
    Published
    #065ccf
  15. Award pending · decided Open procedureSME suitable

    Out of Hours Call Handling Service – 00267-CX

    Stonewater Limited · delivery region not published

    Stonewater’s Customer Service Centre (CSC) provides a customer focused and efficient service, receiving and processing a wide range of housing enquires including the following distinct service areas: •Repairs and Maintenance (including esta…

    Intended award to SPS Doorguard Limited

    • Call centre
    • Telephone-answering services
    Intended value
    £260k
    Bids
    7
    Contract ends
    Published
    #05ddca
  16. Open to join until Restricted procedureDynamic purchasing system2 lots

    Telephony and Communication Services Dynamic Purchasing System

    Scottish Government · Scotland

    The Authority is further extending its collaborative Dynamic Purchasing System (DPS) for Telephony and Communication Services for an additional 24 months until 27 March 2028. The DPS comprises of two lots: Lot 1 - Telephony and Communicatio…

    Awarded to Gamma Telecom

    • Telecommunications services
    • Accessories for sound and video equipment
    • Audio-visual equipment
    • +54
    Awarded value
    £196kceiling, not a contract size
    Bids
    2
    Contract ends
    Not published
    Published
    #02d30e
  17. AwardedBelow threshold - open competitionSME · VCSE suitable

    Out of Hours Contact Centre

    Aspire Housing · West Midlands

    Aspire Housing (referred to as "Aspire") is looking to appoint a provider of an Out of Hours Contact Centre provision for a contract commencing in April 2026 for a term of 3 years with the option to extend for a further 2 years.

    Awarded to ORBIS PROTECT LIMITED

    • Telephone-answering services
    Awarded value
    £83k
    Bids
    Not published
    Contract ends
    Published
    #05e4ac
  18. Awarded · Open procedureLight-touch

    DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline

    Department of Justice · Central government · Northern Ireland

    The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating…

    Awarded to Withheld Section94 supplier

    • Call centre
    • Computer-related professional services
    • Guidance and counselling services
    • +8
    Awarded value
    £3.2m
    Bids
    3
    Contract ends
    Published
    #05dc8f
  19. AwardedBelow threshold - without competition

    Netcall Service & Support Renewal

    The Police and Crime Commissioner for Cambridgeshire · Police & fire · delivery region not published

    Support Maintenance Netcall solution: Liberty Operator Services QueueBuster Solution Care Enhanced

    Awarded to Netcall Technology Limited

    Awarded value
    £27k
    Bids
    Not published
    Contract ends
    Published
    #05fe1e
  20. AwardedOpen procedure22 lots

    RM6226 Debt Resolution Services - Lot 1

    The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

    Crown Commercial Service has put in place an agreement for the provision of Debt Resolution Services for use by all UK public sector bodies. Debt Resolution Services (DRS) is a Multi-Lot Framework Agreement available for use by UK public se…

    Awarded to See the full supplier list within Contracts Finder, The Minister for the Cabinet Office acting through Crown Commercial Service (CCS) · 2 awards

    • Platform interconnectivity software development services
    • Accounting and auditing services
    • Accounting services
    • +96
    Awarded value
    £645m
    Bids
    4
    Contract ends
    Not published
    Published
    #02ca60
  21. Awarded · Below threshold - open competitionUtilitiesSME · VCSE suitable

    Out-of-Hours Customer Support Services

    Transport for Wales Rail Limited (Utility Buyer) · Nationwide (UK)

    This contract is for the provision of Out of Hours Customer Support Services to ensure continuous support for customers outside standard business hours. The service includes handling inbound customer queries, providing assistance, and escal…

    Awarded to Journeycall Ltd

    • Call centre
    • Helpdesk and support services
    • Telecommunications services
    • +1
    Awarded value
    £166k
    Bids
    Not published
    Contract ends
    Published
    #05a090
  22. Award pending · decided Competitive flexible procedureFrameworkUtilitiesSME suitable

    PRO004931-Services-Contract-Contact Centre Resources

    United Utilities Water Limited · North West England

    The scope is to include all provisions necessary to create additional resource and capacity to support UU's in-house contact centres. It is anticipated that there will be a consistent resource requirement throughout each contract year, with…

    Intended award to CONCENTRIX TSC UK LTD

    • Telephone-answering services
    Intended value
    £6.6mceiling, not a contract size
    Bids
    Not published
    Contract ends
    Published
    #05866e
  23. AwardedNegotiated procedure with prior call for competition3 lots

    ScotRail Customer Contact Centre

    ScotRail Trains Limited · Scotland

    ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various met…

    Awarded to Teleperformance Ltd

    • Call centre
    • Office-support services
    • Payroll management services
    • +2
    Awarded value
    £9.3m
    Bids
    3
    Contract ends
    Not published
    Published
    #03f5ae
  24. Awarded · Below threshold - without competition

    Fraud and Corruption Reporting Online (FCROL)

    NHS Business Services Authority · Central government · delivery region not published

    Provision of fraud and corruption reporting online to deliver continuous 24 hours a day, seven days a week service to facilitate the reporting of NHS fraud and allow for the development of a national publicity campaign to increase reporting…

    Awarded to Treble 5 Treble 1 Limited · 2 awards

    Awarded value
    £78k
    Bids
    Not published
    Contract ended
    Published
    #05a8b5
  25. AwardedBelow threshold - unknown

    Contact Centre Out of Hours Call Handling

    Livv Maintenance Limited (part of Livv Housing Group) · Housing · North West England

    Livv Housing Group requested proposals from service providers to provide emergency and non-emergency out of hours repairs call-handling.

    Awarded to Orca Business Support Ltd

    Awarded value
    £80k
    Bids
    Not published
    Contract ends
    Published
    #05ad3a