Official UK procurement notice
Out of Hours Call Handling Service – 00267-CX
Authority: Stonewater Limited (Public body)
What is being bought
Published requirement descriptionStonewater’s Customer Service Centre (CSC) provides a customer focused and efficient service, receiving and processing a wide range of housing enquires including the following distinct service areas:
•Repairs and Maintenance (including estate services)
•Neighbourhood Management
•Tenancy Management
•Income Management
•Antisocial Behaviour
•Complaints
•Home Ownership
The CSC is to be supported by an Out of Hours Call Handling Service that shall respond to emergency situations that arise outside of the CSC’s opening hours.
Stonewater are looking for a service provider that can supply their out of hours customer service outside its core hours and when needed outside of these times. Stonewater are looking for the service provider to provide the service with agents that have excellent customer service skills and well trained in housing repairs with significant importance to changes introduced by Awaabs and HHSRS
To view this notice, please click here:
CPV: Call centre · Telephone-answering services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£260,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Price
- Quality
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 10 Nov 2025, 14:05 GMT
- Last source update
- 25 Feb 2026, 10:06 GMT
- Award evaluation window
- Submission end – 15 Jan 2026
- Authority reference
00267-CX- FTS notice number
2025/S 000-072442- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Not published
- Official registry OCID
ocds-h6vhtk-05ddcaFind a Tender
How it was run
Official notice- Submission deadline
- 12 Dec 2025, 12:00 GMT
- Clarification deadline
- 21 Nov 2025, 12:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
10 Nov 2025 → 6 Mar 2026 · 8 dates- Tender notice published352 days ago10 Nov 2025, 14:05 GMT
- Clarification questions by341 days ago21 Nov 2025, 12:00 GMT
- Submission deadline320 days ago12 Dec 2025, 12:00 GMT
- Award decision expected by285 days ago15 Jan 2026, 23:59 GMT
- Assessment summaries sent260 days ago10 Feb 2026
- Contract starts250 days ago20 Feb 2026
- Latest notice published245 days ago25 Feb 2026, 10:06 GMT
- Standstill ends235 days ago6 Mar 2026, 23:59 GMT
Notice history
4 events · 2 releases on Find a Tender · since 10 Nov 2025- Tender notice published10 Nov 2025, 14:05 GMTUK4
- Contract award notice published25 Feb 2026, 10:06 GMTUK6
- Status changed to complete25 Feb 2026, 10:06 GMT
- Contract signature expected19 Mar 2026, 23:59 GMTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| SPS Doorguard Limited1 Apr 2026 – 31 Mar 2029 · up to 31 Mar 2031Extensions: 2 x 12 months | £260,000 inc. VAT | 10 Feb 2026standstill to 6 Mar 2026 | Standstill |
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 7final-stage tenders | 7 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- SPS Doorguard LtdAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender