Search UK public tenders and contract notices
Official notices, one row per procedure. Filters use published facts only: delivery region from the notice, buyer type from the official classification, route and agreement type as published, never a Tenderline score.
Retenders uses the same keywords and compatible filters. Notice-only filters and CPV detail beyond the division do not carry over.
All records
Showing 1–25 · every procedure in the catalogue, any stage.
- AwardedBelow threshold - without competition
Tiger on Demand Call Centre Services
Cambridgeshire and Peterborough Combined Authority · Local authority · East of England
Contract with a supplier who will be responsible for managing a call centre for a one-year period starting 1st September 2026 in accordance with the requirements set out in the Services Agreement. The supplier will be directly responsible f…
Awarded to WEMOVE SOLUTIONS LTD
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #078d8f
- Awarded · Open procedureFramework5 lotsSME · VCSE suitable
Fusion21 Responsive Repairs & Void Property Framework (2026-30)
Fusion 21 Foundation · Nationwide (UK)
Fusion21 has concluded a competitive tendering procedure to establish a 4-year framework for Responsive Repairs and Void Property. The framework will cover the provision of Responsive Repairs and Void Property Works and associated services …
Awarded to A A MOLYNEUX BUILDERS LIMITED, ALL SERVICE 4 U LIMITED, ARPG ECO LTD +69 more · 5 awards
- Value
- £350mceiling, not a contract size
- Term
- 4 years
- Submit via
- Jaggaerlogin required
- Published
- #061021
- Award pending · decided Direct awardUtilities
Customer Contact Centre
Thameslink Southern Great Northern Limited (TSGN) · Greater London
GTR is seeking to appoint a provider to deliver the contact help desk services. Provision of outsourced customer contact centre services. The service operates in a demand-led environment, with resource requirements varying in response to cu…
Intended award to CONCENTRIX TSC UK LTD
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #077dda
- Closes · 9 days leftCompetitive flexible procedureSME suitable
Provision of out of hours customer call centre services.
Connexus Homes Limited · West Midlands
Connexus is undertaking this tender exercise to secure a high quality, reliable and customer focused out of hours emergency repairs call handling service for its customers. The service is required to ensure that customers can access timely …
- Value
- £212k
- Term
- 2 yearsup to 4 years with extensions
- Submit via
- Delta eSourcingpublic page
- Published
- #0785ef
- AwardedBelow threshold - award under framework
Contingency Supervision Hub
Financial Conduct Authority · Greater London
The Supervision Hub is seeking a supplier to provide a contingency contact operation that can be scaled depending on the volume of contact received resulting from a mass call event or business continuity plan being invoked.
Awarded to Foundever GB Limited
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #078031
- Planned · expected · not yet publishedLight-touchSME · VCSE suitable
Provision of Contact Centre Services to the Legal Aid Agency
The Legal Aid Agency · Central government · Nationwide (UK), North East England, North West England, East Midlands, West Midlands, East of England
The Legal Aid Agency (“LAA”) is inviting Tenders from Lot 1 (Citizen Experience) of Outsourced Services Framework (RM6295) for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and …
- Value
- £24m
- Term
- 4 years
- Submit via
- portal not identified
- Published
- #0524f0
- Award pending · decided Competitive flexible procedureSME suitable
The provision of FCR Transformation technology
The Police, Fire and Crime Commissioner for Northamptonshire · Police & fire · East Midlands
The provision of Force Control Transformation technology for Northamptonshire Police. The procurement was intended to deliver a robust, scalable, and future-ready technology ecosystem that improves citizen experience and operational efficie…
Intended award to 4NET TECHNOLOGIES LTD
- Value
- £5.8m
- Term
- 5 yearsup to 10 years with extensions
- Submit via
- portal not identified
- Published
- #067739
- Award pending · decided Open procedureFramework
T26/27-030 Mediation Service within Private Rented Sector Northern Ireland
Lisburn and Castlereagh City Council · Local authority · Northern Ireland
Lisburn and Castlereagh City Council seek to appoint a contractor for the delivery of a Mediation Service within Private Rented Sector Northern Ireland . Your proposal MUST be submitted within the eTendersNI portal, via this CfT. NO OTHER M…
Intended award to HOUSING RIGHTS
- Value
- £250kceiling, not a contract size
- Term
- 2 yearsup to 4 years with extensions
- Submit via
- eTendersNIlogin required
- Published
- #06d41a
- Awarded · Open procedureSME · VCSE suitable
Erasmus+ Government Authorised Exchange Visa Sponsor
Department for Education · Central government · Nationwide (UK)
On 17 December, the UK and the European Commission reached an agreement in principle for the UK to associate to Erasmus+ in 2027. Erasmus+ is the European Union's flagship programme to support education, training, youth, and sport in Europe…
Awarded to IRARA Services Limited
- Value
- £12m
- Term
- 2.5 yearsup to 3.5 years with extensions
- Submit via
- Jaggaerlogin required
- Published
- #064e9a
- Awarded · Open procedureUtilitiesSME · VCSE suitable
The Decision-Making Service Support For Disabled Persons Railcard
Rail Delivery Group · Nationwide (UK)
We are seeking to appoint a Service Partner to manage an independent Decision-Making Service (DMS) function within the service that will provide decisions on a Disabled Persons Railcard applicant’s eligibility to purchase a DPRC according t…
Awarded to Nimbus Disability
- Value
- £1.8m
- Term
- 3 yearsup to 5 years with extensions
- Submit via
- Jaggaerlogin required
- Published
- #06b47c
- Awarded · Open procedureFramework2 lotsSME · VCSE suitable
Outsourced Services
Government Commercial Agency · Central government · Nationwide (UK)
This framework is for the provision of a range of outsourced business services including contact centres, process administration, HR, Payroll, Procurement and Financial Administration.
Awarded to Accenture UK Limited, Arvato Limited, CENTRIC HR LIMITED +24 more · 2 awards
- Value
- £5.0bnceiling, not a contract size
- Term
- 4 years
- Submit via
- Jaggaerlogin required
- Published
- #04ed73
- Awarded · Award under framework
Provision of Equality Advisory Support Service (EASS)
Cabinet Office · Central government · Nationwide (UK)
The Equality Advisory and Support Service (EASS) is a frontline service which comprises a helpline and support service for individuals in England, Scotland and Wales who feel they may have suffered discrimination or had their human rights i…
Awarded to G4S, G4S Facilities Management (UK) Ltd
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #06d4a0
- Planned
Out of Hours Call Handling Service - Soft Market Engagement (SME)
Metropolitan Housing Trust · Housing · Nationwide (UK)
Metropolitan Housing Trust Ltd (MHT) is conducting a Soft Market Engagement (SME) exercise to obtain supplier feedback on the future provision of an Out of Hours Call Handling Service. This engagement will help inform the service specificat…
- Value
- £0
- Term
- 2 days
- Submit via
- portal not identified
- Published
- #06ee12
- Awarded · Award under framework
Single Service Centre
Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency · Central government · delivery region not published
The UK Health Security Agency is seeking to establish a strategic contact centre capability to manage business as usual services or helplines and to respond to any public health emergency event, health incidents, or cross government surge a…
Awarded to Capita Business Services Ltd, Foundever GB Limited · 2 awards
- Value
- £295m
- Term
- 3 yearsup to 5 years with extensions
- Submit via
- portal not identified
- Published
- #051a65
- Planned
Out of Hours Call Handling Service 2026
Eastlight Community Homes · delivery region not published
Prior to commencing the formal procurement process, ECH will undertake structured market engagement to test market capability, interest and appetite for delivering an enhanced Out of Hours Call Handling Service. This engagement will help en…
- Value
- £275k
- Term
- 3 yearsup to 5 years with extensions
- Submit via
- portal not identified
- Published
- #06e4d0
- AwardedBelow threshold - open competitionSME suitable
External Call Handling Service
Cirrus Purchasing c/o Halton Housing · Charity · North West England
Halton Housing sought bids for a qualified and experienced service provider to provide an external telephone call handling service, for calls received from HH tenants and customers. The previous iteration of this contract started as an out …
Awarded to SPS Doorguard Limited
- Value
- £135k
- Term
- 2 yearsup to 3 years with extensions
- Submit via
- Delta eSourcingpublic page
- Published
- #065f52
- Closed Open procedureSME suitable
Unified Communications
Hafod Housing Association · Housing · Wales (Cymru)
Hafod Housing Association is seeking a qualified Service Provider for the design, implementation, and support of a comprehensive, digital Unified Communications (UC) and omnichannel contact centre platform. This contract will support Hafod'…
- Value
- £882k
- Term
- 3 yearsup to 9 years with extensions
- Submit via
- Sell2Waleslogin required
- Published
- #06c368
- Closed Open procedure
Transport Hub and Services
NHS Lanarkshire · NHS & health · Scotland
NHS Lanarkshire Health Board, a statutory body constituted pursuant to the National Health Service (Scotland) Act 1978 (“the Board”), wishes to procure an integrated transport single booking and scheduling service (“the Service”).
- Value
- £375k
- Term
- 3 years
- Submit via
- Public Contracts Scotlandlogin required
- Published
- #06c6eb
- Planned · expected · not yet publishedCompetitive flexible procedureUtilities
Taxi Management Services (Crew/ Passenger Movements)
SOUTH WESTERN RAILWAY LIMITED · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
Provision of Taxi Management Services (Crew/ Passenger Movements)
Likely replaces the contract held by First Travel Solutions Ltd · ends
- Value
- £3.3m
- Term
- 3 yearsup to 5 years with extensions
- Submit via
- portal not identified
- Published
- #06a3af
- Planned · expected · not yet publishedSME suitable
Contact Centre Omni Channel Telephony
Greensquareaccord · delivery region not published
GSA requires a scalable, omni-channel contact centre telephony platform that supports inbound and outbound voice services, alongside email and SMS communication. It will also incorporate workforce management capabilities to enable effective…
- Value
- £542k
- Term
- 3 yearsup to 5 years with extensions
- Submit via
- portal not identified
- Published
- #06cce6
- AwardedOpen procedure5 lots
ITT – Open Procedure for provision of Home Energy Scotland Advice Centre Services Lots 1-5
Energy Saving Trust Ltd · Scotland
Energy Saving Trust is procuring an opportunity for Tenderers to operate and manage five Home Energy Scotland advice centres to provide free, expert, impartial, highly tailored advice to householders and other customers on affordable warmth…
Awarded to Changeworks, Changeworks Resources for Life Ltd, Energy Agency +2 more · 5 awards
- Value
- Not published
- Term
- 2 years
- Submit via
- Public Contracts Scotlandlogin required
- Published
- #05452a
- Planned · expected · not yet publishedCompetitive flexible procedure
Contact Centre Omni Channel Telephony
Greensquareaccord · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
GSA requires a scalable, omni-channel contact centre telephony platform that supports inbound and outbound voice services, alongside email and SMS communication. It will also incorporate workforce management capabilities to enable effective…
- Value
- Not published
- Term
- 3 yearsup to 5 years with extensions
- Submit via
- portal not identified
- Published
- #06c9fe
- AwardedBelow threshold - without competition
Digital Care Call - Maintenance Contract
Thirteen Housing Group Limited · Housing · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
To provide maintenance services for Digital Care Call.
Awarded to Appello Careline Limited
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #06c77d
- Awarded · Below threshold - open competition
The Provision of Call Centre Support Services (UoB) 2026
University of Bedfordshire · Education · delivery region not published
The Provision of Call Centre Support Services for the University of Bedfordshire 2026
Awarded to Echo-U Limited
- Value
- £125k
- Term
- 3 years
- Submit via
- In-tendlogin required
- Published
- #068349
- Award pending · decided Competitive flexible procedure
National Contact Centre
NHS Blood and Transplant · Central government · Nationwide (UK), South West England
NHS Blood and Transplant is leading a procurement for a National Contact Centre. We are looking for a supplier to deliver a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution. This centre will handle both i…
Intended award to Arvato Limited
- Value
- £40m
- Term
- 5 yearsup to 7 years with extensions
- Submit via
- Atamis (Health Family)login required
- Published
- #04e894