Official UK procurement notice
007734 - Customer and Debtor Automated Engagement Platform
Authority: Newcastle City Council (Local council)
What is being bought
Published requirement descriptionContract awarded to Voicescape Limited for a Customer and Debtor Automated Engagement Platform at a value of £249,000.
CPV: IT services: consulting, software development, Internet and support
The lotProcurement structure
single lot · no lot value publishedLot #1Contract awarded to Voicescape Limited for a Customer and Debtor Automated Engagement…AwardedRenewal
Contract awarded to Voicescape Limited for a Customer and Debtor Automated Engagement Platform at a value of £249,000. 4 bids were received via an Open over threshold procurement exercise.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 70
- Price: 30
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 11 Apr 2022, 10:52 BST
- Last source update
- 5 Jul 2022, 13:40 BST
- Award evaluation window
- 17 May 2022 – …
- Authority reference
007734 - Customer and Debtor Automated Engagement Platform- FTS notice number
2022/S 000-018292- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-032c0cFind a Tender
How it was run
Official notice- Submission deadline
- 16 May 2022
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 17 May 2022, 12:00 BST
Timeline
16 May 2022 → 5 Jul 2022 · 3 dates- Submission deadline16 May 2022
- Bids opened17 May 2022, 12:00 BST
- Notice published5 Jul 2022, 13:40 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete5 Jul 2022, 13:40 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Voicescape LimitedSME | £249,000 † | — | Awarded |
Contracts
Contract 018292-2022-1 · Voicescape LimitedSME
- Signed
- 1 Jul 2022
- Value
- £249,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 4bids | — | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- N/AReview body
Bidders & participating suppliers
1 commercial party on the notice- Voicescape LimitedAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.