098-BK-24 Automated Messaging Service

Official notice

Authority: 098-BK24 Automated Messaging Service

ServicesOpen procedure

Sectors: Postal and telecommunications services (64) Delivery: UK

Published estimate£200,000≈ £200k / year

Submissions closed 16 Oct 2024

Contract term 1 yrends 30 Jan 2026 · extension options published · starts 31 Jan 2025

What is being bought

Published requirement description

You are invited to tender for the provision of Automated Messaging Service for 5 Councils. The Supplier will be required to support our ongoing rolling programme to replace traditional letters and provide multi-channel message solutions within a Revenues and Benefits partnership consisting of five Councils across East Anglia, predominantly to enhance revenue collection by issuing reminders throughout the recovery cycle but also to support customer engagement programmes including customer satisfaction.

CPV: Electronic message services · Enhanced Messaging Service (EMS) services

The lotProcurement structure

single lot · value published

Lot #1The provision of Automated Messaging Service for 5 CouncilsRenewal 1 yrPublished value£200,000

The provision of Automated Messaging Service for 5 Councils. The Supplier will be required to support our ongoing rolling programme to replace traditional letters and provide multi-channel message solutions within a Revenues and Benefits partnership consisting of five Councils across East Anglia, predominantly to enhance revenue collection by issuing reminders throughout the recovery cycle but also to support customer engagement programmes including customer satisfaction.

Contract period: 31 Jan 2025 – 30 Jan 2026 (1 yr)

Delivery: UK

Extensions: This contract will be offered based on two years, with the option to extend by a further one year (2 years + 1 year basis).Variant bids: not allowed

64212200 Enhanced Messaging Service (EMS) services 64216100 Electronic message services

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Closed
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: Yes
First published: 16 Sept 2024, 10:59 BST
Last source update: 16 Sept 2024, 10:59 BST
Award evaluation window: 16 Oct 2024 – …
Authority reference: 098-BK-24
FTS notice number: 2024/S 000-029524
Classification (CPV): Electronic message servicesEnhanced Messaging Service (EMS) services
Delivery area: UK
Official registry OCID: ocds-h6vhtk-049b17 Find a Tender

Contract terms

Electronic trading: e-invoicing allowed · electronic ordering · electronic payment

Review and risk notes

Review procedure: As per the tender documentation

How it was run

Official notice

Run through: In-tend · Who buys & how to bid on In-tend

Supplier login requiredLanguage: EN

Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup

Submission deadline: 16 Oct 2024, 12:00 BST
Submission channel: {"electronicSubmission","written"}
Accepted languages: en
Bids opened: 16 Oct 2024, 12:03 BST

Detailed submission instructions & authority contactsFrom official release

in-tendhost.co.uk/brecklandcouncil/asp… ↗

Timeline

16 Sept 2024 → 31 Jan 2025 · 4 dates

Notice published
16 Sept 2024, 10:59 BST
Submission deadline
16 Oct 2024, 12:00 BST
Bids opened
16 Oct 2024, 12:03 BST
Contract starts
31 Jan 2025

Contracting authority & participating public bodies

098-BK24 Automated Messaging Service

Contracting authorityRegional or local authorityGeneral public services Breckland District Council, Elizabeth House, Walpole Loke, Dereham, East of England, NR19 1EEContact email Published organisation website ↗

Dispute resolution & review bodies

Breckland District CouncilReview body Dereham

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

Economic and financial selection criteriatenderEconomic and financial selection criteria
Technical selection criteriatenderTechnical selection criteria