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Find a TenderAwardedContract details notice
Published 8 Dec 2025, 15:13 GMT

Official UK procurement notice

BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)

Official notice

Authority: Westminster City Council (Local council)

ServicesBelow threshold - open competitionBelow thresholdConcessionSME suitable
Sectors: Medical Devices & Pharma (33)Business Services & Consultancy (79) Delivery: Delivery location not published
Concession value (operator's revenue)£99,000operator revenue, not the authority's budget
Submissions closed 13 Jan 2026awarded 10 Feb 2026
Awarded to Human Engine LImited
Contract term 6 moends 17 Jul 2026 · up to 17 Aug 2026 with extensions · starts 19 Jan 2026

What is being bought

Published requirement description

Westminster City Council has awarded the contract to deliver a Customer Diagnostic.

Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience.

CPV: Business and management consultancy services · Business development consultancy services · Customer services · Design consultancy services · Diagnostic systems · Evaluation consultancy services · General management consultancy services

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 6 moSMEPublished value£99,000
Contract period: 19 Jan 2026 – 17 Jul 2026 (6 mo) · up to 17 Aug 2026 with extensionsValue: £99,000 exc. VAT · £118,800 inc. VAT
Eligibility: SME eligible
Extensions: 4 weeks for time only
33124110 Diagnostic systems79342300 Customer services79410000 Business and management consultancy services79411000 General management consultancy services79411100 Business development consultancy services79415200 Design consultancy services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored

Lot awarding rule: Relevant experience and track record (20%) Methodology and approach (10%) Team capability and capacity (10%) Delivering diagnostics for savings (15%) Ongoing tailoring (10%) Social Value and Responsible Procurement (5%)

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - open competition
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Below threshold
Regulatory regime
Concession
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
8 Dec 2025, 15:13 GMT
Last source update
11 Feb 2026, 08:20 GMT
FTS notice number
2025/S 000-080700
Latest notice
Contract details notice (UK7)
Classification (CPV)
Business and management consultancy servicesBusiness development consultancy servicesCustomer servicesDesign consultancy servicesDiagnostic systemsEvaluation consultancy servicesGeneral management consultancy services
Delivery area
Not published
Official registry OCID
ocds-h6vhtk-05f0f4 Find a Tender

How it was run

Official notice
Run through: Jaggaer · Who buys & how to bid on JAGGAER
Supplier login requiredElectronic submission allowed
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
Submission deadline
13 Jan 2026, 12:00 GMT
Clarification deadline
19 Dec 2025, 10:00 GMT
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Detailed submission instructions & authority contactsFrom official release

wcc.ukp.app.jaggaer.com/go/96179780019AFE7D8210 ↗

Timeline

8 Dec 2025 → 11 Feb 2026 · 5 dates
  1. Tender notice published322 days ago
    8 Dec 2025, 15:13 GMT
  2. Clarification questions by312 days ago
    19 Dec 2025, 10:00 GMT
  3. Submission deadline286 days ago
    13 Jan 2026, 12:00 GMT
  4. Contract starts281 days ago
    19 Jan 2026
  5. Latest notice published258 days ago
    11 Feb 2026, 08:20 GMT

Notice history

7 events · 4 releases on Find a Tender · since 8 Dec 2025
  1. Tender notice published
    8 Dec 2025, 15:13 GMT
    UK4
  2. Tender notice published
    10 Dec 2025, 15:14 GMT
    UK4
  3. Deadline moved to 7 Jan 2026, 12:00 GMT
    10 Dec 2025, 15:14 GMT
    +2 days · was 5 Jan 2026, 12:00 GMT
  4. Tender notice published
    18 Dec 2025, 09:01 GMT
    UK4
  5. Deadline moved to 13 Jan 2026, 12:00 GMT
    18 Dec 2025, 09:01 GMT
    +6 days · was 7 Jan 2026, 12:00 GMT
  6. Contract details notice published
    11 Feb 2026, 08:20 GMT
    UK7
  7. Status changed to complete
    11 Feb 2026, 08:20 GMT
Routine re-releases (4)
  • 2025-12: 1 release · 8 Dec 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £78,3001 contract exc. VAT
Contracts signed 1latest 10 Feb 2026
Awarded toValueDateStatus
Human Engine LImitedSME£78,300 †—Awarded

Contracts

  • Contract 1 · Human Engine LImitedSME

    Signed
    10 Feb 2026
    Value
    £78,300
    Period
    23 Feb 2026 – 22 Aug 2026 · up to 22 Sept 2026 with extensions
    Status
    active
    Extensions
    1 month for time only

Contracting authority & participating public bodies

Westminster City Council

Contracting authorityPublic authority - sub-central government GB-PPON: PJVD-6261-BPPJ 64 Victoria Street, London, London, SW1E 6QPContact email

Bidders & participating suppliers

1 commercial party on the notice
  • Human Engine LImitedAwarded supplier 101 Aylesbury Road, Bierton, Aylesbury, South East, HP22 5BTContact email

Official documents & specifications (4)

Official links; attachments are not copied

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender