Official UK procurement notice
Cadw Business Management System
Authority: Welsh Government
What is being bought
Published requirement descriptionCadw is the Welsh Government’s historic environment service working for an accessible and well protected historic environment for Wales. In order to support this work Cadw operates a range of commercial functions including staffed visitors centres at 25 monuments across Wales attracting over 1.2 million visitors per year.
Cadw generates between 80-90% of its income through admissions and retail. There is significant potential for this figure to grow if the communications and retail technology underpinning its business operations are upgraded.
Over the last few years Cadw has invested in a number of tactical digital initiatives to assist with improving customer experience and ultimately increasing revenue. Whilst there has been a year on year increase in revenue, the tactical nature of the initiatives has led to a disparate ecosystem with limited integration across its retail, membership, event booking and financial operations.
Cadw has initiated a programme to look at simplification of the ecosystem whilst ensuring limited impact to ongoing business operations. So far a requirements and discovery phase has been completed and the output of the discovery phase forms the aims and objectives.
Cadw wish to partner with a supplier that can deliver the technology and service wrap that will enable it to become a true multi-channel vendor and extend its reach to new and existing customers.
CPV: Customer Relation Management software package · Electronic marketplace retailing services · Point of sale (POS) software development services · Point of sale (POS) software package · Retail trade services · Sales or marketing software package · Sales, marketing and business intelligence software package · Ticket-issuing machines · Ticket-validation machines
The lotProcurement structure
single lot · no lot value publishedLot #1The supply of an complete e-Point of Sale (e-POS) Business Management System including…Awarded
The supply of an complete e-Point of Sale (e-POS) Business Management System including the provision of supply, hardware, installation, testing, training, software licencing and full service support of an on-site ePOS system for 26 sites across Wales.
The ePOS system should integrate with an online ticketing platform, an integrated online shop and a membership platform.
Essential Requirements
Each of the following are a mandatory requirement and should be maintained for the duration of the contract:
- Cyber Essentials – the Supplier must hold Cyber Essentials Certification as a minimum.
- ISO27001 – or ability to evidence adequate security controls and documentation
- The Supplier’s solution must follow Web Content Accessibility Guidelines, specifically, all digital materials must conform to the standard of WCAG2.1 – Level AA
- The Supplier’s solution must hold valid accreditation with Worldpay and all Payment systems must be compliant to Payment Card Industry (PCI) Data Security Standard and SCA Regulations.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Technical - for details of all Criteria, please refer to the ITT documents: 60%
- Commercial - for details of all Criteria, please refer to the ITT: 40%
Published award criteria (2)
- Technical - for details of all Criteria, please refer to the ITT documents: 60
- Commercial - for details of all Criteria, please refer to the ITT: 40
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 19 Apr 2021, 08:45 BST
- Last source update
- 19 Apr 2021, 08:45 BST
- Authority reference
C356/2019/2020- FTS notice number
2021/S 000-008152- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02a749Find a Tender
Publisher note: This is a Contract Award notice following the conclusion of the procurement. (WA Ref:109386)
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| ECR Retail Systems | £517,799 † | — | Awarded |
Contracts
Contract 008152-2021-C356/2019/2020-1 · ECR Retail Systems
- Signed
- 22 Mar 2021
- Value
- £517,799
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 4bids · 4 electronic · 4 from abroad | 3 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- High CourtReview body
Bidders & participating suppliers
1 commercial party on the notice- ECR Retail SystemsAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.