Official UK procurement notice
CCP002 – Provision of Corporate ICT Solutions for a Digital Transformation / Channel Shift Programme
Authority: Derbyshire County Council (Local council)
What is being bought4 lots · detail below
Published requirement descriptionLot 1 - Customer Relationship Management (CRM) system which can support and manage end-to-end interactions with the Council;
Lot 2 - Complaints, Compliments and Comments system which can provide a “single source of truth” for complaints;
Lot 3 - Corporate Room and Events Booking system which can be used for booking Council-organised activities and facilities including property assets which currently have low occupancy rates, and introduces a payment at source function (where required) to integrate with the Council’s payment system.
The Council is also offering providers the opportunity to submit (optional) variant bids based on a single combined Lot for all three systems.
Contracts will be based on an initial 4 year period, with options to extend up to maximum of 6 additional years.
CPV: Software package and information systems
Lots and requirements (4)Procurement structure
4 lots · no lot values published · same evaluation weights on every lotLot #1Customer Relationship Management (CRM) systemCancelled
Lot 1 - Customer Relationship Management (CRM) system
Lot #2Complaints, Compliments and Comments systemCancelled
Lot 2 - Complaints, Compliments and Comments system
Lot #3Corporate Room and Events Booking systemCancelled
Lot 3 - Corporate Room and Events Booking system
Lot #4(Variant) Provision of Customer Relationship Management (CRM) system, Complaints, Compliments and Comments system and Corporate Room and Events Booking system.Awarded
Lot 4 (Variant) Provision of Customer Relationship Management (CRM) system, Complaints, Compliments and Comments system and Corporate Room and Events Booking system.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Quality: 60%
- Supplier Information Security: 5%
- price: 35%
Published award criteria (3)
- Quality: 60
- Supplier Information Security: 5
- Price: 35
- Price carries 35 of 100 points: a 10% discount moves about 3.5 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive dialogue
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 8 Sept 2021, 18:01 BST
- Last source update
- 8 Sept 2021, 18:01 BST
- Authority reference
DN483440- FTS notice number
2021/S 000-022332- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02deabFind a Tender
- Review procedure
Precise information on deadline(s) for review procedures:
Derbyshire County Council will incorporate a minimum 10 calendar days (or 15 if non-electronic or fax methods used) standstill period at the point information on the award of the contract is communicated to the relevant economic operators. Debriefing by the Council shall be in accordance with the Public Contracts Regulation 2015 (as amended) (the Regulations). Such information should be requested from the addressee in Section 1.1. If an appeal regarding the award of the contract has not been successfully resolved the Regulations provide for the aggrieved parties who are of the opinion that they have been harmed or are at risk of harm by a breach of the Regulations, to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought as soon as possible.
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 4 · (Variant) Provision of Customer Relationship Management (CRM) system, Complaints, Compliments and Comments system and Corporate Room and Events Booking system.1 award | |||
| GRANICUS-FIRMSTEP LIMITED | £1,909,030 † | — | Awarded |
Contracts
Lot 4 (Variant) Provision of Customer Relationship Management (CRM) system, Complaints, Compliments and Comments system and Corporate Room and Events Booking system. · GRANICUS-FIRMSTEP LIMITED
- Signed
- 11 Mar 2021
- Value
- £1,909,030
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 4 · (Variant) Provision of Customer Relationship Management (CRM) system, Complaints, Compliments and Comments system and Corporate Room and Events Booking system. | 7bids · 7 electronic | 7 | — | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Granicus Firmstep LimitedAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.