Official UK procurement notice
Central Service Desk and Lead Integrator
Authority: HM Treasury (Central government)
What is being bought
Published requirement descriptionHis Majesty's Treasury (HMT) intends to procure a combined Central Service Desk and Lead Integrator service, delivered by a single supplier, to support the Department's technology strategy, service integration, operational resilience and end-to-end service management.
HMT's existing Service Desk already provides the single point of contact for users, ownership of the service management toolset, incident management and escalation, and service performance reporting. Integrating Lead Integrator responsibilities within the same service, including cross-supplier incident coordination, supplier performance governance, Change Advisory Board (CAB) ownership and problem management, will create a streamlined operating model, reduce management overheads and provide a proportionate level of governance aligned to the scale and complexity of HMT's technology estate.
The future service will be shaped by five strategic imperatives:
- Delivering value for money.
- Supporting digital modernisation, including AI-assisted support and enhanced self-service capabilities.
- Implementing governance arrangements proportionate to HMT's size and operating model.
- Maintaining resilience across a security-sensitive environment.
- Improving the overall staff experience through responsive and user-focused services.
The contract is expected to cover the provision of:
- A Central Service Desk operating as the single point of contact for all users.
- Service integration and supplier management across HMT's multi-supplier ecosystem.
- Incident, request, problem and change management services.
- Service reporting, performance management and continual service improvement.
- Service management processes.
- Service transition, mobilisation and operational support activities.
The successful supplier will be expected to operate effectively within a multi-supplier environment, working alongside End User Compute and other Treasury Information Services (TrIS) providers. The service must align with ITIL-based practices and support HMT's security, resilience, accessibility and sustainability objectives.
In preparation for the procurement, HMT is undertaking preliminary market engagement to obtain feedback from prospective suppliers on the proposed service model, commercial approach, contract structure, mobilisation requirements and opportunities for innovation.
Route to Market
The procurement will be conducted through the Government Commercial Agency (GCA) Technology Services 4 (TS4) Framework Agreement (RM6190). HMT intends to utilise TS4 Lot 2.3, which combines the capabilities of Lot 2 (Transition and Service Integration and Management (SIAM)) and Lot 3 (End User Services). Consequently, the competition will be open only to suppliers appointed to TS4 Lot 2.3.
CPV: Information technology services
How this framework works
From the published notice- Framework period
- 3 yrs · up to 7 yrs from 1 Apr 2027
The lotProcurement structure
single lot · no lot value publishedLot #1PlannedRenewal
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- “Central Service Desk and Lead Integrator” is a framework: the contest is a place on its panel, not a single contract.
Pipeline intelligence · planning stage: how this market runs before the tender is published
How HM Treasury buys Systems and technical consultancy services (CPV 7222), and who usually turns up
HM Treasury has little published record in this market. Compared with other frameworks and DPS only. Whole-market view: Systems and technical consultancy services (CPV 7222) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
i
How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
Across this market, small firms won 23% of awards with a known supplier size.
i
How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
Local means the winner is registered in the region where that award was delivered.
A local branch does not count if the registered address is elsewhere.
Across this market, 28% of winners were registered in the delivery region.
i
How long buyers here take to decide after bids close.
Middle value in days from the bid deadline to the award date, on competitions that published both.
Only decided tenders count, so slow ones still waiting are not in.
Half of these awards have an award date within 129 days of the bid deadline.
i
How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
The market share is a minimum: some awards have no bid count.
Thin markets produce this too; it is not proof of a tailored specification.
Across this market, at least 62% of awarded procurements had no recorded rival.
How many bids did past lots attract?
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How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid0%
2–326%
4–624%
7+50%
How did awards compare with estimates?
i
Where winning prices landed against estimates.
Each colour shows awards below, close to or above the published estimate, one lot at a time.
On a framework or DPS, prices are agreed when work is called off.
Past prices are a guide, not a bid price.
Not comparable on a framework or DPS: the price is set later, on each call-off.
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1CPV 7222Published estimate£15m
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How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative. The bar shows 34 past lots.
A forecast, not a list of bidders.
1 bid0%
2–326%
4–624%
7+50%
i
Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
No comparable awards for this lot yet.
A statistical guide from past awards, not a price to bid.
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
No earlier contract of this buyer matches this lot on the published record.
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
Candidate suppliers for this notice have not been worked out yet, so this is not a verdict that nobody fits.
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
- Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.
Procedure terms & legal framework
From the official record- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Planned procurement
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 30 Jul 2026, 13:33 BST
- Last source update
- 30 Jul 2026, 13:33 BST
- FTS notice number
2026/S 000-072184- Latest notice
- Preliminary market engagement notice (UK2)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06d799Find a Tender
How it was run
Official notice- Appointment period ends
- —
Timeline
30 Jul 2026 → 1 Apr 2027 · 4 dates- Planning notice published88 days ago30 Jul 2026, 13:33 BST
- Market engagement45 days ago11 Sept 2026, 23:59 BST
The Buyer is seeking to engage with the market and obtain supplier feedback to inform the procurement of a combined Central Service Desk and Lead Integrator service. A Microsoft Forms questionnaire, covering key topics such as pricing models, mobilisation timelines and service delivery considerations, will be issued to suppliers in advance of the engagement session.
Market Engagement Activities
An online market engagement session will be held on Thursday 3 September 2026, from 11:00am to 1:00pm, via Microsoft Teams.
Meeting details and joining instructions will be issued in advance to suppliers appointed to Technology Services 4 (TS4), Lot 2.3.
Suppliers will have the opportunity to submit clarification questions through the engagement platform, details of which will be provided during the session. The clarification period will close at 4:00pm on Friday 11 September 2026.
Following the session, the presentation slides, meeting recording and responses to clarification questions will be shared with all suppliers on TS4 Lot 2.3.
The feedback received through these engagement activities will be used to help shape the procurement approach and ensure that the future service model is informed by current market capabilities and best practice.
- Tender notice expected20 days ago6 Oct 2026, 23:59 BST
- Today26 Oct 2026
- Contract startsin 156 days1 Apr 2027, 00:00 BST
Notice history
1 event · 1 release on Find a Tender- Preliminary market engagement notice published30 Jul 2026, 13:33 BSTUK2
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender