Official UK procurement notice
CO0591 Enterprise Service Management Solution
Authority: Essex County Council (Local council)
What is being bought
Published requirement descriptionOpen tender completed for an Enterprise Service Management Solution.
CPV: IT services: consulting, software development, Internet and support
The lotProcurement structure
single lot · no lot value publishedLot #1Open Tender completed for an Enterprise Service Management (ESM) SolutionAwardedRenewal
Open Tender completed for an Enterprise Service Management (ESM) Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements captured in workshops and meetings with internal business representatives and IT subject matter experts.
The purpose of this requirement is to ensure that the Authority is supported by the best
technology in its day to day operations. The Solution must be intuitive and easy for both
service providers and self-service users whilst enabling efficiencies and improvements
through automation and integration.
The Authority requires a customer-focused and commercially aware service management
approach which will enhance the overall experience for all employees, enabling them to
realise business outcomes with fewer IT-related or service limitations.
The ESM Solution will have a rolling contract term with a minimum 5-year period, with the
option to terminate the contract following a 2-year notice period. The earliest the 2-year
notice period can be implemented is from year 3 and at any point after this time period. The
2-year notice period allows for procurement and implementation of a new Solution.
Contract value is for definitive term of 5 years, from 12th August 2025 until 11th August 2030.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Technical Quality: 55%
- price: 40%
- Social Value: 5%
Published award criteria (3)
- Technical Quality: 55
- Social Value: 5
- Price: 40
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 19 Feb 2025, 15:47 GMT
- Last source update
- 14 Aug 2025, 08:38 BST
- Award evaluation window
- 21 Mar 2025 – …
- Authority reference
DN760385- FTS notice number
2025/S 000-048588- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04e43dFind a Tender
Publisher note: The Council considers that this contract may be suitable for economic operators that are Small or Medium Enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. The estimated total value set out under II.1.5 of this contract notice is the total estimated contract value for the minimum 5 year term. For this tender the Authority will be using the ProContract (aka Due North) eSourcing portal https://procontract.due-north.com throughout the procurement process, and all communications with Essex County Council relating to this procurement exercise must be via the portal's messaging system. Supplier registration on the portal is free of charge and can be done via: https://procontract.due-north.com/ The reference and title of this procurement in ProContract is DN760385 CO0591 Enterprise Service Management. It is recommended that any bidder not already registered on the ProContract eSourcing portal, register at the earliest opportunity. The Council reserves the right to amend timescales for any reason and change the evaluation criteria where necessary for example if there are genuine omissions or mistakes. We also reserve the right to cancel the procurement exercise and/or not to award all or part of a contract. The Council will not be responsible for any costs incurred by bidders in relation to this procurement exercise. Essex County Council is subject to the Freedom of Information Act 2000 (FOIA) and the Environmental Information Regulations 2004 (EIR). If a bidder considers that any of this information supplied as part of this procurement exercise should not be disclosed because of its commercial sensitivity, confidentiality or otherwise, it must, when providing this information, identify clearly the specific information it does not wish to be disclosed and specify clearly the reasons for its sensitivity. Essex County Council shall take such statements into consideration in the event that it receives a request pursuant to FOIA and EIR which relations to the information provided by a supplier. However, if the information is requested, Essex County Council may be obliged under FOIA and/or EIR to disclose such information, irrespective of the suppliers wishes. Please note that it is not sufficient to include a statement of confidentiality encompassing all the information provided in the response.
How it was run
Official notice- Submission deadline
- 21 Mar 2025, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 21 Mar 2025, 12:05 GMT
Timeline
21 Mar 2025 → 14 Aug 2025 · 4 dates- Submission deadline21 Mar 2025, 12:00 GMT
- Bids opened21 Mar 2025, 12:05 GMT
- Contract starts12 Aug 2025, 00:00 BST
- Notice published14 Aug 2025, 08:38 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete14 Aug 2025, 08:38 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Alemba LtdEnterprise Service Management Solution | £580,955 † | — | Awarded |
Contracts
Enterprise Service Management Solution · Alemba Ltd
- Signed
- 25 Jul 2025
- Value
- £580,955
- Period
- … – 11 Aug 2030
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 6bids · 6 electronic | 4 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- High Court, Royal Courts of JusticeReview body
- Royal Court of JusticeReview body
Bidders & participating suppliers
1 commercial party on the notice- Alemba LtdAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.