Contact Centre as a Service

Official notice

Authority: Leeds City Council (Local council)

ServicesAward procedure without prior publication of a call for competition

Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: Yorkshire & Humber (UKE42)

Awarded value£3,312,450published contract · exc. VAT

Awarded 16 Aug 2023no call for competition

Awarded to Virgin Media Business Ltd

What is being bought

Published requirement description

Contact Centre as a Service awarded following a further competition exercise via the Crown Commercial Services Framework RM3808.

CPV: Communication software package · IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: Yorkshire & Humber · Leeds

Extensions: Option to extend until 15/08/31

48510000 Communication software package

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 20 Oct 2023, 12:11 BST
Last source update: 20 Oct 2023, 12:11 BST
Authority reference: 65227
FTS notice number: 2023/S 000-031025
Classification (CPV): Communication software packageIT services: consulting, software development, Internet and support
Delivery area: Yorkshire & Humber (UKE42)
Official registry OCID: ocds-h6vhtk-040db4 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: Awarded following a further competition exercise via the Crown Commercial Services Framework RM3808.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £3,312,4501 contract exc. VAT

Bids received 4

Contracts signed 1latest 16 Aug 2023

Awarded to	Value	Date	Status
Virgin Media Business Ltd	£3,312,450 †	—	Awarded

Contracts

Contact Centre as a Service · Virgin Media Business Ltd
Signed
16 Aug 2023
Value
£3,312,450
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
4bids · 4 electronic · 4 from abroad	—	—	—

Contracting authority & participating public bodies

Leeds City Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services 171459162 Civic Hall, 3rd Floor West, , Leeds, Yorkshire & Humber, LS1 1URContact name, email, phone

Bidders & participating suppliers

1 commercial party on the notice

Virgin Media Business LtdAwarded supplier01785381 500 Brook Drive, Reading, South East, RG2 6UUContact email, phone

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.