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Find a TenderPast planning noticePlanned procurement notice
Published 11 Mar 2025, 08:34 GMT

Official UK procurement notice

Contract for the provision of Debt Collection Services

Official notice

Authority: Home Office (Central government)

2 lotsServicesOpen procedureAbove thresholdSME suitable
Sectors: Financial and insurance services (66)Administration, defence and social security services (75)Business Services & Consultancy (79)
+1 moreCommunity & Cultural Services (98)
 Delivery: UK
Planned pipeline value£2,000,000total for 2 lots · pipeline notice, not a live tender · 1 value update
Tender notice expected 1 Sept 2025from the planned procurement notice
Lots 2see the lot list below
Contract term 3 yrsends 20 Jan 2029 · up to 19 Jan 2030 with extensions · starts 20 Jan 2026

What is being bought2 lots · detail below

Published requirement description

Description:

The Home Office seeks a commercial partner for the provision of debt collection services. Debt owed to the authority (the Home Office) arises in a number of different ways including fines and penalties, charges and staff overpayments. This can be against individuals and organisations who predominantly are in the UK, but some may be based overseas. The Home Office has in the past established debt management and collections service suppliers for debt recovery services in respect of its overdue debt. Such services including the handling of court recovery procedures on behalf of the home office and the provision of other debt recovery services to facilitate the recovery of all forms of debt and reduce the average debtor payment time.

The content of this Notice, including the nature of works and services including start date of contract, may be the subject to change.

The contract is expected to commence in January 2026 and run until January 2029, with a potential extension to January 2030.

Additional Information:

Prior market engagement has taken place under a UK2 Preliminary Market Engagement Notice. Suppliers who participated in that process and signed a non-disclosure agreement (NDA) that was confirmed by the Home Office do not need to take any further action. Those NDAs remain valid and will cover participation in this tender.

New suppliers wishing to access background materials or participate in the tender must first register on the Home Office Jaggaer eSourcing portal: homeoffice.app.jaggaer.com ↗.

Once registered, suppliers should email asylumsupportprocurementteam@homeoffice.gov.uk using the subject line:

Project_18803 Debt Collection Service and include the following details:

  • Organisation name
  • Contact name
  • Email address
  • Telephone number

Instructions for signing the NDA and accessing the background documents will then be provided. Please note that all aspects of the procurement process, including document access, clarifications, and tender submission will be managed exclusively through the Home Office Jaggaer eSourcing portal.

  • The authority expects to re-tender this requirement around 31 Jul 2029, 23:59 BST.

CPV: Collection agency services · Financial and insurance services · Legal services · Other community, social and personal services · Probation services · Public law and order services

Lots and requirements (2)Procurement structure

2 lots · all with a published value (£2,000,000 together) · same conditions of participation on every lot · same evaluation weights on every lot
Lot #1Initial CollectionPlannedRenewal 3 yrsSMEPublished value£1,000,000

This lot covers early-stage debt recovery activity, including debtor contact by telephone, email, and letter; negotiation of payment plans; and non-legal efforts to recover outstanding debt owed to the Home Office.

Contract period: 20 Jan 2026 – 20 Jan 2029 (3 yrs) · up to 19 Jan 2030 with extensionsValue: £1,000,000 exc. VAT · £1,200,000 inc. VAT
Delivery: UKEligibility: SME eligible
Extensions: The contract includes a single optional 1-year extension, which may be used to ensure continuity of service during reprocurement or in response to operational or policy changes.
66000000 Financial and insurance services75231240 Probation services75242000 Public law and order services79100000 Legal services79940000 Collection agency services98000000 Other community, social and personal services
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    Bidders must have appropriate legal standing and financial stability; no specific thresholds are set at this stage but may be assessed as part of the tender process.

  • Technical & professional ability

    Bidders must demonstrate relevant experience in delivering debt collection services of similar scale and complexity. The ability to comply with UK-based data storage and processing requirements will also be expected.

Lot #2Litigation and EnforcementPlannedRenewal 3 yrsSMEPublished value£1,000,000

This lot covers litigation, legal escalation and enforcement services, including issuing proceedings, obtaining court judgments, and taking enforcement action to recover debts on behalf of the Home Office.

Contract period: 20 Jan 2026 – 20 Jan 2029 (3 yrs) · up to 19 Jan 2030 with extensionsValue: £1,000,000 exc. VAT · £1,200,000 inc. VAT
Delivery: UKEligibility: SME eligible
Extensions: The contract includes a single optional 1-year extension, which may be used to ensure continuity of service during reprocurement or in response to operational or policy changes.
66000000 Financial and insurance services75231240 Probation services75242000 Public law and order services79100000 Legal services79940000 Collection agency services98000000 Other community, social and personal services
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    Bidders must have appropriate legal standing and financial stability; no specific thresholds are set at this stage but may be assessed as part of the tender process.

  • Technical & professional ability

    Bidders must demonstrate relevant experience in delivering debt collection services of similar scale and complexity. The ability to comply with UK-based data storage and processing requirements will also be expected.

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored · same split on all 2 lots
Quality: 60%Price: 40%
Published award criteria (2)
  • Quality: For both lots, this criterion assesses the bidder’s ability to deliver debt collection services effectively, including their approach to Management Information, Social Value, Operational Delivery, and Implementation.
  • Price: Evaluates the bidder’s proposed commission structure, including any activity based rates for delivering the service.
Lot distribution rule: Supplier may bid for one or both lots, and may be awarded both lots.
Conditions of participation · identical on every lot2
  • Economic & financial standing

    Bidders must have appropriate legal standing and financial stability; no specific thresholds are set at this stage but may be assessed as part of the tender process.

  • Technical & professional ability

    Bidders must demonstrate relevant experience in delivering debt collection services of similar scale and complexity. The ability to comply with UK-based data storage and processing requirements will also be expected.

What this means for your bid
  • Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Past planning notice
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Yes · next expected 31 Jul 2029
First published
11 Mar 2025, 08:34 GMT
Last source update
24 Jul 2025, 15:15 BST
Award evaluation window
Submission end – 3 Nov 2025
Authority reference
project_18803
FTS notice number
2025/S 000-042850
Latest notice
Planned procurement notice (UK3)
Classification (CPV)
Collection agency servicesFinancial and insurance servicesLegal servicesOther community, social and personal servicesProbation servicesPublic law and order services
Delivery area
UK
Official registry OCID
ocds-h6vhtk-04eb44 Find a Tender
Contract terms summary

Full invoicing instructions will be provided at tender stage.

How it was run

Official notice
Run through: Jaggaer · Who buys & how to bid on JAGGAER
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
Submission deadline
3 Oct 2025, 16:00 BST
Clarification deadline
30 Sept 2025, 09:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

homeoffice.app.jaggaer.com ↗

All submissions and clarifications must be made via the Home Office Jaggaer eSourcing portal. Suppliers must be registered on the system to access the tender documents and submit a response.

Timeline

11 Mar 2025 → 20 Jan 2026 · 8 dates
  1. Planning notice published
    11 Mar 2025, 08:34 GMT
  2. Market engagement
    16 May 2025, 23:59 BST

    It is our intention to invite those suppliers that express an interest in this procurement to complete an initial Supplier Questionnaire, subject to parties signing a Non-Disclosure Agreement. The Authority will then take the decision on whether we wish to conduct further market engagement activities i.e. Industry Day and subsequent 1:1 engagement sessions with prospective bidders.

    1. To express an interest, participants must first be registered on the Home Office eSourcing Suite. If you have not yet registered, this can be done online at homeoffice.app.jaggaer.com/web/login.html ↗ by following the Register Here Link. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering and who will be entering into a contract if invited to do so.
    2. Email: ASRAProcurementTeam@homeoffice.gov.uk

    Title of email: Debt Collection Services - Expression of Interest

    Email to include: Organisation name, Contact name, E-mail address and telephone number.

  3. Latest notice published
    24 Jul 2025, 15:15 BST
  4. Tender notice expected
    1 Sept 2025, 23:59 BST
  5. Clarification questions by393 days ago
    30 Sept 2025, 09:00 BST
  6. Submission deadline389 days ago
    3 Oct 2025, 16:00 BST
  7. Award decision expected by358 days ago
    3 Nov 2025, 23:59 GMT
  8. Contract starts281 days ago
    20 Jan 2026

Notice history

7 events · 3 releases on Find a Tender · since 11 Mar 2025
  1. Preliminary market engagement notice published
    11 Mar 2025, 08:34 GMT
    UK2
  2. Planned procurement notice published
    24 Jul 2025, 15:11 BST
    UK3
  3. Published value updated to £2,000,000
    24 Jul 2025, 15:11 BST
    was £500,000
  4. Status changed to planned
    24 Jul 2025, 15:11 BST
  5. Procurement method changed
    24 Jul 2025, 15:11 BST
  6. Deadline published: 3 Oct 2025, 16:00 BST
    24 Jul 2025, 15:11 BST
  7. Planned procurement notice published
    24 Jul 2025, 15:15 BST
    UK3

Commercial outcome & contract awards

Pipeline notice
Awards (0)
No award published
Contracts (0)
No contract published
Bid statistics
No aggregate bid statistics published

Contracting authority & participating public bodies

Home Office

Contracting authorityPublic authority - central government GB-PPON: PWGC-6513-PQLZ 2 Marsham Street, London, London, SW1P 4DFContact name, email

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure