Official UK procurement notice
CRM & Billing System · UK public procurement notice
Authority: Portsmouth Water Limited (Public body)
What is being bought
Published requirement descriptionPortsmouth Water is seeking to undertake the implementation of a hosted replacement Customer Relationship Management (CRM) and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water’s supply area to meet our water resources challenges.
CPV: Billing system · Communication and multimedia software package · Communication software package · Contact management software package · Customer Relation Management software development services · Customer Relation Management software package · Data services · Electronic data exchange services · Industry specific software package · Installation services (except software) · Sales, marketing and business intelligence software package · Software configuration services · +6 more
The lotProcurement structure
single lot · value publishedLot #1Portsmouth Water is seeking to undertake the implementation and hosting of a…AwardedRenewalPublished value£14,000,000
Portsmouth Water is seeking to undertake the implementation and hosting of a replacement CRM and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water’s supply area. The increased data and analytics that the smart programme will deliver, including granular customer usage insight, is a crucial component in engaging our customer base to reduce demand and achieve our water savings.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Economic & financial standing
Portsmouth Water require a minimum annual turnover of £15m and satisfactory credit rating
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 12 Oct 2022, 19:05 BST
- Last source update
- 17 Jul 2023, 10:05 BST
- Award evaluation window
- 30 Dec 2022 – …
- FTS notice number
2023/S 000-020436- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-037537Find a Tender
- Electronic trading
- e-invoicing allowed · electronic payment
Publisher note: To view this notice, please click here: <a href="https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=795912343" target="_blank">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=795912343</a> GO Reference: GO-2023717-PRO-23421202
How it was run
Official notice- Submission deadline
- 30 Dec 2022, 11:00 GMT
- Submission channel
- {"written"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
- Bids opened
- 30 Dec 2022, 11:30 GMT
- Deposits and guarantees
In the event of an unsuitable credit rating for the bidding entity, Portsmouth Water may require a parent company guarantee from a suitably rated parent.
Timeline
11 Nov 2022 → 17 Jul 2023 · 4 dates- Next notice expected11 Nov 2022
- Submission deadline30 Dec 2022, 11:00 GMT
- Bids opened30 Dec 2022, 11:30 GMT
- Notice published17 Jul 2023, 10:05 BST
Notice history
5 events · 3 releases on Find a Tender · since 11 Nov 2022- Published value updated to £14,000,00011 Nov 2022, 16:05 GMTwas £10,000,000
- Status changed to active11 Nov 2022, 16:05 GMT
- Procurement method changed11 Nov 2022, 16:05 GMT
- Deadline published: 30 Dec 2022, 11:00 GMT11 Nov 2022, 16:05 GMT
- Status changed to complete17 Jul 2023, 10:05 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Kraken Technologies Limited | — | — | Awarded |
Contracts
Contract 020436-2023-1 · Kraken Technologies Limited
- Signed
- 19 Jun 2023
- Value
- —
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 8bids · 8 electronic · 3 from abroad | 0 | — | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Kraken Technologies LimitedAwarded supplier
Official documents & specifications (1)
Official links; attachments are not copiedTender pack and attachments
- Technical selection criteria