Customer Engagement Platform Creation

Official notice

Authority: VIVID Housing Ltd (Charity / VCSE)

ServicesAward procedure without prior publication of a call for competition

Sectors: IT Services & Software (72) Delivery: South East (UKJ)

Awarded value£142,451published contract · exc. VAT

Awarded 26 May 2026no call for competition

Awarded to GRANICUS-FIRMSTEP LIMITED

What is being bought

Published requirement description

Creation of customer engagement platform (contract award is a call-off from G-Cloud 14 framework)

CPV: Customer Relation Management software development services

The lotProcurement structure

single lot · no lot value published

Lot #1Creation of customer engagement platform and annual license fees for 3 yearsAwarded

Creation of customer engagement platform and annual license fees for 3 years. Contract has been awarded via CCS G-Cloud 14 framework.

Delivery: South East

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 27 May 2026, 16:02 BST
Last source update: 27 May 2026, 16:02 BST
FTS notice number: 2026/S 000-049868
Classification (CPV): Customer Relation Management software development services
Delivery area: South East (UKJ)
Official registry OCID: ocds-h6vhtk-06a6b7 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: This contract has been awarded via the CCS G-Cloud 14 framework, Lot 2 - Cloud Software

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £142,4511 contract exc. VAT

Bids received 1

Contracts signed 1latest 26 May 2026

Awarded to	Value	Date	Status
GRANICUS-FIRMSTEP LIMITED	£142,451 †	—	Awarded

Contracts

Contract 049868-2026-1 · GRANICUS-FIRMSTEP LIMITED
Signed
26 May 2026
Value
£142,451
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authority & participating public bodies

VIVID Housing Ltd

Contracting authorityCharity / VCSEBody governed by public lawHousing and community amenities GB-CHC: 7544 Peninsular House, Wharf Road, Portsmouth, South East, PO28HBContact name, email

Dispute resolution & review bodies

N/AReview body N/A

Bidders & participating suppliers

1 commercial party on the notice

Granicus-Firmstep LimitedAwarded supplierGB-COH: 04283951 London, London

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.