Official UK procurement notice
Customer Experience Platform · UK public procurement notice
Authority: Mid Ulster District Council (Local council)
Sectors: IT Services & Software (72)Business Services & Consultancy (79) Delivery: UKNorthern Ireland (UKN)
Published estimate£250,000exc. VAT
Submissions closed 28 Jun 2024
What is being bought
Published requirement descriptionThe Council is seeking to procure a customer experience platform solution that:
- Supports the delivery of its Digital Transformation Strategy and wider digital agenda across its services. For further information please refer to the Specification Document available within the CFT documents area of E-Tenders NI.
CPV: Computer-related services · Customer services · Customer-care services · Software programming and consultancy services
The lotProcurement structure
single lot · value publishedLot #1CancelledPublished value£250,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
How bids were scored
Published sub-criteria (7)
- Qualitative Assessment - System Requirements: 10.5%
- Technical Requirements: 10.5%
- Ease of Use low Code Requirements: 10.5%
- Customer CRM Requirements: 10.5%
- Implemnetation: 10.5%
- Demonstration: 17.5%
- price: 30%
Published award criteria (7)
- Qualitative Assessment - System Requirements: 10.5
- Technical Requirements: 10.5
- Ease of Use low Code Requirements: 10.5
- Customer CRM Requirements: 10.5
- Implemnetation: 10.5
- Demonstration: 17.5
- Price: 30
What this means for your bid
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Restricted procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Cancelled
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 28 May 2024, 14:48 BST
- Last source update
- 16 Dec 2024, 14:57 GMT
- FTS notice number
2024/S 000-040464- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-046bbdFind a Tender
Contract terms
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
How it was run
Official noticeRun through: eTendersNI · Who buys & how to bid on eTendersNI
Access & registration note: Free Northern Ireland registration
- Submission deadline
- 28 Jun 2024, 15:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
Detailed submission instructions & authority contactsFrom official release
Timeline
28 Jun 2024 → 16 Dec 2024 · 3 dates- Submission deadline28 Jun 2024, 15:00 BST
- Bids must remain valid until26 Sept 2024, 23:59 BST
- Notice published16 Dec 2024, 14:57 GMT
Notice history
1 event · 2 releases on Find a Tender- Status changed to cancelled16 Dec 2024, 14:57 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecastAwards 1
1 further award records carry no date or value.
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Chief Executive Mid Ulster CouncilReview body
- chief executiveReview body
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.