Find a TenderAwarded

Published 17 May 2021, 12:25 BST

Official UK procurement notice

Customer Experience Tracking Study

Official notice

Authority: ORDNANCE SURVEY LIMITED (Public body)

ServicesOpen procedure

Sectors: Business Services & Consultancy (79) Delivery: South East (UKJ32)

Awarded value£330,000published contract · exc. VAT

Awarded 19 Mar 2021

Awarded to Kantar UK Limited

What is being bought

Published requirement description

OS requires a supplier capable of delivering customer tracking and actionable insights about important aspects of the customer experience.

CPV: Market research services

The lotProcurement structure

single lot · no lot value published

Lot #1OS is going through a period of change and transformation that requires: a…Awarded

OS is going through a period of change and transformation that requires: a customer-centric focus; the provision of new data and services; and an extension our reach internationally.

To help drive customer improvements and monitor our performance during this change, OS requires a supplier capable of delivering actionable insights about important aspects of the customer experience.

Delivery: South East · Southampton

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 90%Price: 10%

Published award criteria (2)

Quality: 90
Price: 10

What this means for your bid

Price carries 10 of 100 points: a 10% discount moves about 1 point. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Open procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 17 May 2021, 12:25 BST
Last source update: 17 May 2021, 12:25 BST
Authority reference: BS2008.2020
FTS notice number: 2021/S 000-010825
Classification (CPV): Market research services
Delivery area: South East (UKJ32)
Official registry OCID: ocds-h6vhtk-02b1ba Find a Tender

Publisher note: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=594308224 GO Reference: GO-2021517-PRO-18254719

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £330,0001 contract exc. VAT

Bids received 6

Contracts signed 1latest 19 Mar 2021

Awarded to	Value	Date	Status
Kantar UK Limited	£330,000 †	—	Awarded

Contracts

Contract 010825-2021-1 · Kantar UK Limited
Signed
19 Mar 2021
Value
£330,000
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
6bids	—	—	—

Contracting authority & participating public bodies

Ordnance Survey Limited

Contracting authorityPublic bodyBody governed by public lawGeospatial data Explorer House, Adanac Drive, Southampton, South East, SO16 0ASContact name, email, phone

Bidders & participating suppliers

1 commercial party on the notice

Kantar UK LtdAwarded supplier03073845 TNS House, Westgate, London, UK, W5 1UA

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.