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Published 28 Jan 2026, 09:59 GMT

Official UK procurement notice

Customer Perception Surveys · UK public procurement notice

Official notice

Authority: LONDON & QUADRANT HOUSING TRUST (Housing)

ServicesOpen procedureAbove thresholdSME suitable
Sectors: Business Services & Consultancy (79) Delivery: UK
Published estimate£345,000≈ £115k / year · £414,000 inc. VAT0.2% below published estimate
Submissions closed 25 Feb 2026awarded 1 May 2026
Award (standstill) to BMG Research Limited
Contract term 3 yrsends 1 Apr 2029 · starts 1 Apr 2026

What is being bought

Published requirement description

L&Q is seeking an independent, experienced research supplier to deliver a three‑year programme of Tenant Satisfaction Measures (TSM) surveys in line with the Regulator of Social Housing's requirements. The supplier will be responsible for managing the end‑to‑end survey process for all resident tenure groups (LCRA, LCHO and Leaseholders), ensuring results are accurate, representative, compliant, and delivered within regulatory deadlines.

CPV: Customer satisfaction survey · Customer survey services · Market research services

The lotProcurement structure

single lot · value published
Lot #1Awarded 3 yrsSMEPublished value£345,000
Contract period: 1 Apr 2026 – 1 Apr 2029 (3 yrs)Value: £345,000 exc. VAT · £414,000 inc. VAT
Delivery: UKEligibility: SME eligible
79310000 Market research services79342310 Customer survey services79342311 Customer satisfaction survey

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 70%Price: 30%
Published award criteria (2)
  • Quality
  • Price
What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
28 Jan 2026, 09:59 GMT
Last source update
1 May 2026, 13:53 BST
Award evaluation window
Submission end – 9 Mar 2026
FTS notice number
2026/S 000-007414
Latest notice
Contract award notice (UK6)
Classification (CPV)
Customer satisfaction surveyCustomer survey servicesMarket research services
Delivery area
UK
Official registry OCID
ocds-h6vhtk-061078 Find a Tender

How it was run

Official notice
Run through: In-tend · Who buys & how to bid on In-tend
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup
Submission deadline
25 Feb 2026, 12:00 GMT
Clarification deadline
10 Feb 2026, 12:00 GMT
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

Please register on our portal In-Tend and search for Customer Perception Surveys

www.in-tendhost.co.uk/lqsupplychainmanagem… ↗

www.in-tendhost.co.uk/lqsupplychainmanagem… ↗

Timeline

28 Jan 2026 → 14 May 2026 · 8 dates
  1. Tender notice published271 days ago
    28 Jan 2026, 09:59 GMT
  2. Clarification questions by258 days ago
    10 Feb 2026, 12:00 GMT
  3. Submission deadline243 days ago
    25 Feb 2026, 12:00 GMT
  4. Award decision expected by231 days ago
    9 Mar 2026, 23:59 GMT
  5. Contract starts209 days ago
    1 Apr 2026, 00:00 BST
  6. Assessment summaries sent179 days ago
    1 May 2026, 00:00 BST
  7. Latest notice published178 days ago
    1 May 2026, 13:53 BST
  8. Standstill ends165 days ago
    14 May 2026, 23:59 BST

Notice history

4 events · 2 releases on Find a Tender · since 28 Jan 2026
  1. Tender notice published
    28 Jan 2026, 09:59 GMT
    UK4
  2. Contract award notice published
    1 May 2026, 13:53 BST
    UK6
  3. Status changed to complete
    1 May 2026, 13:53 BST
  4. Contract signature expected
    29 May 2026, 23:59 BST
    scheduled

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £344,4211 award exc. VAT
Bids received 1010 from SMEs
Awarded toValueDateStatus
BMG Research Limited29 May 2026 – 28 May 2029£344,4211 May 2026standstill to 14 May 2026Standstill

Bid statistics published by the authority

BidsSMEVCSEValid bid range
10final-stage tenders100—

Contracting authority & participating public bodies

LONDON & QUADRANT HOUSING TRUST

Contracting authorityPublic authority - sub-central government GB-COH: IP030441 · GB-PPON: PJQV-6311-TQXL 29-35 West Ham Lane, London, London, E15 4PNContact name, email, phone

Bidders & participating suppliers

1 commercial party on the notice
  • BMG RESEARCH LTDAwarded supplierGB-COH: 02841970GB-PPON: PNDR-5918-WHYT Spring Lodge 172 Chester Road, Cheshire, North West, WA6 0ARContact email

Official documents & specifications (3)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure

  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender