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Find a TenderAwardedContract details notice
Published 19 Mar 2026, 13:57 GMT

Official UK procurement notice

Customer Segmentation Consultancy Services

Official notice

Authority: Citizen Housing Group Ltd (Charity / VCSE)

ServicesBelow threshold - limited competitionBelow thresholdConcessionSME suitableVCSE suitable
Sectors: IT Services & Software (72) Delivery: West Midlands (UKG)
Concession value (operator's revenue)£40,000operator revenue, not the authority's budget
Awarded 24 Sept 2026
Awarded to Equifax
Contract term 2 moends 24 Jul 2026 · up to 23 Oct 2026 with extensions · starts 25 May 2026

What is being bought

Published requirement description

The contract is for the provision of Customer Segmentation Consultancy services, to create or adopt a model which will support:

  • A significantly increased understanding of our customers
  • Personalisation and targeting of communications methods and styles
  • Service delivery that meets customer needs and expectations
  • Tailored engagement with customers Segmentation analysis and support for predictive data modelling
  • A more proactive and preventative approach to customer support and interventions
  • Identification of data gaps that would support improved customer insight
  • Improved customer experience that can be measured.

CPV: Business analysis consultancy services · Project management consultancy services

The lotProcurement structure

single lot · no lot value published
Lot #1AwardedRenewal 2 moSMEVCSE
Contract period: 25 May 2026 – 24 Jul 2026 (2 mo) · up to 23 Oct 2026 with extensions
Delivery: West MidlandsEligibility: SME eligibleVCSE eligible
Extensions: Extension options published
72221000 Business analysis consultancy services72224000 Project management consultancy services

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - limited competition
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Below threshold
Regulatory regime
Concession
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
19 Mar 2026, 13:57 GMT
Last source update
30 Oct 2026, 11:33 GMT
Authority reference
P1978
FTS notice number
2026/S 000-103108
Latest notice
Contract details notice (UK7)
Classification (CPV)
Business analysis consultancy servicesProject management consultancy services
Delivery area
West Midlands (UKG)
Official registry OCID
ocds-h6vhtk-066efd Find a Tender

How it was run

Official notice
Submission deadline
—

Timeline

19 Mar 2026 → 30 Oct 2026 · 4 dates
  1. Planning notice published225 days ago
    19 Mar 2026, 13:57 GMT
  2. Market engagement212 days ago
    1 Apr 2026, 23:59 BST

    Interested parties are invited to respond to this engagement notice by indicating their intention, capacity and capability to participate in future procurement processes, by emailing Callum.Swingler@citizenhousing.org.uk

    Any questions or comments regarding the requirement can also be raised through the above email address.

    Once the engagement period has ended, Citizen will invite suitable consultancies to participate in a further procurement process.

  3. Contract starts159 days ago
    25 May 2026, 00:00 BST
  4. Latest notice published22h ago
    30 Oct 2026, 11:33 GMT

Notice history

4 events · 2 releases on Find a Tender · since 19 Mar 2026
  1. Preliminary market engagement notice published
    19 Mar 2026, 13:57 GMT
    UK2
  2. Contract details notice published
    30 Oct 2026, 11:33 GMT
    UK7
  3. Status changed to complete
    30 Oct 2026, 11:33 GMT
  4. Procurement method changed
    30 Oct 2026, 11:33 GMT

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value (inc. VAT) £49,2001 contract inc. VAT; no net value published
Contracts signed 1latest 24 Sept 2026
Awarded toValueDateStatus
Equifax£49,200 inc. VAT †—Awarded

Contracts

  • Contract 1 · Equifax

    Signed
    24 Sept 2026
    Value
    £49,200 inc. VAT
    Period
    25 Sept 2026 – 24 Sept 2027
    Status
    active

Contracting authority & participating public bodies

Citizen Housing Group Ltd

Contracting authorityPublic authority - sub-central government GB-CHC: 8181 · GB-PPON: PWJN-9145-YTML 4040 Lakeside, Birmingham, West Midlands, B377YNContact name, email

Bidders & participating suppliers

1 commercial party on the notice
  • EQUIFAX LIMITEDAwarded supplierGB-COH: 02425920GB-PPON: PTYC-6841-CCDL 1 Angel Court, London, London, EC2R 7HJContact email

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure