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Published 22 Feb 2022, 10:23 GMT

Official UK procurement notice

Customer Survey Services · UK public procurement notice

Official notice

Authority: Home Group (Public body)

ServicesOpen procedure
Sectors: Business Services & Consultancy (79) Delivery: UK
Budget not disclosedValue not published
Submissions closed 28 Mar 2022

What is being bought

Published requirement description

This contract is for customer survey telephone and postal Services to support Home Groups customer feedback programme. A regular schedule of daily, weekly and monthly surveys with ad-hoc surveys for which reasonable notice of volumes and timings will be provided by us. Further details of our requirements can be found on www.housingprocurement.com ↗

CPV: Customer satisfaction survey · Customer survey services · Survey conduction services · Telephone survey services

The lotProcurement structure

single lot · no lot value published
Lot #1
Delivery: UK
Extensions: 1 extension of 2 yearsVariant bids: not allowed
79311200 Survey conduction services79311210 Telephone survey services79342310 Customer survey services

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Closed
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
22 Feb 2022, 10:23 GMT
Last source update
22 Feb 2022, 10:23 GMT
Award evaluation window
28 Mar 2022 – …
Authority reference
DN595403
FTS notice number
2022/S 000-004931
Classification (CPV)
Customer satisfaction surveyCustomer survey servicesSurvey conduction servicesTelephone survey services
Delivery area
UK
Official registry OCID
ocds-h6vhtk-0319df Find a Tender

How it was run

Official notice
Run through: portal not identified
Language: EN
Submission deadline
28 Mar 2022, 10:00 BST
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bids opened
28 Mar 2022, 10:00 BST
Detailed submission instructions & authority contactsFrom official release

www.housingprocurement.com ↗

Timeline

22 Feb 2022 → 28 Mar 2022 · 3 dates
  1. Notice published
    22 Feb 2022, 10:23 GMT
  2. Submission deadline
    28 Mar 2022, 10:00 BST
  3. Bids opened
    28 Mar 2022, 10:00 BST

Contracting authority & participating public bodies

Home Group

Contracting authorityPublic bodyBody governed by public lawHousing and community amenities 2 Gosforth Park Way, Gosforth, Newcastle upon Tyne, UK, NE12 8ETContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

  • The High Court of England and WalesReview body London

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.