Official UK procurement notice
Debt Management System Replacement
Authority: THAMES WATER UTILITIES LIMITED
What is being bought
Published requirement descriptionThames Water intends to award an Agreement for the provision of a new Debt Management SaaS solution, as well as the Implementation and System Integration work associated with it. The Software Provider may wish to submit a bid in collaboration with a System Integrator, however Thames Water expects to sign one contract upon completion of this tender exercise under which the Supplier takes accountability for the provision of the Software licenses and the successful implementation of the system within Thames Water's environment.
- How the procedure runs: Suppliers' PSQ submissions will be scored and shortlisted in accordance with the criteria set out within the PSQ documentation, and the suppliers that are shortlisted will be invited to submit a proposal in response to the ITN. After tenders have been submitted, evaluated, and negotiated, the successful supplier will be awarded according to the percentage weightings and criteria set out in the ITN Process document. Full details of the process that will be followed are provided within the PSQ and ITN documents.
CPV: Software implementation services · Software package and information systems
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£0
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Technical: 70%
- Commercial: 30%
Published award criteria (2)
- Technical: Each proposals will be evaluated against a host of Functional and Non-Functional Requirements, which will be used to assess the functionality of the proposal. The full breakdown of the evaluation criteria and weightings will be included in the tender documentation.
- Commercial: Price is not the only award criterion; however, it will play an important part in evaluating the proposals. The full breakdown of the evaluation criteria and weightings will be included in the tender documentation.
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Utilities
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 9 Jul 2025, 17:21 BST
- Last source update
- 19 Jan 2026, 13:35 GMT
- Award evaluation window
- Submission end – 24 Oct 2025
- Authority reference
TC2261- FTS notice number
2025/S 000-038751- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-055c64Find a Tender
- How it runs
Suppliers' PSQ submissions will be scored and shortlisted in accordance with the criteria set out within the PSQ documentation, and the suppliers that are shortlisted will be invited to submit a proposal in response to the ITN.
After tenders have been submitted, evaluated, and negotiated, the successful supplier will be awarded according to the percentage weightings and criteria set out in the ITN Process document. Full details of the process that will be followed are provided within the PSQ and ITN documents.
How it was run
Official notice- Requests to participate (first stage)
- 4 Aug 2025, 10:00 BST
- Submission deadline
- 4 Aug 2025, 10:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
To gain access for this procurement exercise, please click on the link below, and provided the requested details. You will then be given access.
Timeline
9 Jul 2025 → 28 Jan 2026 · 7 dates- Tender notice published9 Jul 2025, 17:21 BST
- Submission deadline4 Aug 2025, 10:00 BST
- Award decision expected by367 days ago24 Oct 2025, 23:59 BST
- Contract starts351 days ago10 Nov 2025
- Assessment summaries sent281 days ago19 Jan 2026
- Latest notice published280 days ago19 Jan 2026, 13:35 GMT
- Standstill ends271 days ago28 Jan 2026, 23:59 GMT
Notice history
4 events · 2 releases on Find a Tender · since 9 Jul 2025- Tender notice published9 Jul 2025, 17:21 BSTUK4
- Contract award notice published19 Jan 2026, 13:35 GMTUK6
- Status changed to complete19 Jan 2026, 13:35 GMT
- Contract signature expected2 Feb 2026, 23:59 GMTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| QUALCO UKSMETC2261 Debt Management System Replacement16 Feb 2026 – 16 Feb 2029 · up to 16 Feb 2031Extensions: Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 5 years. · Options: The right to additional purchases while the contract is valid. The right to additional purchases while the contract is valid. The full scope of the services to be provided and any options that may be considered throughout the term of the agreement, is set out in the Specification issued within the Invitation to Negotiate (ITN) document. | £5,000,000 | 19 Jan 2026standstill to 28 Jan 2026 | Standstill |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- QUALCO (UK) LIMITEDAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender