Find a TenderAwarded

Published 5 Apr 2023, 16:24 BST

Official UK procurement notice

Digital Market Intelligence Support

Official notice

Authority: NS&I (Central government)·Consortium: 2 public authorities

ServicesOpen procedure

Sectors: Business Services & Consultancy (79) Delivery: UK

Published estimate£200,000≈ £67k / year

Submissions closed 8 May 2023awarded 19 Jun 2023

Awarded to 11:FS Group Limited

Contract term 3 yrsends 4 Jun 2026 · extension options published · starts 5 Jun 2023

Re-procurement openNS&I Digital Market Intelligence Support service · bids close 2 Nov 2026

What is being bought

Published requirement description

A digital and fintech market intelligence agency is required to help NS&I monitor the external competitor landscape, particularly focussing on fintechs, Open Banking developments and digital innovations.

CPV: Market research services

The lotProcurement structure

single lot · no lot value published

Lot #1The financial services arena is going through some significant changes through the…AwardedRenewal 3 yrs

The financial services arena is going through some significant changes through the recent introduction of Open Banking and the changing digital environment.

The digital and fintech market intelligence agency will provide specialist insights on competitor’s strategies, including but not limited to, best practice in customer experience, operations and product and proposition development. Guidance and recommendations are required to help support and inform NS&I’s digital first strategy.

The following is a breakdown of our requirements from a digital and fintech market intelligence agency:

Deep dive, topic-based presentation/report delivered internally to key stakeholders. This would be on an ad-hoc basis determined by the use of research credits. We estimate that we would require four of these deliverables per annum.
Regular news alerts on the latest digital and innovation developments within financial services, with analyst commentary summarising the impact for NS&I
Access to an online web portal to access downloadable content including:

o Screenshots/Video insights on CX journeys across mobile and desktop channels

o Insight reports

o News alerts with analyst commentary on risk/opportunities for NS&I

Access to an analyst who will be able to field questions – not requiring deep dive analysis - on an ad-hoc basis.

All tendering against this requirement must be conducted via NS&I's Panacea Portal

Contract period: 5 Jun 2023 – 4 Jun 2026 (3 yrs)

Delivery: UK

Extensions: There is an initial contract term of 12 months and there are two 12 month extension periods available. · The contract is awarded for an initial term of 12 months and there are two 12 month extension periods availableVariant bids: not allowed

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Price

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: Yes
First published: 5 Apr 2023, 16:24 BST
Last source update: 5 Jul 2023, 11:21 BST
Award evaluation window: 9 May 2023 – …
Authority reference: 23-FTS-01
FTS notice number: 2023/S 000-019118
Classification (CPV): Market research services
Delivery area: UK
Official registry OCID: ocds-h6vhtk-03bcf6 Find a Tender

How it was run

Official notice

Run through: Panacea

Supplier login requiredLanguage: EN

Access & registration note: Free

Submission deadline: 8 May 2023, 12:00 BST
Submission channel: {"electronicSubmission"}
Accepted languages: en
Bid validity: 30 days from the deadline
Bids opened: 9 May 2023, 09:00 BST

Detailed submission instructions & authority contactsFrom official release

app.panacea-software.com/nsandi/Login.aspx ↗

Timeline

8 May 2023 → 5 Jul 2023 · 4 dates

Submission deadline
8 May 2023, 12:00 BST
Bids opened
9 May 2023, 09:00 BST
Contract starts
5 Jun 2023, 00:00 BST
Notice published
5 Jul 2023, 11:21 BST

Notice history

2 events · 2 releases on Find a Tender · since 5 Jul 2023

Status changed to complete
5 Jul 2023, 11:21 BST
Buyer details updated
5 Jul 2023, 11:21 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £200,0001 contract exc. VAT

Bids received 3

Contracts signed 1latest 19 Jun 2023

Awarded to	Value	Date	Status
11:FS Group LimitedSME	£200,000 †	—	Awarded

Contracts

Digital Market Intelligence Support · 11:FS Group LimitedSME
Signed
19 Jun 2023
Value
£200,000
Period
… – 4 Jun 2026
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
3bids	—	—	—

Contracting authority & participating public bodies

2 public bodies on the notice

NS&I

Contracting authorityCentral GovernmentNational or federal agency/officeEconomic affairsGeneral public services Sanctuary Buildings, 20 Great Smith Street, London, UK, SW1P 3BTContact name, email Published organisation website ↗

Dispute resolution & review bodies

High Court of England and WalesReview body London
The Government Internal Audit AgencyReview body London

Bidders & participating suppliers

1 commercial party on the notice

11:FS Group LimitedAwarded supplier London, UK

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

Economic and financial selection criteriatenderEconomic and financial selection criteria
Technical selection criteriatenderTechnical selection criteria