eCommerce System for Hampshire County Council's County Supplies Business

The eCommerce solution must include:

Intuitive customer-facing, desktop user-focused but mobile-responsive website to enable the selling of County Supplies products

Information architecture, navigation, product categorisation, browsing and internal search capabilities to help the customer find the products they need quickly

Sign-posting and calls to action to help the customer find the web page, feature, journey or outcome they require

Intuitive customer journeys to support customer registration, product discovery, ordering, payments, self-service account management and customer support

Mature and widely adopted Content Management System to enable the rapid publishing and ongoing management of product and service-related content and product pages by business users

Ability to create and manage multiple, customer-specific product catalogues with rules to determine which products are visible to specific customers

Creation and management of multiple product catalogues for both County Supplies warehouse stock and contracted direct supplier and mixed basket functionality

Order management capabilities allowing customer services agents to view customer orders to assist in resolving customer issues and queries

Trading reporting capabilities for key metrics such as customer volume and sales volume and value

Analytics of customer behaviour and the tracking of the effectiveness of customer journeys

Integration with HCC's SAP ECC (ERP Central Component) system to enable customer record upload to eCommerce system, order downloads to SAP, order statuses from SAP, external customer invoicing and income recognition for debit/credit card payments at Point of Sale

SAP 'punchout' integration with the eCommerce system, allowing internal customers to start their purchasing journey in HCC SAP, punchout to eCommerce system and return order details to SAP for order completion

Oracle Fusion 'punchout' integration with the eCommerce system, allowing a key County Supplies customer to order products directly from their Oracle ERP system

Integration with either Worldpay using HCC's existing merchant account or via GOV.UK PAY using HCC's existing Stripe merchant account to enable credit and debit card payments (payment solution to be confirmed at a later date)

Enabling HCC/County Supplies staff and customers access to the system at the appropriate level, according to the roles they have in the overall operation

A platform that in the future can support multiple eCommerce websites and associated content management systems concurrently

Strong access controls and data security, complying with the General Data Protection Regulation and Data Protection Act 2018 (GDPR)