Employee Engagement Suite · UK public procurement notice

Official notice

Authority: West Midlands Combined Authority (Local council)

GoodsAward procedure without prior publication of a call for competition

Sectors: Software Packages & ERP (48) Delivery: West Midlands (UKG)

Awarded value£369,504published contract · exc. VAT

Awarded 31 Mar 2026no call for competition

Awarded to Freshworks Inc

What is being bought

Published requirement description

West Midlands Combined Authority (WMCA) requires the provision of, support and maintenance of the Employee Engagement Suite which provides departments and partners across WMCA the ability to engage in Enterprise Service Management

CPV: Miscellaneous software package and computer systems

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: West Midlands

Extensions: This Call-Off Contract can be extended by the Buyer for one period of up to 12 months

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Goods
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 27 Apr 2026, 14:56 BST
Last source update: 27 Apr 2026, 14:56 BST
FTS notice number: 2026/S 000-038116
Classification (CPV): Miscellaneous software package and computer systems
Delivery area: West Midlands (UKG)
Official registry OCID: ocds-h6vhtk-068bca Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: Call of from G-Cloud 14 framework

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £369,5041 contract exc. VAT

Bids received 1

Contracts signed 1latest 31 Mar 2026

Awarded to	Value	Date	Status
Freshworks Inc	£369,504 †	—	Awarded

Contracts

Contract 038116-2026-1 · Freshworks Inc
Signed
31 Mar 2026
Value
£369,504
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authority & participating public bodies

West Midlands Combined Authority

Contracting authorityLocal CouncilRegional or local authorityGeneral public services 16 Summer Lane, Birmingham, West Midlands, B193SDContact name, email

Dispute resolution & review bodies

Royal Courts of JusticeReview body London

Bidders & participating suppliers

1 commercial party on the notice

Freshworks IncAwarded supplier33-121-8825 San Mateo, US

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.