Official UK procurement notice
ESCC SS - Healthwatch and Independent Health Complaints Advocacy Service
Authority: East Sussex County Council (Local council)
What is being bought
Published requirement descriptionEast Sussex County Council and Health has awarded a Provider for the Healthwatch and Independent Health Complaints Advocacy Service.The Healthwatch service is the consumer champion for health and social care, listening to people to understand what matters most, influencing those that have the power to change services, and empowering people to get the most from health and social care services.The Independent Health Complaints Service (IHCAS) provides practical support and direction for individuals making or intending to make an Health Services complaint, and assisting them in finding a resolution to their complaint of Health Services in the local authority area of the East Sussex County Council.
- Recurrence: Retender approximately 18 months prior to the end date.
CPV: Health and social work services · Social work and related services
The lotProcurement structure
single lot · value publishedLot #1East Sussex County Council and Health has awarded a Provider for the Healthwatch and…AwardedRenewalPublished value£2,340,000
East Sussex County Council and Health has awarded a Provider for the Healthwatch and Independent Health Complaints Advocacy Service.The Healthwatch service is the consumer champion for health and social care, listening to people to understand what matters most, influencing those that have the power to change services, and empowering people to get the most from health and social care services.The Independent Health Complaints Service (IHCAS) provides practical support and direction for individuals making or intending to make an Health Services complaint, and assisting them in finding a resolution to their complaint of Health Services in the local authority area of the East Sussex County Council. Additional information: Total contract Value includes possible 24 months extension is £2,340,000.00.Initial contract term is three years from 1 April 2022 to 31 March 2025.Contract term including extension is 1 April 2022 to 31 March 2027.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Quality Questionnaire: 80%
- Price and Bid Integrity: 20%
Published award criteria (2)
- Quality Questionnaire: 80%
- Price and Bid Integrity: 20%
- Economic & financial standing
Regulations 57 of Public Contract Regulations of 2015 (PCR 15) Mandatory and discretionary. Economic and Financial criteria. Relevant experience criteria.
- Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes · Retender approximately 18 months prior to the end date.
- First published
- 13 Aug 2021, 15:48 BST
- Last source update
- 20 Dec 2021, 13:48 GMT
- Award evaluation window
- 24 Sept 2021 – …
- Authority reference
ESCC - 033137- FTS notice number
2021/S 000-031776- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02d4a6Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
How it was run
Official notice- Submission deadline
- 24 Sept 2021, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 90 days from the deadline
- Bids opened
- 24 Sept 2021, 12:00 BST
Timeline
24 Sept 2021 → 1 Apr 2022 · 4 dates- Submission deadline24 Sept 2021, 12:00 BST
- Bids opened24 Sept 2021, 12:00 BST
- Notice published20 Dec 2021, 13:48 GMT
- Contract starts1 Apr 2022, 00:00 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete20 Dec 2021, 13:48 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| East Sussex Community Voice CICSMEAgreement for the provision of Healthwatch Services And Independent Health Complaints Advocacy Services | £2,340,000 † | — | Awarded |
Contracts
Agreement for the provision of Healthwatch Services And Independent Health Complaints Advocacy Services · East Sussex Community Voice CICSME
- Signed
- 3 Dec 2021
- Value
- £2,340,000
- Period
- … – 31 Mar 2025
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1bids · 1 electronic | 1 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Initial appeal to the East Sussex County Council Head of Procurement before appeal to Public Procurement Review Service.Review body
- Initial appeal to the Head of Procurement before appeal to Public Procurement Review Service.Review body
Bidders & participating suppliers
1 commercial party on the notice- East Sussex Community Voice CICAwarded supplier
Official documents & specifications (1)
Official links; attachments are not copiedTender pack and attachments
- Technical selection criteria