Official UK procurement notice
Extension - Patient & Healthcare Communications & Related IT Services
Authority: Surrey and Borders Partnership NHS Foundation Trust (Central government)
What is being bought7 lots · detail below
Published requirement descriptionThis Contract Award is published following a successful completion of 10 days for the Voluntary Ex-Ante Transparency Notice. The details of the notice are -
F15: Voluntary ex ante transparency notice
Notice identifier: 2025/S 000-049963
Procurement identifier (OCID): ocds-h6vhtk-058ad3
Published 19 August 2025, 5:20pm
The details of the Framework Agreement are provided below.
NHS Commercial Solutions awarded this Framework Agreement following a procurement using the Restricted Procedure as directed by the Public Contracts Regulations 2015 (as amended), in which NHS Commercial Solutions placed a notice to establish a multiple supplier framework (ref: 2020/S145-358199).
Multiple suppliers were successful in each lot and have been appointed to the Framework, which has been let for four years.
The Framework has been structured to incorporate ten lots of which seven were awarded. These are:
Lot 1: Patient Messaging Services
Lot 2: Medical Messaging Application (Pager Replacement)
Lot 3: Kiosk Display (Digital Signage)
Lot 4: Patient Check-In Management System
Lot 5: Apps Development Services
Lot 6: Social Marketing Services – Not awarded
Lot 7: Video Conferencing System
Lot 8: In-Patient Infotainment Management System– Not awarded
Lot 9: Medical Representative Check-In Software System – Not awarded
Lot 10: Bespoke Services
CPV: Call centre · Computer equipment and supplies · Custom software development services · Data services · Development software package · Display screens · Display units · Electronic mail services · Electronic message services · Graphic display panels · IT services: consulting, software development, Internet and support · Interactive voice response software package · +11 more
How this framework works
From the published notice- Bids received
- 9 bids on the busiest of 7 lots · 15 suppliers appointed
Lots and requirements (7)Procurement structure
7 lots · no lot values publishedLot #1Patient Messaging ServicesAwarded
Patient messaging services will be a service to provide contracting authorities with a means of sending two-way messages for appointment reminders and medical test results. The service will include but not be limited to: voice calls; mobile data connectivity; mobile email; mobile data applications; mobile device management; video services including the administration of mobile devices, such as smartphones, tablets and laptops when linked to the corporate network. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
Lot #2Medical Messaging Application (Pager Replacement)Awarded
Medical messaging application (Pager Replacement) will be a service that replaces existing NHS pagers and replace them with a secure platform that will allow healthcare professionals to communicate with each other via mobile devices or via a desktop-based application. The service will include but not be limited to: voice calls; SMS; voicemail services; mobile data connectivity; mobile email services; mobile data applications; mobile devices management; including the administration of mobile devices; such as smartphones, tablets and laptops when linked toa corporate network. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
Lot #3Kiosk Display (Digital Signage)Awarded
Kiosk display (Digital Signage) will provide a secured on-site platform to display or projection relevant and approved information from the Trusts/Hospitals for the use of all users including patients, staff and visitors. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
Lot #4Patient Check-In Management SystemAwarded
is a service that Contracting Authorities can use to provide a secured platform (Hardware, Software and Maintenance) for all patients to confirm their check-in for all pre-booked appointments engagements. This service is easy to understand and can communicate securely with other software used by the Contracting Authority. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
Lot #5App Development ServicesAwarded
The service will allow a Contracting Authority to develop patient-friendly mobile applications that will be compatible with multi-platforms such as Windows, iOS, Android and Kindle. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
Lot #6Video Conferencing SystemAwarded
This service provides state-of the art videoconferencing system for in-patients, out-patients, administrative and clinical services. The videoconferencing system should be easy to understand, navigate and used by Patients irrespective of age, gender and ability/disability and compatible with existing telecommunication applications. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
Lot #7Bespoke ServicesAwarded
is a multi-functional lot that may comprise any of the services in Lot 1, Lot 2, Lot 3, Lot 4, Lot 5, and Lot 7 or as may be specified by a Client (i.e. a customer organisation which may be an NHS Trust, individual clinic, GP surgery or any other user of the framework agreement). Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- “Extension - Patient & Healthcare Communications & Related IT Services” is a framework: the contest is a place on its panel, not a single contract.
Procedure terms & legal framework
From the official record- Procedure method
- Restricted procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 19 Aug 2025, 17:20 BST
- Last source update
- 1 Sept 2025, 18:17 BST
- Authority reference
4909-3327- FTS notice number
2025/S 000-052965- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-058ad3Find a Tender
- Why no open competition
- The procurement falls outside the scope of application of the directive
- Published justification
This is an existing Framework Agreement enabling access to a range of pre-tendered professional services to deliver Patient and Healthcare Communications Services.
The current Framework Agreement expiry date is 24th August 2025.
The Framework Agreement is proposed to be extended for 12 (Twelve) months.
This VEAT is issued to clarify Patient & Healthcare Communications & Related IT Services Framework Agreement's term to be extended until 24th August 2026. Regulation 72(1)(c) permits modifications following "circumstances which a diligent authority could not have foreseen" where "the modification does not alter the overall nature of the contract" and "any increase in price does not exceed 50% of the value of the original contract or framework agreement".
NHS Commercial Solutions is entitled to rely on Regulation 72(1)(c) of the PCR to extend the Framework to allow sufficient time to complete the procurement process on the basis that:
1.the extension became necessary as a result of last minute changes to the governance and approvals process that had to be completed before the procurement could commence;
2.the need to recomplete elements of the process to reflect changing requirements during the approvals process, and delays in obtaining the necessary approvals from relevant third parties; and
3.the overall consequence of these changes and delays being that the approvals process has taken much longer than indicated.
Moreover, the only modification being proposed is an extension to the term, with no other changes to the terms of the contract. As such, the proposed modification does not result in a change to the overall nature of the framework.
Further, the total value advertised in this VEAT Notice is £15m (Exclusive of any applicable VAT) which is lower than the originally advertised contract value. There is no uplift to the overall value of the Framework as a result of the extension and the overall value of the call-off contracts to be placed under the Framework will not extend by more than 50% as a result of the continued use of the Framework during its total term.
Notice history
1 event · 2 releases on Find a Tender- Procurement method changed1 Sept 2025, 18:17 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast14 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.
Contracts
All 14 of these contracts carry the same published figure, £15,000,000, the framework's maximum for the whole notice, not each contract's own value. They are not eleven separate sums.
Video Conferencing System
- Signed
- 25 Aug 2021
- Value
- ceiling above
- Status
- active
Patient Messaging Services
- Signed
- 25 Feb 2021
- Value
- ceiling above
- Status
- active
Medical Messaging Application (Pager Replacement)
- Signed
- 25 Feb 2021
- Value
- ceiling above
- Status
- active
Kiosk Display (Digital Signage)
- Signed
- 25 Feb 2021
- Value
- ceiling above
- Status
- active
Patient Check-In Management System
- Signed
- 25 Feb 2021
- Value
- ceiling above
- Status
- active
Apps Development Services
- Signed
- 25 Feb 2021
- Value
- ceiling above
- Status
- active
Video Conferencing System
- Signed
- 25 Feb 2021
- Value
- ceiling above
- Status
- active
Bespoke Services
- Signed
- 25 Feb 2021
- Value
- ceiling above
- Status
- active
Patient Messaging Services
- Signed
- 25 Feb 2021
- Value
- ceiling above
- Status
- active
Medical Messaging Application (Pager Replacement)
- Signed
- 25 Feb 2021
- Value
- ceiling above
- Status
- active
Kiosk Display (Digital Signage)
- Signed
- 25 Feb 2021
- Value
- ceiling above
- Status
- active
Patient Check-In Management System
- Signed
- 25 Feb 2021
- Value
- ceiling above
- Status
- active
Apps Development Services
- Signed
- 25 Feb 2021
- Value
- ceiling above
- Status
- active
Bespoke Services
- Signed
- 25 Feb 2021
- Value
- ceiling above
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Patient Messaging Services | 5bids | — | — | — |
| 2 · Medical Messaging Application (Pager Replacement) | 9bids | — | — | — |
| 3 · Kiosk Display (Digital Signage) | 3bids | — | — | — |
| 4 · Patient Check-In Management System | 5bids | — | — | — |
| 5 · App Development Services | 5bids | — | — | — |
| 6 · Video Conferencing System | 5bids | — | — | — |
| 7 · Bespoke Services | 6bids | — | — | — |
Contracting authority & participating public bodies
Framework contractors & participating bidders
17 commercial parties on the notice- BTS Holdings plcFramework contractor
- Barrier NetworksFramework contractor
- Exponential-e LimitedFramework contractor
- Healthcare Communications UK Ltd T/A IMIMobile Europe LtdFramework contractor
- Healthcare Communications UK Ltd T/A IMIMobileEurope LtdFramework contractor
- Hill-Rom Ltd T/A HillromFramework contractor
- Hospital Services LimitedFramework contractor
- ICNH Ltd trading as DrDoctorFramework contractor
- Insight Direct (UK) LtdFramework contractor
- Intouch with Health LtdFramework contractor
Show 7 more suppliers
- Multitone Electronics plcFramework contractor
- Netcall Technology LimitedFramework contractor
- Softcat plcFramework contractor
- Stanley Security Solutions LtdFramework contractor
- Visionable LtdFramework contractor
- ZIVVER B.V.Framework contractor
- ZIVVER B.V. Laren,Framework contractor
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.