Official UK procurement notice
Framework Agreement for Patient & Healthcare Communications & Related IT Services
Authority: NHS Commercial Solutions (NHS & healthcare)·Consortium: 2 public authorities
What is being bought8 lots · detail below
Published requirement descriptionThe aim of this procurement was to appoint a number of suppliers who specialise in patient and healthcare communications and related IT services to a framework agreement for the NHS and, potentially, other public sector organisations. The authority recognises that the expertise required will exist both nationally and at a local level and aims to be as inclusive as is practicable in order that the awarding authority has the most appropriate resource available.
CPV: Agricultural, farming, fishing, forestry and related products · Call centre · Computer equipment and supplies · Custom software development services · Data services · Development software package · Display screens · Display units · Electronic mail services · Electronic message services · Graphic display panels · IT services: consulting, software development, Internet and support · +12 more
How this framework works
From the published notice- Bids received
- 9 bids received · 15 suppliers appointed
- Framework period
4 yrs 6 mo from 25 Feb 2021, The Framework Agreement is proposed to be extended for a 6 (six) months period which was originally scheduled to be re-tendered in October 2024 under Procurement Act 2023. Due to the delay in Procurement Act 2023 coming into effect, the Authority intends extend this Framework Agreement for a further period of 6 months. Re-tender is planned to be starting from end of February 2025.
Lots and requirements (8)Procurement structure
8 lots · no lot values published · same evaluation weights on every lotLot #1This is an existing Framework Agreement enabling access to a range of pre-tendered professional services to deliver Patient and Healthcare Communications Services.
The scope of services is as follows:
Lot 1: Patient Messaging Services
Lot 2: Medical Messaging Application (Pager Replacement)
Lot 3: Kiosk Display (Digital Signage)
Lot 4: Patient Check-In Management System
Lot 5: Patient-Friendly App Development
Lot 7: Video Conferencing System
Lot 10: Bespoke Services
Lot #2Patient Messaging ServicesAwarded
Patient Messaging Services will provide Contracting Authorities with a means of sending 2-way messages for appointment reminders and medical test results. The service will include but not be limited to Voice calls; Mobile data connectivity; Mobile e-mail; Mobile data applications; Mobile Device Management; Video services including the administration of mobile devices, such as smartphones, tablets and laptops when linked to the corporate network.
Lot #3Bespoke ServicesAwarded
Bespoke services is a multi-functional lot that may comprise any of the services in Lot 1, Lot 2, Lot 3, Lot 4, Lot 5, and Lot 7 or as may be specified by a Client (i.e. a customer organisation which may be an NHS Trust, individual clinic, GP surgery or any other user of the framework agreement).
Lot #4Medical Messaging Application (Pager Replacement)Awarded
Medical Messaging Application (Pager Replacement) is a service that helps Contracting Authorities replaces their existing pagers and replace them with a secure platform that will allow healthcare professionals to communicate with each other via mobile devices, or via a desktop-based application. The service includes but is not limited to – Voice calls; SMS; Voicemail services; Mobile data connectivity; Mobile e-mail services; Mobile data applications; Mobile Devices Management; including the administration of mobile devices; such as smartphones, tablets and laptops when linked to corporate network.
Lot #5Kiosk Display (Digital Signage)Awarded
Kiosk Display (Digital Signage) is a service that allows Contracting Authorities to be able to purchase a secured on-site platform to display or projection relevant and approved information from the Trusts/Hospitals for the use of all users including Patients, Staff and Visitors.
Lot #6Patient Check-In Management SystemAwarded
Patient Check-In Management Systems is a service that Contracting Authorities can use to provide a secured platform for all patients to confirm their check-in for all pre-booked appointments engagements. This service is easy to understand and can communicate securely with other software used by the Contracting Authority.
Lot #7Patient-Friendly App DevelopmentCancelled
Patient-Friendly App Development service will allow a Contracting Authority to develop patient-friendly mobile applications that will be compatible with multi-platforms such as Windows, iOS, Android and Kindle
Lot #8Video Conferencing SystemAwarded
The Video Conferencing System service will provides state-of the art video conferencing system for in-patients, out-patients, administrative and clinical services. The video conferencing system should be easy to understand, navigate and used by Patients irrespective of age, gender and ability/disability and compatible with existing telecommunication applications.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (1)
- as per evaluation criteria published in the tender documents: 100%
- “Framework Agreement for Patient & Healthcare Communications & Related…” is a framework: the contest is a place on its panel, not a single contract.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Restricted procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 5 May 2021, 22:55 BST
- Last source update
- 21 Jan 2025, 09:19 GMT
- Authority reference
4909-3327- FTS notice number
2025/S 000-001967- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02ada0Find a Tender
Publisher note: This is an existing Framework Agreement enabling access to a range of pre-tendered professional services to deliver Patient and Healthcare Communications Services. The scope of services is as follows: Lot 1: Patient Messaging Services Lot 2: Medical Messaging Application (Pager Replacement) Lot 3: Kiosk Display (Digital Signage) Lot 4: Patient Check-In Management System Lot 5: Patient-Friendly App Development Lot 7: Video Conferencing System Lot 10: Bespoke Services The current Framework Agreement expiry date is 25 February 2025. The Framework Agreement is proposed to be extended for a 6 (six) months period which was originally scheduled to be re-tendered in October 2024 under Procurement Act 2023. Due to the delay in Procurement Act 2023 coming into effect, the Authority intends extend this Framework Agreement for a further period of 6 months. Re-tender is planned to be starting from end of February 2025.
How it was run
Official notice- Appointment period ends
- —
Timeline
25 Feb 2021 → 21 Jan 2025 · 2 dates- Contract starts25 Feb 2021
- Notice published21 Jan 2025, 09:19 GMT
Notice history
1 event · 2 releases on Find a Tender- Buyer details updated21 Jan 2025, 09:19 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast8 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.
Contracts
All 8 of these contracts carry the same published figure, £705,000,000, the framework's maximum for the whole notice, not each contract's own value. They are not eleven separate sums.
Framework Agreement for Patient & Healthcare Communications & Related IT Services
- Signed
- 25 Feb 2021
- Value
- ceiling above
- Period
- 25 Feb 2021 – 25 Aug 2025
- Status
- active
- Change The Framework Agreement is proposed to be extended for a 6 (six) months period which was originally scheduled to be re-tendered in October 2024 under Procurement Act 2023. Due to the delay in Procurement Act 2023 coming into effect, the Authority intends extend this Framework Agreement for a further period of 6 months. Re-tender is planned to be starting from end of February 2025., Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: The Framework Agreement is proposed to be extended for a 6 (six) months period which was originally scheduled to be re-tendered in October 2024 under Procurement Act 2023. Due to the delay in Procurement Act 2023 coming into effect, the Authority intends extend this Framework Agreement for a further period of 6 months. Re-tender is planned to be starting from end of February 2025.
- Change The Framework Agreement is proposed to be extended for a 6 (six) months period which was originally scheduled to be re-tendered in October 2024 under Procurement Act 2023. Due to the delay in Procurement Act 2023 coming into effect, the Authority intends extend this Framework Agreement for a further period of 6 months. Re-tender is planned to be starting from end of February 2025., Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: The Framework Agreement is proposed to be extended for a 6 (six) months period which was originally scheduled to be re-tendered in October 2024 under Procurement Act 2023. Due to the delay in Procurement Act 2023 coming into effect, the Authority intends extend this Framework Agreement for a further period of 6 months. Re-tender is planned to be starting from end of February 2025.
Patient Check-In Management System
- Signed
- 25 Feb 2021
- Value
- ceiling above
- Status
- active
Apps Development Services
- Signed
- 25 Feb 2021
- Value
- ceiling above
- Status
- active
Video Conferencing System
- Signed
- 25 Feb 2021
- Value
- ceiling above
- Status
- active
Bespoke Services
- Signed
- 25 Feb 2021
- Value
- ceiling above
- Status
- active
Patient Messaging Services
- Signed
- 25 Feb 2021
- Value
- ceiling above
- Status
- active
Kiosk Display (Digital Signage)
- Signed
- 25 Feb 2021
- Value
- ceiling above
- Status
- active
Medical Messaging Application (Pager Replacement)
- Signed
- 25 Jan 2021
- Value
- ceiling above
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 9bids | — | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeFramework contractors & participating bidders
41 commercial parties on the notice- BTS Holdings LtdFramework contractor
- BTS Holdings LtdFramework contractor
- BTS Holdings plcFramework contractor
- BTS Holdings plcFramework contractor
- Barrier NetworksFramework contractor
- Barrier NetworksFramework contractor
- Barrier Networks LtdFramework contractor
- Exponential-e LimitedFramework contractor
- Exponential-e LimitedFramework contractor
- Exponential-e LimitedFramework contractor
Show 31 more suppliers
- Healthcare Communications UK LtdFramework contractor
- Healthcare Communications UK Ltd T/A IMIMobile Europe LtdFramework contractor
- Healthcare Communications UK Ltd T/A IMIMobile Europe LtdFramework contractor
- Hill-Rom LtdFramework contractor
- Hill-Rom Ltd T/A HillromFramework contractor
- Hospital Services LimitedFramework contractor
- Hospital Services LimitedFramework contractor
- Hospital Services LimitedFramework contractor
- Hospital Services LimitedFramework contractor
- ICNH Ltd trading as DrDoctorFramework contractor
- ICNH Ltd trading as DrDoctorFramework contractor
- Insight Direct (UK) LtdFramework contractor
- Insight Direct (UK) LtdFramework contractor
- Insight Direct (UK) LtdFramework contractor
- Insight Direct (UK) LtdFramework contractor
- Intouch with Health LtdFramework contractor
- Intouch with Health LtdFramework contractor
- Multitone Electronics PLCFramework contractor
- Multitone Electronics plcFramework contractor
- Netcall Technology LimitedFramework contractor
- Netcall Technology LimitedFramework contractor
- Netcall Technology LimitedFramework contractor
- Softcat plcFramework contractor
- Softcat plcFramework contractor
- Softcat plcFramework contractor
- Stanley Security Solutions LtdFramework contractor
- Stanley Security Solutions LtdFramework contractor
- Visionable LtdFramework contractor
- Visionable LtdFramework contractor
- ZIVVER B.V.Framework contractor
- ZIVVER B.V.Framework contractor
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.