Official UK procurement notice
Fully Managed End-To-End IT Support Service To The North London Coroner's Jurisdiction
Authority: London Borough of Haringey (Local council)
What is being bought
Published requirement descriptionIT managed services contract for a period of 3 years.
CPV: System and support services
The lotProcurement structure
single lot · no lot value publishedLot #1Provide a fully managed end-to-end IT infrastructure and support service, which includes:Renewal
Provide a fully managed end-to-end IT infrastructure and support service, which includes:
A1 the provision of end-to end IT support, between the hours of 8am and 6pm, Monday to Friday, excluding public holidays.
A2 on-site and remote, first, second, and third-line support, either directly or via triage and liaising with third party service providers to achieve satisfactory conclusion to issues raised and meet agreed service levels of the entire service.
A3 enabling the coroner's service to log support calls by telephone, email or on a portal and have the calls responded to in a timely manner, with resolution within the agreed Service Level Agreement parameters contained in Appendix X. All calls logged should be identified by a call reference number and users should either be able view the status of calls on a portal or receive regular email status updates.
More detailed specifications are available in the tender pack
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 50
- Price: 50
- Price carries 50 of 100 points: a 10% discount moves about 5 points. This one is won on the number: sharpen the price before polishing the prose.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 5 Jul 2022, 14:35 BST
- Last source update
- 5 Jul 2022, 14:35 BST
- Award evaluation window
- 5 Aug 2022 – …
- FTS notice number
2022/S 000-018330- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-034e42Find a Tender
How it was run
Official notice- Submission deadline
- 4 Aug 2022, 17:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 5 Aug 2022, 10:00 BST
Timeline
5 Jul 2022 → 16 Dec 2022 · 4 dates- Notice published5 Jul 2022, 14:35 BST
- Submission deadline4 Aug 2022, 17:00 BST
- Bids opened5 Aug 2022, 10:00 BST
- Bids must remain valid until16 Dec 2022, 23:59 GMT
Contracting authority & participating public bodies
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.