Future Lets Webex Contact Centre Licenses

GoodsNegotiated without publication of a contract notice

Awarded value£261,013published contract · exc. VAT

Awarded 14 Aug 2023

Awarded to ITGL Limited

What is being bought

Published requirement description

To upgrade 65 agents to the Webex Contact Center

CPV: Software package and information systems

single lot · no lot value published

Lot #1Coventry University have 65 agents on UCCX, hosted on-premise

Coventry University have 65 agents on UCCX, hosted on-premise. In preparation for clearing 2023, all 65 agents will be required to

move to Webex Contact Center. An instance of Webex Contact Center is already established and this will be the instance that

hosts the migrated 65 agents.

The 65 agents will be upgraded to the Webex Contact Center, replacing the current contract on-premise.

Delivery: West Midlands

From the official record

Procedure method: Negotiated without publication of a contract notice
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Goods
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 15 Aug 2023, 11:11 BST
Last source update: 15 Aug 2023, 11:11 BST
Authority reference: SC-998-23-TH
FTS notice number: 2023/S 000-023839
Classification (CPV): Software package and information systems
Delivery area: West Midlands (UKG33)
Official registry OCID: ocds-h6vhtk-03efd1 Find a Tender

Why no open competition: The works, supplies or services can be provided only by a particular economic operator due to protection of exclusive rights, including intellectual property rights
Published justification: Coventry University have 65 agents on UCCX, hosted on-premise. In preparation for clearing 2023, all 65 agents will be required to
move to Webex Contact Center. An instance of Webex Contact Center is already established and this will be the instance that
hosts the migrated 65 agents.
The 65 agents will be upgraded to the Webex Contact Center, replacing the current contract on-premise

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £261,0131 contract exc. VAT

Contracts signed 1latest 14 Aug 2023

Awarded to	Value	Date	Status
ITGL Limited	£261,013 †	—	Awarded

Contracts

Contract 023839-2023-1 · ITGL Limited
Signed
14 Aug 2023
Value
£261,013
Status
active

Contracting authorityEducationBody governed by public lawEducation GB-COH: 07781274 COVENTRY, West MidlandsContact email

1 commercial party on the notice

Official links; attachments are not copied

No document links were published on the notice.