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Published 25 Feb 2021, 18:32 GMT

Official UK procurement notice

Golding Homes - Procurement of repairs management software (RMS)

Official notice

Authority: Golding Homes (Public body)

GoodsCompetitive procedure with negotiationAccelerated
Sectors: Software Packages & ERP (48) Delivery: South East (UKJ)
Published estimate£500,000exc. VAT
Submissions closed 15 Mar 2021

What is being bought

Published requirement description

Golding Homes are bringing their repairs service "in-house" from a previously fully outsourced service. As part of this exercise, we require to implement a Repairs Management System (RMS) to fully support our teams in delivering an excellent customer service.

CPV: Administration software package · Compliance software package · Contact management software package · Customer Relation Management software package · Industry specific software package · Scheduling and productivity software package · Scheduling software package · Software package and information systems

The lotProcurement structure

single lot · value published
Lot #1Golding Homes are looking to procure a repairs management system (RMS) which can…RenewalPublished value£500,000

Golding Homes are looking to procure a repairs management system (RMS) which can interface with existing systems. The procurement is being conducted using competitive route with negotiation but we reserve the right to award as per procurement documentation. This is an accelerated procedure as a result of internal strategic change which requires maintenance of customer safety and satisfaction as a priority. The RMS system is critical to support service delivery. This is envisaged to be a 5 year contract. Additional information: To respond to this opportunity please click here: www.delta-esourcing.com/respond/U565ZB66C9 ↗

Delivery: South East · SOUTH EAST (ENGLAND)
Extensions: This is envisaged to be a 5 year contract with the option to extend to a maximum of 8 years dependent upon performance; capability and other measures as set out in the contract documentationSecond stage: up to 3 candidates invited to tenderVariant bids: not allowed
48100000 Industry specific software package48170000 Compliance software package48219300 Administration software package48330000 Scheduling and productivity software package48332000 Scheduling software package48333000 Contact management software package

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
Conditions of participation1
  • Suitability

    Please refer to pass/fail criteria in procurement documentation

Staff
Names and qualifications of delivery staff must be submitted
Successive reduction
Candidates will be reduced successively across stages

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Competitive procedure with negotiation
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Goods
Notice status
Closed
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
25 Feb 2021, 18:32 GMT
Last source update
25 Feb 2021, 18:32 GMT
FTS notice number
2021/S 000-003853
Accelerated

In Sourcing of repairs function has led to strategic and short notice requirement for repairs management system to be implemented to ensure customer safety and satisfaction

Classification (CPV)
Administration software packageCompliance software packageContact management software packageCustomer Relation Management software packageIndustry specific software packageScheduling and productivity software packageScheduling software packageSoftware package and information systems
Delivery area
South East (UKJ)
Official registry OCID
ocds-h6vhtk-029675 Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic ordering · electronic payment

Publisher note: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Maidstone:-Software-package-and-information-systems./U565ZB66C9 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/U565ZB66C9 GO Reference: GO-2021225-PRO-17845403

How it was run

Official notice
Submission deadline
15 Mar 2021, 13:00 GMT
Submission channel
{"written"}
Accepted languages
en
Bid validity
180 days from the deadline

Timeline

25 Feb 2021 → 31 Mar 2021 · 3 dates
  1. Notice published
    25 Feb 2021, 18:32 GMT
  2. Submission deadline
    15 Mar 2021, 13:00 GMT
  3. Invitations to tender expected
    31 Mar 2021, 00:00 BST

Contracting authority & participating public bodies

Golding Homes

Contracting authorityPublic bodyBody governed by public lawHousing and community amenities County Gate One, Staceys Street, Maidstone, South East, ME14 1STContact email, phone Published organisation website ↗

Dispute resolution & review bodies

  • Cabinet OfficeReview contact point LondonContact phone
  • Centre for effective dispute resolution (CEDR)Mediation body LondonContact email, phone

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria