Official UK procurement notice
Group Medical Insurance for Country-Based Staff (and qualified dependents) of British High Commission in Colombo (Sri Lanka)
Authority: Foreign, Commonwealth and Development Office (Central government)
What is being bought
Published requirement descriptionForeign, Commonwealth and Development Office (FCDO) intend to identify a competent insurance agency to provide a Group Medical Insurance Policy cover for Country-Based Staff (and their qualified dependents) of British High Commission in Colombo (Sri Lanka).
The contract will be for a period of Three (3) years starting from 1st April 2027 till 31st March 2028, with a provision to further extension for Two (2) more years on (1+1 basis) subject to satisfactory performance by the selected supplier and continuous business requirement at BHC Colombo.
- The authority expects to re-tender this requirement around 17 Sept 2029, 23:59 BST.
CPV: Medical insurance services
The lotProcurement structure
single lot · value publishedLot #1RenewalPublished value£190,000
- Economic & financial standing
Acceptance of FCDO Terms and Conditions: The bidder must confirm acceptance of the FCDO terms and conditions included in the ITT. (Should there be clarifications on the terms and conditions, these should be raised during the initial clarification period before submission of bids.)
Satisfactory demonstration of financial health: The bidder must provide audited financial statements for the past two years. Alternative evidence to be considered for as long as it provides information on status of accounts, turnover, credit checks, parent guarantees, and other pertinent financial information of the company to prove liquidity to ensure that the project can be awarded.
Legal and Regulatory Compliance: The bidder must be legally registered and authorised to provide health care services in the country and not subject to exclusion grounds. Must provide copies of legal registrations and valid licences to operate medical insurance services in the country
- Technical & professional ability
Please refer documentation in the tender pack
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (9)
- Coverages Provided (including sub-limits): 10%
- Relevant Experience: 5%
- Adherence to the Statement of Service Requirement: 10%
- Claim Settlement Process: 10%
- Service Level Agreement: 10%
- Escalation Matrix & Customer Support: 5%
- Data and Information Security and Confidentiality: 5%
- Hospital/Clinic Network: 5%
- Commercials: 40%
Published award criteria (9)
- Coverages Provided (including sub-limits): Please provide in detail the coverages that your agency will be providing for the benefit requests shared in the SOR, including doctors’ consultation fees, room rates, per event limit, various sub-limits and capping etc that will be enforced throughout the contract period. Please provide the list of exclusions and waivers will be applicable under each of specified requirement. Please explain the coverage, rationale for sub-limits and capping your agency has proposed. How does your proposal is Best Value for Money proposal for the Authority, in comparison to your competitors in the market.
- Relevant Experience: Provide at least 3 organisations with which you have similar contracts.
- Adherence to the Statement of Service Requirement: Please confirm where all your agency will be meeting (or not meeting) the various requirement set out in the Statement of Service Requirement. Please share the profit-sharing ratio/no-claim bonus calculations etc. that will be applicable in these policies at the time of renewal for another term. Provide Insurance Policy documents that will be issued, should your proposal is selected for contract award, please highlight the areas capturing the coverages requested in the Statement of Service requirement. Specify the performance benchmarks to which actual performance will be periodically compared/measured. Provide the templates of the reports that will be provided to the Authority on Monthly/Quarterly basis.
- Claim Settlement Process: Clearly, describe the step by step process the staff will be required to follow in obtaining medical treatment and getting their claim settlement in both panel and non-panel hospitals and in emergency situations. Provide training details or support that will be provided to FCDO staff to understand the medical claim process. Provide various claim forms (templates) that will be required to completed by FCDO Staff to obtain claim settlement.
- Service Level Agreement: Please describe in detail the Service Level Agreements that will be followed in servicing this contract. Please confirm your turn around time (with regards to following TAT of endorsements TAT for Issuance of cashless cards TAT for informing the deficiency in claims. TAT for Cashless Authorisation (Initial and Final Approvals) TAT for Enhancement of Pre-Approvals Please include Other Turn Around Time that will be applicable in this assignment.
- Escalation Matrix & Customer Support: Describe your customer support arrangements including procedures for complaints, problems, and escalation procedures, including out of office hours support.
- Data and Information Security and Confidentiality: Provide evidence of your systems are equipped for protecting personal information and how you meet any local legal requirements related to data handling and information security.
- Hospital/Clinic Network: Describe your hospital/clinic network in Sri Lanka. Provide list of affiliated clinics, hospitals: Your response should include the below: Size, Speciality and types of services offered by them, Ambulance stations throughout the country. Provide list of hospitals with cashless provisions
- Commercials: A full assessment of the total price breakdown for each of the Insurance Product requested. Competitiveness of the Commercial offer in relation to the Market. This MUST be in the format of the spreadsheet at Attachment 4 - Schedule of Prices & Rates. Failure to provide a pricing submission in the format requested may invalidate your tender proposal.
- Economic & financial standing
Acceptance of FCDO Terms and Conditions: The bidder must confirm acceptance of the FCDO terms and conditions included in the ITT. (Should there be clarifications on the terms and conditions, these should be raised during the initial clarification period before submission of bids.)
Satisfactory demonstration of financial health: The bidder must provide audited financial statements for the past two years. Alternative evidence to be considered for as long as it provides information on status of accounts, turnover, credit checks, parent guarantees, and other pertinent financial information of the company to prove liquidity to ensure that the project can be awarded.
Legal and Regulatory Compliance: The bidder must be legally registered and authorised to provide health care services in the country and not subject to exclusion grounds. Must provide copies of legal registrations and valid licences to operate medical insurance services in the country
- Technical & professional ability
Please refer documentation in the tender pack
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
- Turnover usually expected at this size: about £378,962 (twice the annual value).
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula. Turnover is an indicative market norm (≈2× annual value), not a published condition.
Competition analysis · published record, not a forecast of who will bid
How Foreign, Commonwealth and Development Office buys Insurance services (CPV 6651): the notice lists a non-UK location
No market comparison: the notice lists a non-UK delivery location. Frameworks and DPS are left out: they draw different bid counts. Whole-market view: Insurance services (CPV 6651) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
i
How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
i
How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
Local means the winner is registered in the region where that award was delivered.
A local branch does not count if the registered address is elsewhere.
The notice lists delivery in Sri Lanka, so this procedure has no confirmed single UK region; the buyer’s figure reads its other awards, each against its own delivery region.
i
How long buyers here take to decide after bids close.
Middle value in days from the bid deadline to the award date, on competitions that published both.
Only decided tenders count, so slow ones still waiting are not in.
Half of these awards have an award date within 62 days of the bid deadline.
i
How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
The buyer’s share is a minimum: some awards have no bid count.
Thin markets produce this too; it is not proof of a tailored specification.
Missing bid counts may hide more single-bid awards. This share is a minimum.
How many bids did past lots attract?
i
How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid28%
2–341%
4–628%
7+3%
How did awards compare with estimates?
i
Where winning prices landed against estimates.
Each colour shows awards below, close to or above the published estimate, one lot at a time.
Past prices are a guide, not a bid price.
Below estimate0%
Within ±2%60%
Above estimate40%
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1Published estimate£190k
This lot lists only non-UK delivery addresses. Supplier examples below come from UK award history and are not checked for this delivery area.
i
How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
This lot has only non-UK delivery countries in its published addresses, so the UK model forecast is withheld.
A forecast, not a list of bidders.
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Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
No comparable awards for this lot yet.
A statistical guide from past awards, not a price to bid.
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
| Supplier | Won in this category | Live contracts | Award vs estimate |
|---|---|---|---|
| £2.6m2 awards in 36m · last 1 month ago | None on file | at estimate n=1 | |
| £960k2 awards in 36m · last 12 months ago | 1 live · £314k iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | 29% below n=2 | |
| £354k1 award in 36m · last 11 months ago | 1 live · £354k iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | 19% above n=1 | |
Amana Takaful PLCLarge | £210k1 award in 36m · last 31 months ago | None on file | at estimate n=1 |
| £2.3m1 award in 36m · last 33 months ago | None on file | no comparable pairs |
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
- Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.
What this replaces i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
77% title match.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
77% title match.
A past supplier may not bid again.
The prior contract this notice most likely re-tenders · matched by title and category (77% title match), the holder is not guaranteed to re-bid
Medical Insurance for Country Based Staff (& their Dependents) of the British High Commission Colombo, Sri Lanka — held by Amana Takaful PLC; no contract end date published.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Open for tender
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes · next expected 17 Sept 2029
- First published
- 31 Jul 2026, 06:24 BST
- Last source update
- 28 Oct 2026, 06:32 GMT
- Award evaluation window
- Submission end – 15 Jan 2027
- Authority reference
CPH14298-2027- FTS notice number
2026/S 000-101805- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area in notice
- Official registry OCID
ocds-h6vhtk-06d833Find a Tender- Contract terms summary
The total annual premium for all employees and enrolled dependants will be paid to the Insurance Company as a single upfront payment at the commencement of the insurance period. In addition, the Employer may maintain a Contract Deposit (CD) Balance with the insurer as a contingency provision for employees and eligible dependants who join during the contract period.
As medical insurance contracts generally operate on a single-premium basis, maintaining a CD balance is considered a practical contract management mechanism. The CD balance will be used to cover premiums relating to future joiners, newly eligible dependants, or other approved enrolment changes during the policy period, thereby avoiding the need to raise multiple purchase orders (POs) and administrative amendments throughout the contract duration.
How to participate & submission route
Official notice Submit via Jaggaer- Requests to participate (first stage)
- —
- Tender submission deadline
- 28 Nov 2026, 17:00 GMT
- Clarification deadline
- 6 Nov 2026, 17:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Suppliers should access the FCDO eSourcing portal (Jaggaer) to view and participate in the opportunity referenced in this notice. Suppliers who are not yet registered should complete the online registration process at fcdo.bravosolution.co.uk ↗.
All communications and clarification questions must be submitted through the messaging facility within the portal. Responses may be shared with all interested suppliers to ensure a fair and transparent process.
The information provided in this notice is indicative only and may be subject to change. The Authority reserves the right not to proceed with any procurement or contractual arrangement.
Timeline
31 Jul 2026 → 1 Apr 2027 · 8 dates- Planning notice published90 days ago31 Jul 2026, 06:24 BST
- Market engagement70 days ago19 Aug 2026, 23:59 BST
An Early Market engagement is being planned on 21st August 2026 from 11:00 to 12:00 hrs Indian Standard time. Suitable and interested suppliers are invited to participate in the virtual market engagement session. The prime objective of organising this session is to share our tentative requirements and gain understanding of what can be provided or achieved by the players in the Local Market. A presentation will be shared with suppliers (participants at the event), which will include FCDO's procurement procedures, possible bid evaluation criteria and overall project timelines.
Interested suppliers should register their interest in participating this event by filling this form link attached below:
- Next notice expected51 days ago7 Sept 2026, 23:59 BST
- Tender notice published33h ago28 Oct 2026, 06:32 GMT
- Today29 Oct 2026
- Clarification questions byin 8 days6 Nov 2026, 17:00 GMT
- Submission deadlinein 30 days28 Nov 2026, 17:00 GMT
- Award decision expected byin 78 days15 Jan 2027, 23:59 GMT
- Contract startsin 153 days1 Apr 2027, 00:00 BST
Notice history
5 events · 2 releases on Find a Tender · since 31 Jul 2026- Preliminary market engagement notice published31 Jul 2026, 06:24 BSTUK2
- Tender notice published28 Oct 2026, 06:32 GMTUK4
- Status changed to active28 Oct 2026, 06:32 GMT
- Procurement method changed28 Oct 2026, 06:32 GMT
- Deadline published: 28 Nov 2026, 17:00 GMT28 Oct 2026, 06:32 GMT
Commercial outcome & contract awards
Nothing awarded yet- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender