Official UK procurement notice
Halton Housing - CRM and Customer Portal Software and Associated Services
Authority: Halton Housing
What is being bought
Published requirement descriptionThis ITT is for CRM and Customer Portal. As a minimum, this contract will be to supply, install, implement, support, maintain and develop all the software and related services as per the requirement of this specification. The main areas of functionality will include but not limited to.
- CRM
- Customer Portal
- Customer Engagement
- Reporting
- Core Applications Integration
- Data Management and MigrationWe are expecting the implementation phase to start no later than October 2022 and be ready for live deployment by April 2023. The contract will be for 4 years.
- Recurrence: 2026
CPV: Customer Relation Management software package · IT services: consulting, software development, Internet and support · Sales, marketing and business intelligence software package
The lotProcurement structure
single lot · value publishedWhat it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 70%
- Price: 30%
- Suitability
Any supplier may be disqualified who has been convicted of:(a) conspiracy within the meaning of section 1 or 1A of the Criminal Law Act 1977(a) or article 9 or 9A of the Criminal Attempts and Conspiracy (Northern Ireland) Order 1983(b) where that conspiracy relates to participation in a criminal organisation as defined in Article 2 of Council Framework Decision 2008/841/JHA on the fight against organised crime(c);(b) corruption within the meaning of section 1(2) of the Public Bodies Corrupt Practices Act 1889(d) or section 1of the Prevention of Corruption Act 1906(e);(c) the common law offence of bribery;(d) bribery within the meaning of sections 1, 2 or 6 of the Bribery Act 2010(f), or section 113 of the Representation of the People Act 1983(g);(e) where the offence relates to fraud affecting the European Communities` financial interests as defined by Article 1 of the Convention on the protection of the financial interests of the European Communities(h):(i) the common law offence of cheating the Revenue;(ii) the common law offence of conspiracy to defraud;(iii) fraud or theft within the meaning of the Theft Act 1968(i), the Theft Act (Northern Ireland) 1969(j), the Theft Act 1978(k) or the Theft (Northern Ireland) Order 1978(l);(iv) fraudulent trading within the meaning of section 458 of the Companies Act 1985(m), article 451 of the Companies (Northern Ireland) Order 1986(n) or section 993 of the Companies Act 2006(o);(v) fraudulent evasion within the meaning of section 170 …
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes · 2026
- First published
- 26 May 2022, 14:13 BST
- Last source update
- 25 Nov 2022, 10:51 GMT
- Award evaluation window
- 28 Jun 2022 – …
- Authority reference
2022/S 000-014753- FTS notice number
2022/S 000-033461- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-034047Find a Tender
- Review procedure
This tender process incorporated a minimum 10 calendar day standstill period at the point information on the award was communicated to tenderers. Appeals could be directly raised via the contact points detailed in sectionVI.4.1 of this contract notice. The Public Contracts Regulations 2015 #102 provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).
Publisher note: Tender documents must be accessed through the Cirrus Purchasing eTender facility.
How it was run
Official notice- Submission deadline
- 5 Jul 2022, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
- Bids opened
- 28 Jun 2022, 12:01 BST
Timeline
28 Jun 2022 → 25 Nov 2022 · 3 dates- Bids opened28 Jun 2022, 12:01 BST
- Submission deadline5 Jul 2022, 12:00 BST
- Notice published25 Nov 2022, 10:51 GMT
Notice history
2 events · 4 releases on Find a Tender · since 22 Jun 2022- Deadline moved to 5 Jul 2022, 12:00 BST22 Jun 2022, 09:41 BST+7 days · was 28 Jun 2022, 12:00 BST
- Status changed to complete25 Nov 2022, 10:00 GMT
Published amendments (2 · 2 deadline changes)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | DeadlineTime limit for receipt of projects or requests to participate · IV.2.2 | 28 Jun 2022 | 5 Jul 2022 | +7 d |
| — | DeadlineTime limit for receipt of projects or requests to participate · IV.2.2 | 28 Jun 2022 | 5 Jul 2022 | +7 d |
2 amendments published without a description.
Routine re-releases (4)
- 2022-05: 1 release · 26 May 2022
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| DB Group Limited (t/a Esuasive)SME | £750,000 † | — | Awarded |
Contracts
Contract 033452-2022-1-1 · DB Group Limited (t/a Esuasive)SME
- Signed
- 28 Oct 2022
- Value
- £750,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 9bids · 9 electronic | 6 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Royal Courts of JusticeReview body
Bidders & participating suppliers
1 commercial party on the notice- DB Group Limited (t/a Esuasive)Awarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria