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Published 10 Jun 2026, 14:45 BST

Official UK procurement notice

HOUSING AND ASSETS SATISFACTION SURVEYS

Official notice

Authority: London Borough of Hounslow (Local council)

Below threshold - limited competition
Sectors: Business Services & Consultancy (79) Delivery: London (UKI75)
Awarded value£139,378published contract · exc. VAT
Awarded 10 Jun 2026
Awarded to Kwest Research Limited

What is being bought

Published requirement description

The contract is for the provision of a consolidated Housing and Assets resident satisfaction survey service, covering:

  • The statutory annual Tenant Satisfaction Measures (TSM) perception survey
  • The annual Leaseholder Satisfaction Survey
  • Monthly Repairs, Caretaking, Anti-Social Behaviour (ASB) and Tenancy Sustainment satisfaction surveys

The supplier will be responsible for the full end-to-end delivery of all surveys, including sampling, resident contact, administration, data capture, secure handling of personal data, analysis, reporting, and delivery of regulator compliant outputs. The contract will support statutory reporting to the Regulator of Social Housing (RSH) and provide ongoing insight to drive service improvement across Housing Services.

The lotProcurement structure

single lot · no lot value published
Lot #1Awarded
Delivery: London
79311000 Survey services79342310 Customer survey services79342311 Customer satisfaction survey

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - limited competition
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
10 Jun 2026, 14:45 BST
Last source update
10 Jun 2026, 14:45 BST
Authority reference
DN811903
FTS notice number
2026/S 000-054796
Latest notice
Contract details notice (UK7)
Delivery area
London (UKI75)
Official registry OCID
ocds-h6vhtk-06b1f7 Find a Tender

Notice history

1 event · 1 release on Find a Tender
  1. Contract details notice published
    10 Jun 2026, 14:45 BST
    UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £139,3781 contract exc. VAT
Contracts signed 1latest 10 Jun 2026
Awarded toValueDateStatus
Kwest Research LimitedSME£139,378 †—Awarded

Contracts

  • Housing and Assets Satisfaction Surveys · Kwest Research LimitedSME

    Signed
    10 Jun 2026
    Value
    £139,378
    Period
    1 Jul 2026 – 30 Jun 2029 · up to 30 Jun 2031 with extensions
    Status
    active
    Extensions
    option to extend for 12 months + 12 months

Contracting authority & participating public bodies

London Borough of Hounslow

Contracting authorityPublic authority - sub-central government GB-PPON: PQYY-1684-DYLV Hounslow House, 7 Bath Road, Hounslow, London, London, TW3 3EBContact email

Bidders & participating suppliers

1 commercial party on the notice
  • KWEST RESEARCH LIMITEDAwarded supplierGB-COH: 02400940GB-PPON: PBDZ-7888-DWYP 2nd Floor, The Towers Building Towers Business Park, 856 Wilmslow Road, Manchester, North West, M20 2SLContact email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender