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Find a TenderAwarded without competitionContract details notice
Published 18 Jun 2025, 08:49 BST

Official UK procurement notice

ICT Customer Relationship Management System

Official notice

Authority: East Riding of Yorkshire Council (Local council)

Direct award
Sectors: Software Packages & ERP (48) Delivery: Yorkshire & Humber (UKE12)
Awarded value£681,000published award · exc. VAT
Awarded 19 Jun 2025no call for competition
Awarded to Halo Service Solutions Ltd

What is being bought

Published requirement description

The delivery of an ICT Customer Relationship System to help deliver back office ICT operations within the Council.

The lotProcurement structure

single lot · no lot value published
Lot #1Awarded
Delivery: Yorkshire & Humber
48000000 Software package and information systems

Procedure terms & legal framework

From the official record
Procedure method
Direct award
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Notice status
Awarded without competition
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Direct award (no call for competition)
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
18 Jun 2025, 08:49 BST
Last source update
4 Aug 2025, 10:54 BST
Authority reference
2235-25
FTS notice number
2025/S 000-045538
Latest notice
Contract details notice (UK7)
Delivery area
Yorkshire & Humber (UKE12)
Official registry OCID
ocds-h6vhtk-054eb4 Find a Tender
Why no open competition
Additional Repeat Further Following Competitive Procedure; Single Suppliers Technical Reasons
Published justification

These additional / repeat goods and services, to be provided by the existing supplier, are critical to the efficient and effective operation of the Council. A change in supplier would result in the Council receiving goods and services that are different from the existing solution. In terms of implementation, operation, and maintenance there would be a number of technical reasons which would make a switch to any other solution disproportionately difficult to achieve. The solution integrates with several other embedded solutions. To implement a new solution would cause significant disruption and risk and availability of resource to establish these integrations and deliver an effective solution overall. A change in software would also result in significant additional training for back-office staff being required, leading to a potential risk of disruption.

How it was run

Official notice
Submission deadline
—

Timeline

2 Jul 2025 → 4 Aug 2025 · 2 dates
  1. Standstill ends
    2 Jul 2025, 23:59 BST
  2. Notice published
    4 Aug 2025, 10:54 BST

Notice history

4 events · 3 releases on Find a Tender · since 18 Jun 2025
  1. Transparency notice published
    18 Jun 2025, 08:49 BST
    UK5
  2. Contract award notice published
    23 Jun 2025, 13:08 BST
    UK6
  3. Contract signature expected
    19 Jul 2025, 00:59 BST
    scheduled
  4. Contract details notice published
    4 Aug 2025, 10:54 BST
    UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £681,0001 award exc. VAT
Contracts signed 1latest 1 Aug 2025
Awarded toValueDateStatus
Halo Service Solutions LtdSME1 Aug 2025 – 1 Aug 2030 · up to 1 Aug 2034Extensions: Two x 24 month extension periods available · Options: There will be scope to purchase additional licensing and functionality as neccesary throughout the life of the contract where it is deemed appropriate and to the benefit of the operations of the Council£681,00019 Jun 2025Awarded

Contracts

  • ICT Customer Relationship Mangement System · Halo Service Solutions LtdSME

    Signed
    1 Aug 2025
    Value
    £681,000
    Period
    4 Aug 2025 – 1 Aug 2030 · up to 1 Aug 2034 with extensions
    Status
    active
    Extensions
    Two x 24 month extensions available
    Options
    The buyer reserves the right for additional purchases, described here, from the contractor: There will be scope to purchase additional licensing and functionality as neccesary throughout the life of the contract where it is deemed appropriate and to the benefit of the operations of the Council

    No agreed KPIs: The contract value is below the £5m threshold. Standard service level as stated in the contract will be used to manage the contract including support availability and response times abd uptime of the system.

Contracting authority & participating public bodies

East Riding of Yorkshire Council

Contracting authorityPublic authority - sub-central government GB-PPON: PZQH-9124-TMLN County Hall, Cross Street,, Beverley, Yorkshire & Humber, HU17 9BAContact name, email

Bidders & participating suppliers

1 commercial party on the notice
  • Halo Services Solutions LtdAwarded supplierGB-PPON: PYVD-5774-MHXD Gripping Way, Stowmarket, East of England, IP14 1GJContact email

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Transparency notice awardTransparency noticeUK5Transparency notice on Find a Tender