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Published 24 Sept 2021, 12:48 BST

Official UK procurement notice

ITSM Upgrade for OneSource 2021 ITTH36

Official notice

Authority: London Borough of Havering (Local council)

ServicesOpen procedure
Sectors: Repair & Maintenance (50) Delivery: London (UKI52)
Published estimate£375,000exc. VAT
Submissions closed 1 Nov 2021

What is being bought

Published requirement description

The ITSM (IT Service Management) solution used by one source is a mission critical tool that is used to support over 7,000 staff from LBH and LBN for IT, Human Resources and Finance related service requests. one source is looking to replace the current ITSM tool with one that will provide the capability to support the high quality and innovative customer support experience that the organisation demands going forward. The ITSM tool must be built upon the industry best practice defined in the ITIL framework.

CPV: Preventive maintenance services · Software package and information systems

The lotProcurement structure

single lot · value published
Lot #1RenewalPublished value£375,000
Delivery: London · LONDON BOROUGH OF HAVERING
Extensions: 1 RENEWAL OF 12 MONTHS MAXVariant bids: not allowed
48000000 Software package and information systems

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
Conditions of participation1
  • Suitability

    AS PER TENDER DOCUMENTATION

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Closed
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Yes
First published
24 Sept 2021, 12:48 BST
Last source update
24 Sept 2021, 12:48 BST
Award evaluation window
24 Oct 2022 – …
Authority reference
ITTH36
FTS notice number
2021/S 000-023811
Classification (CPV)
Preventive maintenance servicesSoftware package and information systems
Delivery area
London (UKI52)
Official registry OCID
ocds-h6vhtk-02e422 Find a Tender

How it was run

Official notice
Run through: portal not identified
Language: EN
Submission deadline
1 Nov 2021, 16:00 GMT
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Bid validity
90 days from the deadline
Bids opened
24 Oct 2022, 12:00 BST
Detailed submission instructions & authority contactsFrom official release

www.havering.gov.uk/info/20071/doing_bus… ↗

Timeline

24 Sept 2021 → 24 Oct 2022 · 3 dates
  1. Notice published
    24 Sept 2021, 12:48 BST
  2. Submission deadline
    1 Nov 2021, 16:00 GMT
  3. Bids opened
    24 Oct 2022, 12:00 BST

Notice history

1 event · 2 releases on Find a Tender
  1. Deadline moved to 1 Nov 2021, 16:00 GMT
    24 Sept 2021, 12:48 BST
    +8 days · was 25 Oct 2021
Published amendments (1 · 1 deadline change)
WhenWhatBeforeAfterShift
—DeadlineDATE LOCAL TIME · IV.2.2.25 Oct 20211 Nov 2021+8 d

1 amendment published without a description.

Contracting authority & participating public bodies

LONDON BOROUGH OF HAVERING

Contracting authorityLocal CouncilRegional or local authorityGeneral public services Town Hall,Main Road, ROMFORD, London, RM13BBContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

  • ROYAL COURTS OF JUSTICEReview body LONDON

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria