Official UK procurement notice
L25013-T-SG - Customer Data Unification Platform
Authority: LONDON LUTON AIRPORT OPERATIONS LIMITED
What is being bought
Published requirement descriptionLLA has the aim of delivering seamless & personalised guest experiences at every touchpoint that drive value for the guests and the business. In order to meet this ambition, LLA requires a suitably experienced and technologically capable Customer Data Platform provider to unify LLA’s guest data into a single customer view, ingest relevant contextual data from the operation and third parties to orchestrate personalised, contextually relevant and useful guest experiences delivered seamlessly across existing and new touchpoints as they are developed.
This contract would be awarded for a six-year period. This will be subject to good performance of the supplier and success of the platform, that it continues to be market leading and meets the evolving requirements of LLA & our guests.
For further details, please see the tender documentation available via the procurement portal.
CPV: Business intelligence software package · Content or data standardization and classification services · Data analysis services · Data capture services · Data collection and collation services · Data conversion services · Data management services · Data preparation services · Data services · Data-acquisition system · Data-processing services · Database software package · +6 more
The lotProcurement structure
single lot · value publishedWhat it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Suitability
Please see tender documents.
- Legal form for consortia
- Please see tender documents for details.
- Shortlisting
- Please see tender documents for details.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Negotiated procedure with prior call for competition
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 25 Apr 2025, 16:20 BST
- Last source update
- 25 Apr 2025, 16:20 BST
- Authority reference
L25013-T-SG- FTS notice number
2025/S 000-017128- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0507e3Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Performance terms
Please see tender documents for details.
Publisher note: Please see tender documents for details.
How it was run
Official noticeTender documents are also served through a separate tool: https://london-luton.ukp.app.jaggaer.com/esop/ogc-host/public/london_luton_airport_operations/web/login.html ↗
- Submission deadline
- 16 May 2025, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 90 days from the deadline
Timeline
25 Apr 2025 → 16 May 2025 · 2 dates- Notice published25 Apr 2025, 16:20 BST
- Submission deadline16 May 2025, 12:00 BST
Contracting authority & participating public bodies
Dispute resolution & review bodies
- London Luton Airport - The Legal teamMediation bodyReview bodyReview contact point
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria