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Published 27 Apr 2021, 22:55 BST

Official UK procurement notice

Languages · UK public procurement notice

Official notice

Authority: The Minister for the Cabinet Office acting through Crown Commercial Service (Central government)

Framework agreementServicesOpen procedureSME suitable
Sectors: IT Services & Software (72)Business Services & Consultancy (79) Delivery: UK
Framework ceiling (notional)Value not publishedframework ceiling, not attributable revenue
Awarded 30 Mar 2021

What is being bought

Published requirement description

The provision of a Quality Assurance Service for Buyers of the Framework.

This includes the provision of quality checks on the services provided by Suppliers on the Framework and any Interpreters/Translators used to deliver a Call Off Contract via the Framework.

The Services delivered under this Lot include:

  • Assessment of a recorded face to face booking (audio or video)
  • Assessment of a live booking in person (Spoken & Non-Spoken)
  • Assessment of a telephone interpretation
  • Assessment of a video interpretation (Spoken & Non-Spoken)
  • Assessment of Spoken/Non Spoken language Interpreter via Video Role Play
  • Assessment of translated documents
  • Assessment of transcriptions
  • Checking that the requirements in the booking have been met by the Supplier

The Supplier awarded to the Quality Assurance Lot cannot be part of any of the other Lot to prevent conflict of interests arising.

CPV: Interpretation services · System quality assurance assessment and review services · System quality assurance planning services · Telephone-answering services · Translation services

How this framework works

From the published notice
Bids received
1 bids received · 1 suppliers appointed

The lotProcurement structure

single lot · no lot value published
Lot #1Quality Assurance ServicesAwarded

The Services delivered under this Lot include:

  • Assessment of a recorded face to face booking (audio or video)
  • Assessment of a live booking in person (Spoken & Non-Spoken)
  • Assessment of a telephone interpretation
  • Assessment of a video interpretation (Spoken & Non-Spoken)
  • Assessment of Spoken/Non Spoken language Interpreter via Video Role

Play

  • Assessment of translated documents
  • Assessment of transcriptions
  • Checking that the requirements in the booking have been met by the

Supplier

Delivery: UK
72224200 System quality assurance planning services72225000 System quality assurance assessment and review services79510000 Telephone-answering services79530000 Translation services79540000 Interpretation services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 70%Price: 30%
Published award criteria (2)
  • Quality: 70
  • Price: 30
What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
  • “Languages” is a framework: the contest is a place on its panel, not a single contract.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Unspecified in notice
First published
27 Apr 2021, 22:55 BST
Last source update
27 Apr 2021, 22:55 BST
Authority reference
RM6141
FTS notice number
2021/S 000-009052
Classification (CPV)
Interpretation servicesSystem quality assurance assessment and review servicesSystem quality assurance planning servicesTelephone-answering servicesTranslation services
Delivery area
UK
Official registry OCID
ocds-h6vhtk-02aacd Find a Tender

Publisher note: As part of this contract award notice the following documents can be accessed at: https://www.contractsfinder.service.gov.uk/Notice/1ee8fa0f-dfa4-4f53-a54d-b2c73c53ed61# 1) Contract notice authorised customer list; 2) Redacted Framework Contract The start date of this Framework Agreement is 30/03/2021. The expiry date of the Framework Agreement is 29/03/2024. The framework will be established for 36 months, with the option to extend for 1 further period of 12 consecutive months, executed at the discretion of CCS.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Suppliers appointed 1admitted to the panel · see the list ↓
Bids received 11 from SMEs
Contracts signed 1latest 30 Mar 2021

1 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.

Contracts

  • Contract 009052-2021-RM6141-1

    Signed
    30 Mar 2021
    Value
    £3,000,000
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
1bids · 1 electronic1——

Contracting authority & participating public bodies

The Minister for the Cabinet Office acting through Crown Commercial Service

Contracting authorityCentral GovernmentMinistry or any other national or federal authority, including their regional or local subdivisionsPublic Procurement 9th Floor, The Capital Building, Old Hall Street, Liverpool, UK, L3 9PPContact email, phone

Framework contractors & participating bidders

1 commercial party on the notice

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.