Market Engagement - ScotRail Ticket Office and Mobile Retail and Validation Solutions

Goods

Sectors: Office and computing machinery, equipment and supplies except furniture and software packages (30)Industrial machinery (42)Software Packages & ERP (48)

+1 more

Repair & Maintenance (50)

Delivery: Scotland (UKM)

Planned pipeline valueValue not publishedpipeline notice, not a live tender

Tender notice expected 1 Oct 2025from the planned procurement notice

What is being bought

Published requirement description

ScotRail are conducting market engagement to understand the capabilities of potential suppliers to provide RSP accredited ticket office and mobile retail and validation solutions. We are seeking to modernise our offering, including the potential to integrate with a centralised back office providing a seamless customer experience across channels. The roll-out will be across the geography of Scotland covering the ScotRail locations including Ticket Offices, Stations and Offices.

We invite suppliers to review the information provided and complete a short questionnaire via our Wax Digital e-sourcing portal which can be accessed here - scotrail.wax-live.com/S2C/DisplayModules/T… ↗

ScotRail will review the information provided and intend to engage further with suppliers who have the relevant experience and capabilities. This assessment will shape our strategy and tender documents for the future of these services. The deadline for submitting your completed questionnaire is by 12pm Wednesday 23rd July 2025

CPV: Maintenance and repair of ticket-issuing machinery · Software package and information systems · Ticket printers · Ticket-issuing machines

The lotProcurement structure

single lot · no lot value published

Lot #1Planned

Delivery: Scotland

30144200 Ticket-issuing machines 42991230 Ticket printers 48000000 Software package and information systems 50316000 Maintenance and repair of ticket-issuing machinery

Procedure terms & legal framework

From the official record · publisher note attached

Legal basis: CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
Procurement category: Goods
Notice status: Past planning notice
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 1 Jul 2025, 09:51 BST
Last source update: 1 Jul 2025, 09:51 BST
Authority reference: SR-PACT-PROJ-782
FTS notice number: 2025/S 000-036295
Classification (CPV): Maintenance and repair of ticket-issuing machinerySoftware package and information systemsTicket printersTicket-issuing machines
Delivery area: Scotland (UKM)
Official registry OCID: ocds-h6vhtk-055668 Find a Tender

Publisher note: For more information and to complete the market engagement questionnaire please access our Wax e-sourcing portal here - https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx (SC Ref:802868)

How it was run

Official notice

Run through: portal not identified

Tender documents are also served through a separate tool: https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx ↗

Submission deadline: —

Timeline

1 Jul 2025 → 1 Oct 2025 · 2 dates

Notice published
1 Jul 2025, 09:51 BST
Tender notice expected393 days ago
1 Oct 2025, 00:00 BST

Commercial outcome & contract awards

Pipeline notice

Awards (0): No award published
Contracts (0): No contract published
Bid statistics: No aggregate bid statistics published

Contracting authority & participating public bodies

ScotRail Trains Limited .

Contracting authorityRailway services Atrium Court,, 50 Waterloo Street, Glasgow, Scotland, G2 6HQContact email, phone

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.