New Build Customer Care Call Handling and Contractor Management Service

Official notice

Authority: TRAFFORD HOUSING TRUST LIMITED (Housing)

Services

Sectors: Repair & Maintenance (50)Business Services & Consultancy (79) Delivery: UK

Planned pipeline value£170,000pipeline notice, not a live tender

Tender notice expected 3 May 2021from the planned procurement notice

What is being bought

Published requirement description

Trafford Housing Trust (THT) are looking for a single supplier to handle customer calls in relation to new build defects. The successful supplier will liaise with both contractors and sub contractors. They will be required to manage and monitor contractor performance, liaise with customers and THT. Performance reporting and monitoring will be required as well as the ability to provide adhoc / emergency repairs as required.

CPV: Call centre · Repair and maintenance services of building installations

The lotProcurement structure

single lot · no lot value published

Lot #1To provide the above described service to 600+ properties across multiple sites and…Planned

To provide the above described service to 600+ properties across multiple sites and contractors. Additional information: Trafford Housing Trust will be hosting some information sessions to help suppliers understand the scope and timescales of this opportunity. If you wish to attend one of these sessions please express an interest to sophie.mills@traffordhousingtrust.co.uk before Friday 23rd April 2021.

Sessions will be held in the last week of April.

Delivery: UK · THT's properties are based in the North West of England. We will require a 4 hour response time for emergency repairs.

79512000 Call centre

Procedure terms & legal framework

From the official record

Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Past planning notice
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 13 Apr 2021, 12:14 BST
Last source update: 13 Apr 2021, 12:14 BST
FTS notice number: 2021/S 000-007686
Classification (CPV): Call centreRepair and maintenance services of building installations
Delivery area: UK
Official registry OCID: ocds-h6vhtk-02a577 Find a Tender

How it was run

Official notice

Submission deadline: —

Timeline

13 Apr 2021 → 3 May 2021 · 2 dates

Notice published
13 Apr 2021, 12:14 BST
Tender notice expected
3 May 2021, 00:00 BST

Commercial outcome & contract awards

Pipeline notice

Awards (0): No award published
Contracts (0): No contract published
Bid statistics: No aggregate bid statistics published

Contracting authority & participating public bodies

TRAFFORD HOUSING TRUST LIMITED

Contracting authorityHousingBody governed by public lawHousing and community amenities 126-150 Washway Road, Sale, UK, M336AGContact name, email

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.