Official UK procurement notice
NICE WFM Cloud Solution Migration
Authority: Yorkshire Ambulance Service NHS Trust (Central government)
What is being bought
Published requirement descriptionYAS currently operates an on-premises NICE WFM solution delivered via SVL Business Solutions, which is embedded within operational workforce planning. However, supplier support for the on-prem system ends in December 2026, and NICE is transitioning to a cloud-only model, making continuation of the current solution unsustainable.<br/><br/>The proposed solution is a cloud-based NICE WFM (v8.1) platform for 1,000 users. Migration to the cloud will deliver significant operational and strategic benefits, including 99.9% SLA-backed availability, improved system performance and resilience, supplier-managed maintenance, enhanced security and compliance, and access to advanced features such as AI forecasting, real-time scheduling, and analytics. The inclusion of EEM will further improve workforce flexibility, staff engagement, and administrative efficiency.
CPV: Software supply services · Software support services
The lotProcurement structure
single lot · no lot value publishedLot #1YAS currently operates an on-premises NICE Workforce Management platform delivered…Awarded
YAS currently operates an on-premises NICE Workforce Management platform delivered through SVL Business Solutions. The existing platform is embedded within operational workforce planning processes across EOC, NHS 111 and PTS services.<br/><br/>Supplier support for the existing on-premises solution is due to end in December 2026, after which the platform will no longer receive supplier updates, security patches or compliance enhancements. This creates significant operational continuity, cyber security and regulatory compliance risks.<br/><br/>Migration to NICE WFM Cloud provides a supported, secure and future-ready solution, including supplier-managed maintenance, software updates, enhanced resilience, improved security controls, and a 99.9% service availability commitment.<br/><br/>NICE has confirmed that SVL Business Solutions is a certified NICE partner and is authorised to provide the required cloud service. A direct award through CCS G-Cloud 14 provides a compliant and proportionate procurement route while maintaining continuity of supplier knowledge, reducing implementation risk and supporting delivery within the required timescales.<br/><br/>A full competitive procurement was considered; however, this was not considered viable due to the limited timeframe before end of support for the current system, the complexity and scale of migration, and competing major transformation programmes, including the Common CAD implementation. Changing supplier would introduce significant delivery and operational risks to critical workforce planning functions.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Award procedure without prior publication of a call for competition
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 28 Jul 2026, 13:23 BST
- Last source update
- 28 Jul 2026, 13:23 BST
- Authority reference
YAS 36 2026_27- FTS notice number
2026/S 000-071213- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06d53aFind a Tender
- Why no open competition
- The procurement falls outside the scope of application of the directive
- Published justification
YAS currently operates an on-premises NICE Workforce Management platform delivered through SVL Business Solutions. The existing platform is embedded within operational workforce planning processes across EOC, NHS 111 and PTS services.<br/><br/>Supplier support for the existing on-premises solution is due to end in December 2026, after which the platform will no longer receive supplier updates, security patches or compliance enhancements. This creates significant operational continuity, cyber security and regulatory compliance risks.<br/><br/>Migration to NICE WFM Cloud provides a supported, secure and future-ready solution, including supplier-managed maintenance, software updates, enhanced resilience, improved security controls, and a 99.9% service availability commitment.<br/><br/>NICE has confirmed that SVL Business Solutions is a certified NICE partner and is authorised to provide the required cloud service. A direct award through CCS G-Cloud 14 provides a compliant and proportionate procurement route while maintaining continuity of supplier knowledge, reducing implementation risk and supporting delivery within the required timescales.<br/><br/>A full competitive procurement was considered; however, this was not considered viable due to the limited timeframe before end of support for the current system, the complexity and scale of migration, and competing major transformation programmes, including the Common CAD implementation. Changing supplier would introduce significant delivery and operational risks to critical workforce planning functions.
Publisher note: This contract has been awarded via direct award under the CCS G-Cloud 14 Framework to SVL Business Solutions Ltd for the provision of NICE Workforce Management Cloud services. YAS currently operates an on-premises NICE WFM solution, which is approaching end of supplier support in December 2026. Migration to the cloud service is required to maintain operational continuity, cyber security compliance and access to supplier-supported functionality. SVL Business Solutions is a certified NICE partner and provides the required service capability. A competitive procurement exercise was not considered proportionate due to the required implementation timescales, complexity of migration and operational risks associated with changing supplier.
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| SVL BUSINESS SOLUTIONS LIMITED | — | — | Awarded |
Contracts
Contract 071213-2026-1 · SVL BUSINESS SOLUTIONS LIMITED
- Signed
- 8 Jul 2026
- Value
- —
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1bids · 0 electronic | 0 | — | £756,686 – £756,686 |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- High Court of Justice for England and WalesReview body
Bidders & participating suppliers
1 commercial party on the notice- SVL BUSINESS SOLUTIONS LIMITEDAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.